Technical Support Specialist

7 giorni fa

Gallarate, Lombardia, Italia AVEVA A tempo pieno

Aveva is a global leader in industrial software. Our cutting-edge solutions are used by thousands of enterprises to deliver the essentials of life – such as energy, infrastructure, chemicals and minerals – safely, efficiently and more sustainably.

We're the first software business in the world to have our sustainability targets validated by the SBTi, and we've been recognized for the transparency and ambition of our commitment to diversity, equity, and inclusion. We've also been named as one of the world's most innovative companies.

As a Tech Support Senior Engineer at Aveva, you will employ a combination of solution, systems, network communications and application-specific software skills to help customers maintain the reliability and performance of their systems and address any potential technical problems.

Key responsibilities include:

  • Assist application engineers with site-specific difficulties during new site commissioning and system upgrades and expansions
  • Work closely with our global team to manage customer relationships and satisfaction
  • Research and develop corrective measures to address technical and application issues identified in the field or in-house
  • Participate in power monitoring system development projects by contributing knowledge of customer applications and providing user information requirements
  • Resolve technical issues from end customers, application engineers and engineering teams
  • Identify and qualify product and solution failures and assist in understanding and resolving them
  • Case tracking by entering cases in our customer relationship management tool
  • Research and documentation of technical problems and solutions using our knowledge base

Requirements include:

  • Engineering degree in Electrical, Power Systems or Computer Science, or equivalent
  • Experience in software, hardware, networking, database and/or system troubleshooting, diagnosis and problem solving
  • Power and/or electrical systems knowledge
  • Computer knowledge, particularly relating to server, network and operating system installation and configuration
  • Positive attitude, enthusiastic, self-motivated and customer-focused

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