Internet Guest/crew Assistance Operator

3 settimane fa

Provincia di Savona Liguria, Italia Costa Crociere A tempo pieno

We are a respected and valued diverse global community in terms of professionalism, multiculturalism, and skills, of more than 20,000 people representing 70 different countries and cultures. We are a company that listens. Our culture promotes an open, positive, and supportive work environment built with trust and transparency between leaders and team members.

For our members to become the talented professionals our Guests are looking for, key to our People Strategy, we believe in empowering our employees with outstanding training and developmental support to fuel their growth both personally and professionally.

**Internet Guest/Crew Assistance Operator**:
**Aim of the position**: According to Company policies and procedures, the Digital Assistant manages shipboard retail communication services dedicated to guests and crew (crew internet), App and digital platform to offer a positive customer experience and exceed targets set by the Company.

**Main Responsibilities**:
Stimulates excitement about the digital platforms available to guests and crew throughout an enthusiastic attitude and an excellent, clear, and entertaining public speaking.

Establishes and maintains courteous and professional working relationships with guests and crew with the objective of building the awareness and trust on onboard digital services.

Assists guests and encourages onboard revenue generation utilizing a pleasant communication, outstanding social skills and a warm, friendly and caring attitude.

Schedules a daily Hospitality Desk to assist guests.

Reviews regularly actual revenue against targets at cruise level and recommends adjustments as needed. Reviews regularly guests’ comments and promptly suggests or takes corrective action to SAMM (if not present onboard, to the Administrative Director).

**Job Requirements**:
High School diploma

At least 1 year experience in retail or guest service roles working as office clerk or back office administrative. Or at least 1 year experience working within a customer service environment

Enthusiastic and good communicator

Problem solving oriented

Computer literacy

Expert of sales & marketing techniques

English B2

Other language knowledge B2

**Why join us**:
We are excited to have you on the team As a member of the Costa Crociere Community, you will be empowered with specific training and developmental support to fuel your growth both personally and professionally. We will provide you the necessary arrangements and pay for your travel to and from the port. Meals and accommodation are included onboard, as are the many facilities to enjoy your free time: Gym, Beach, Bar, Internet Point, in addition to perks such as onboard discounts.

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