Customer Experience Delivery Lead

5 mesi fa


Milano, Italia Avanade A tempo pieno

Come join us

Managing the successful delivery of projects within the Avanade X Business Group and the CX Practice. CX Practice privileges three key elements: Sitecore technologies, Frontend and Headless CMS, Accessibility and Digital Marketing Services.

Skills and experiences
- Bachelor's degree in information technology, Business Administration, or a related field. A master's degree or PMP certification is a plus
- Minimum of 6-8 years of experience in portfolio management, project management, or a related role within the Consumer goods, Resources, HP&S and services / Retail industry
- Proven experience managing large-scale system integration projects
- Proficiency in project management software and tools (e.g., MS Project, JIRA, Trello)

About you
- Excellent leadership, communication, and interpersonal skills
- Ability to manage multiple projects simultaneously in a fast-paced environment
- Strong problem-solving and analytical skills
- Ability to work independently and make informed decisions

What you'll do
- Oversee planning, execution, and delivery of multiple projects within the industry to ensure successful project delivery
- Collaborate with Sales Accounts to develop business with Industry Clients
- Collaborate deeply with Sitecore’s and Frontend / Headless CMS solution architects to create and consolidate a shared delivery methodology in alignment with Avanade’s pursuit of excellence
- Lead cross-functional project teams, ensuring clear communication of project goals and objectives
- Ensure projects adhere to established timelines, budgets, and quality standards
- Act as the primary point of contact for all project stakeholders
- Oversee a team of project managers, coordinators, and other delivery staff
- Identify, assess, and manage project risks and issues
- Promote and implement best practices and Avanade methodologies

Enjoy your career

Some of the best things about working at Avanade
- Opportunity to work for Microsoft’s Global Alliance Partner of the Year (14 years in a row), with exceptional development and training (minimum 80 hours per year for training and paid certifications)
- Real-time access to technical and skilled resources globally
- Dedicated career advisor to encourage your growth Engaged and helpful coworkers genuinely interested in you

Find out more about some of our benefits
Employee Benefits at Avanade | Avanade

A great place to work
- As you bring your skills and abilities to Avanade, you’ll get distinctive experiences, limitless learning, and ambitious growth in return. As we continue to build our diverse and inclusive culture, we become even more innovative and creative, helping us better serve our clients and communities. You’ll join a community of smart, supportive collaborators to lift, mentor, and guide you, and to lean on your expertise. You get a company purpose-built for business-critical, leading-edge technology solutions, committed to improving the way humans work, interact, and live. It’s all here, so take a closer look- We work hard to provide an inclusive, diverse culture with a deep sense of belonging for all our employees. Visit our Inclusion & Diversity page.- Create a future for our people that focuses on
- Expanding your thinking - Experimenting courageously - Learning and pivoting- Inspire greatness in our people by
- Empowering every voice - Encouraging boldness - Celebrating progress- Accelerate the impact of our people by
- Amazing the client - Prioritizing what matters - Acting as one



  • Milano, Lombardia, Italia Hermès A tempo pieno

    Leadership RoleThe Customer Experience Team Lead is a key position within Hermès that requires a strong leader to oversee the development and delivery of exceptional customer experiences in-store. Reporting to the In Store Customer Experience Manager, this role involves aligning with the team to deliver memorable customer journeys that embody the Hermès...

  • Customer Experience Lead

    3 settimane fa


    Milano, Lombardia, Italia Hermès A tempo pieno

    ROLE SUMMARYThe In Store Customer Experience Supervisor plays a pivotal role in delivering exceptional customer experiences, embodying the brand values and leading the team to provide personalized attention to clients.KEY RESPONSIBILITIESAlign with the In Store Customer Experience Manager on customer experience strategy, reviewing performance and providing...


  • Milano, Italia NCR A tempo pieno

    Job title: Customer Operations Lead Position Summary Our Customer Operations Lead will be accountable to manage and support our key Enterprise Global Restaurant accounts across Europe. You will own and develop a customer centric approach to ensuring customer satisfaction at all times while working with internal and external service providers. This...

  • Delivery Lead

    4 settimane fa


    Milano, Lombardia, Italia Engineeringuk A tempo pieno

    About the RoleWe are seeking an experienced and highly motivated Delivery Lead to oversee the successful delivery of services to our clients.The ideal candidate will have a strong background in project management, client relations, and team leadership, ensuring that projects are completed on time, within scope, and to the highest quality standards.Key...

  • Delivery Lead

    4 settimane fa


    Milano, Lombardia, Italia Engineeringuk A tempo pieno

    About the RoleWe are seeking an experienced and highly motivated Industry Delivery Lead to oversee projects within the Banking and/or Insurance industry. The successful candidate will be responsible for ensuring projects are executed on time, within budget, and aligned with the strategic objectives of the organization.Key ResponsibilitiesLead the planning,...

  • Quality Delivery Lead

    2 settimane fa


    Milano, Lombardia, Italia Amazon Italia Services Srl - B97 A tempo pieno

    About the Role:We are seeking a talented Quality Delivery Lead to join our Amazon Italia Services Srl - B97 team in Milan. As a key member of our team, you will be responsible for ensuring the highest quality of delivery and returns for our customers.Key Responsibilities:Manage strategic relationships with internal and external partners to drive continuous...


  • Milano, Lombardia, Italia Tsmg A tempo pieno

    We are looking for a seasoned professional to join our team as a Solution Delivery Lead for Intelligent Automation. In this role, you will be responsible for guiding the successful development and implementation of automation solutions in hospitals.Key responsibilities include customer engagement, solution design, solution implementation, project reporting,...

  • Delivery Lead

    5 giorni fa


    Milano, Italia Avanade Spain SL A tempo pieno

    Lead with excellence and a collaborative spirit as a Delivery Lead at Avanade, where every project is a step towards success and client satisfaction. We are seeking an experienced and highly motivated Industry Delivery Lead to oversee projects within the Industrial industry. The successful candidate will be responsible for overseeing projects, ensuring...


  • Milano, Italia Essilorluxottica Group A tempo pieno

    Contract:  Permanent/Full time Compensation:    If you've worn a pair of glasses, we've already met.We are a global leader in the design, manufacture, and distribution of sunglasses, frames and ophthalmic lenses.In over 150 countries we offer our industry partners access to a global platform of high-quality vision care products, iconic brands that...

  • Industrial Delivery Lead

    3 settimane fa


    Milano, Lombardia, Italia Avanade A tempo pieno

    At Avanade, we are seeking an experienced and highly motivated Industry Delivery Lead to oversee projects within the Industrial industry.Key Responsibilities:Oversee the planning, execution, and delivery of multiple projects within the industry, identifying and mitigating risks to ensure successful project delivery.Collaborate with the Sales Accounts to...


  • Milano, Lombardia, Italia Edison A tempo pieno

    La posizione di Customer Experience Specialist presso la Divisione Gas & Power Market - Direzione Customer Operations è volta a individuare una nuova risorsa per l'area Customer Care Retail, a supporto del team Customer Experience Delivery.La risorsa dovrà focalizzarsi sulle attività di gestione dei clienti retail, in particolar modo avviando azioni per...

  • Delivery Manager

    2 settimane fa


    Milano, Lombardia, Italia Xiaomi Technology A tempo pieno

    Job Summary:We are seeking a skilled Delivery Manager to lead our Country Delivery Team in achieving targets. The successful candidate will be responsible for organizing and monitoring end-to-end delivery fulfillment, coordinating with all involved parties, and ensuring timely delivery of goods. This role requires strong leadership and communication skills...


  • Milano, Lombardia, Italia Hermès A tempo pieno

    Key ResponsibilitiesThe Customer Experience Supervisor plays a crucial role in developing and delivering exceptional customer experiences within the Hermès store. This involves leading and supporting the team in embodying the brand values and providing heartfelt and bespoke attention to customers.Main ResponsibilitiesAlign with the In Store Customer...


  • Milano, Lombardia, Italia LIT Lexmark International S.r.l. A tempo pieno

    Customer Success Manager Job SummaryBe a key player in driving business growth and customer satisfaction as a Customer Success Manager with LIT Lexmark International S.r.l.About the RoleThis is a customer-facing position that involves managing the delivery of contracted Managed Services and Solutions to Client satisfaction. Key responsibilities include...

  • Delivery Lead

    5 giorni fa


    Milano, Italia Avanade Spain SL A tempo pieno

    Lead with excellence and a collaborative spirit as a Delivery Lead at Avanade, where every project is a step towards success and client satisfaction. We are seeking an experienced and highly motivated Industry Delivery Lead to oversee projects within the Banking and/or Insurance industry. The successful candidate will be responsible for overseeing...

  • Delivery Lead

    4 settimane fa


    Milano, Italia Engineeringuk A tempo pieno

    Job description Lead with excellence and a collaborative spirit as a Delivery Lead at Avanade, where every project is a step towards success and client satisfaction.Come join us We are seeking an experienced and highly motivated Industry Delivery Lead to oversee projects within the Industrial industry.The successful candidate will be responsible for...


  • Milano, Italia Amazon A tempo pieno

    Delivery Station Customer Service AssociateJob ID: 2792993 | Amazon Italia Customer Services SrlEven the best functioning processes need to be prepared for unforeseen circumstances. Amazon's Delivery Station Liaison Agents are in direct contact with our customers, ensuring that missed deliveries are successfully delivered and that customer queries are...


  • Milano, Lombardia, Italia Antal International Network A tempo pieno

    Job Title: Head of Customer Strategy, Capability and ExcellenceAbout the Role:We are seeking a highly skilled and experienced professional to lead our customer strategy and drive business growth. As Head of Customer Strategy, Capability and Excellence, you will be responsible for developing and implementing a customer-centric approach that enhances our 360°...


  • Milano, Italia Dentsu Aegis Network A tempo pieno

    Job Title: Practice Lead Experience **Job Description**: - A BIT ABOUT US Dentsu Creative is dentsu's sole global creative network that transforms brands and businesses through the power of Horizontal Creativity. 2022's Cannes Lions Agency of the Year, it is made for integration with Dentsu's Media and Merkle networks through Horizontal Creativity. 9,000...

  • Delivery Lead

    4 settimane fa


    Milano, Italia Engineeringuk A tempo pieno

    Job Description Lead with excellence and a collaborative spirit as a Delivery Lead at Avanade, where every project is a step towards success and client satisfaction.Come join us We are seeking an experienced and highly motivated Industry Delivery Lead to oversee projects within the Banking and/or Insurance industry. The successful candidate will be...