Hospitality Operator

WE ARE READY TO DISCOVER NEW HORIZONS TOGETHER. ARE YOU?
Join Costa today and learn how
**Who we are**:
Welcome to our global community With 20,000+ professionals from 70 countries, we're a tight-knit crew that celebrates uniqueness. Our ships are fueled by trust, transparency, and positive vibes. We value every voice and create an inclusive workplace that reflects the world we explore.
**Hospitality Operator**:
YOUR LIFE ON BOARD
Wherever you’re from, here, you will find a multicultural team of passionate, positive, and collaborative people from over 70 countries, all ready to learn and support you.
It’s like a world within a world. In this global community, everyone belongs.
DEMONSTRATE YOUR PASSION
We welcome everyone in a space where you can reach your full potential.
You will be the main reference for information and requests of our Guests.
You will provide accurate and timely information about the cruise services.
You will handle complaints and requests from the Guest, in order to deliver an effective, courteous, and professional service.
GET THINGS RIGHT
You are responsible for all the onboard services and departmental procedures (such as luggage handling, lost & found).
You perform multiple tasks without compromising the quality of delivery (such as wake-up calls, public announcements, external calls).
You assist with embarkation and disembarkation operational tasks assigned to the department (such as personal ID or passports and landing cards collection) to guarantee company standards.
You use the necessary softwares to support all work activities (MS Office, SAPI, Oscar), in order to manage them in an effective and timely manner.
SAFETY FIRST
You take an active part in a work environment that support a successful safety culture.
You monitor Guest activities during excursions to ensure compliance.
WHAT MAKES YOU UNIQUE
You have previous experience of at least 6 months in similar positions in hotels (receptionist, customer service).
You possess a Secondary School Diploma.
You are enthusiastic, a good communicator and you find yourself at ease with public speaking.
As a citizen of the world, you are comfortable in communicating in English (at least B2 level) and familiar in other two European Languages (Italian, French, German) at B1/ B2 level.
**Why Costa**:
Welcome to a world of extraordinary adventures as a Costa crew member
We're thrilled to have you on board and are dedicated to your personal and professional growth. We've got you covered with travel arrangements, onboard meals, and accommodation. During your free time, dive into our fantastic crew facilities, like the gym, crew beach and crew bar. Enjoy exclusive discounts and perks when on board and let your family and friends visit you.
**Diversity and Inclusion**:
Costa is like a world within a world. This is a place where you will always be supported, respected, and valued. We are an extraordinary melting pot of different backgrounds, experiences, ages, and cultures. Each of us brings unique insights and perspectives. Costa is a global community where everyone belongs.
Take your career to the next level. Bring your ambitions to life.