Technical Project Manager Payments Specialist

4 settimane fa

Gallarate, Lombardia, Italia Global Blue A tempo pieno

Main duties and responsibilities

  • Deliver solutions implementation projects within scope, timeline, budget, and in compliance with the processes of Global Blue Professional Services.
  • Interface with internal and external project managers and stakeholders to ensure smooth implementation of DCC services.
  • Support the definition, implementation, and governance of an efficient Partner Integration Project implementation processes.
  • Support the Commercial Organization and Partner Manager with technical and process consultancy.
  • Ensure that implemented solutions are anchored correctly in the GB organization.
  • Accept, coordinate, and prioritize all customer requests related to decentralized IT.
  • Ensure correct and timely ticket handling (initiate, track, update, and close ticket).
  • Write and improve knowledgebase pages for employees (incl. manuals and FAQs).
  • DCC applications certifications, deployments, and management.
  • Perform the local user acceptance test for solutions.
  • Maintain the Countries Requirements updated.
  • Provide technical pre-sales.
  • Provide 2nd level support to the local Field Service teams.
  • Regular reports, reviews, and meetings with the Head of Payment and Product DCC team.

Relates and cooperates mainly with

  • Line manager
  • Technology teams
  • Commercial teams
  • Product teams

Background and Education

  • IT educational background
  • University graduate preferred
  • At least 2 years of experience in managing technical projects with external stakeholders
  • Experience in working with virtual and distributed teams
  • Customer consulting services
  • Independent and self-motivating personality
  • Fluent English and Italian language skills (oral and written)
  • Portuguese, Turkish, Greek, and Arabic language skills (oral and written) are a plus
  • Working knowledge within the payment industry and retail (preferred)

Specific skills and knowledge

  • Good knowledge of project management processes and tools
  • Solid understanding of Point-of-sale related technology and transactional systems
  • Experience with EFT payment standards, PCI, EMV within the retail or credit card industry
  • Ability to communicate with external partners in an efficient and structured way
  • Accuracy, ability to quickly analyze situations and to identify the correct measures
  • Customer-oriented approach
  • Willingness to enter into technical details
  • Structured and flexible at the same time in managing difficult and challenging situations
  • Commitment and dedication to work
  • Perseverance in reaching goals
  • Excellent communication and team skills, ability to present ideas clearly and concisely
  • Excellent organizational, decision-making, and problem-solving skills

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