CRM Demand Manager

1 mese fa

Milano, Italia EssilorLuxottica A tempo pieno

CRM Demand Manager

**Date**:May 19, 2023**Location**:Milano, IT**WHO WE ARE**
- We are EssilorLuxottica, a global leader in the design, manufacture and distribution of ophthalmic lenses, frames and sunglasses. The Company brings together the complementary expertise of two industry pioneers, one in advanced lens technologies and the other in the craftsmanship of iconic eyewear, to create a vertically integrated business that is uniquely positioned to address the world’s evolving vision needs and the global demand of a growing eyewear industry. _
- With over 180,000 dedicated employees in 150 countries driving our iconic brands, our people are creative, entrepreneurial and celebrated for their unique perspectives and individuality. Committed to vision, we enable people to “see more and be more” thanks to our innovative designs and lens technologies, exceptional quality and cutting-edge processing methods. Every day we impact the lives of millions by changing the way people see the world._

**JOB SCOPE AND MAIN RESPONSIBILITIES**:

- The Demand Manager forecasts, plans for and manage the demand for products and services within the CRM function at the WW level interacting with the different CRM business areas evaluating proactively transformation initiatives, functional enrichment and continuous improvements on existing CRM systems.- Lead from a “business” owner perspective the new brands onboarding process to our central systems (local customer database and CRM tool).- Collaborate on the definition of the priorities defining its value, feasibility and economic impact; support business requirements definition and formalization.**AREAS OF RESPONSIBILITIES AND RELATED ACTIVITIES**:

- He/she is collecting corporate and regional needs to develop opportunities interacting with both business and technical teams. Project management for WW CRM function for the following tools and processes:
- CRM Marketing Campaign tools, CRM Analytics tools, POS, Client engagement tools, paper and digital CRM card tools;
- Marketing campaigns, Analytics, Data Quality and clienteling processes.

Business process owner for:
- consumer data collection and treatment processes in compliance with the legislation across all channels (offline and online);
- congruence and consistency between processes and systems for the CRM business areas: Intelligence, Analytics, Campaign Management and Engagement;
- deployment of WW guidelines for harmonization of processes for data capture and enrichment, management, monitoring and data quality
- Support the development of data usability layers to guarantee accessibility of customer data for CRM function and to support business needs;
- Act as point of reference for CRM team with IT project
- Managing of all aspects of the project from kick off through to operational support
- Based on project scope and required business outcomes, including defined deliverables, key interdependencies and resourcing requirements
- Ensuring that controls and measures are in place to assure the quality of everything we deliver
- Ensuring that key stakeholders are kept well informed with accurate and timely information of progress, risks and issues including the daily updates
- Making sure interdependencies with other projects are maintained, managed and properly co-ordinate
- Collaborate with other departments to ensure a successful project completion
- Provide supervision and planning in the successful completion of specific projects

**NETWORK OF INTERACTION**:

- INTERNAL: Campaign, Customer Intelligence, Customer engagement- EXTERNAL: IT, Ecommerce, Retail, Legal/Compliance/Privacy**TECHNICAL SKILLS - PORTRAIT OF A PERFECT CANDIDATE**
- Educational Background in Management Engineering, Computer Science Engineering or related technical field.
- At least 6/10 years of experience as Project Leader in Tech / Consultancy segment / Luxury within a multinational company (in CRM area preferred)
- Solid experience in Demand management/Project management focused on CRM, managing IT projects in the CRM area
- In-depth internet knowledge and working proficiency in Word, Excel, Power Point, Internet and PM tools (Jira)
- Experience with CRM tools like SAP CRM, Saleforce and Oracle, Other ERP/CRM preferred
- Effective time management and proven capability to prioritize work load
- Proven ability to communicate effectively and confidently at different levels
- Strong problem solving skills
- Exceptionally detail oriented and technically minded (good literacy, IT and numeracy skills)
- Leadership skills - positive, confident and pro-active
- Enthusiasm and commitment to other team members

**CANDIDATE PROFILE**:

- Educational Background: degree in Management Engineering, Computer Science Engineering or related technical field.

**LANGUAGES**:

- Italian: Native- English: Fluent

  • CRM Manager

    1 mese fa

    Milano, Italia Wyser A tempo pieno

    Per nostro cliente leader nel settore della grande distribuzione, stiamo cercando una figura di: **CRM MANAGER** A riporto della Direttrice Marketing la risorsa si occuperà di: - Assicurare il corretto funzionamento delle piattaforme di CRM e di Marketing Automation comune a tutti i soci - Definire e monitorare i KPI's legati a Loyalty e CRM -...

  • CRM Manager

    2 mesi fa

    Milano, Italia Generali Italia A tempo pieno

    Generali is a major player in the global insurance industry - a strategic and highly important sector for the growth, development and welfare of modern societies. Within the Group Data&Digital area we are looking for a CRM Manager. CRM Manager will work in the Generali CRM Center of Excellence that aims to further develop CRM ecosystem ensuring convergence,...

  • Demand Planner Manager

    4 settimane fa

    Milano, Italia HAYS A tempo pieno

    Demand Planner - FMCG - Milano **La tua nuova azienda** Il nostro cliente è una primaria azienda del settore FMCG e lo stiamo supportando nella ricerca di una figura di Demand Planner Manager. **Il tuo nuovo ruolo** La figura sarà inserita nell'azienda con sede a Milano e riporterà direttamente alla funzione vendite e gestirà una risorsa. Tra le...

  • Group CRM Manager

    1 mese fa

    Milano, Italia Ksearch A tempo pieno

    **Descrizione**: For the largest high-quality design Group we are looking for the **Group CRM Manager**. Reporting to CDO, in this role, you will: Implement the Group CRM strategy for both B2C and B2B targets, in cooperation with all Brands Coordinate the technical partners and the vendor (Salesforce) in the development of the Group CRM platform and...

  • Group CRM Manager

    1 mese fa

    Milano, Italia KSearch A tempo pieno

    Descrizione For the largest high-quality design Group we are looking for the Group CRM Manager. Reporting to CDO, in this role, you will: Implement the Group CRM strategy for both B2C and B2B targets, in cooperation with all Brands Coordinate the technical partners and the vendor (Salesforce) in the development of the Group CRM platform and streams CRM...

  • Crm Project Manager

    1 settimana fa

    Milano, Italia Publicis Sapient A tempo pieno

    We are looking for a CRM Project Manager to support the management and operational execution of CRM activities for our clients. You will play the key role in running the projects with our Automotive Client, being the bridge between Publicis Sapient, our Client and Italian market.This role includes a lot of collaboration with diverse external and internal...

  • Demand Planning Manager

    2 settimane fa

    Milano, Lombardia, Italia PUIG, S.L. A tempo pieno

    The OpportunityDEMAND PLANNING MANAGER Location: Milan Key TasksLead the Sales and Operational Planning (S&OP) process.Conduct monthly Demand Consensus meetings with Key Account Managers, Brand Managers and Customer Development to review the promotional plan and gather market intelligence data to forecast at SKU level. Prepare and present S&OP results in the...

  • CRM Project Manager

    2 settimane fa

    Milano, Italia Publicis Sapient A tempo pieno

    We are looking for a CRM Project Manager to support the management and operational execution of CRM activities for our clients. You will play the key role in running the projects with our Automotive Client, being the bridge between Publicis Sapient, our Client and Italian market.  This role includes a lot of collaboration with diverse external and internal...

  • Crm & Cs Manager

    3 settimane fa

    Milano, Italia Jaeger Lecoultre Van Cleef & Arpels A tempo pieno

    Van Cleef & Arpels - CRM & CS Manager Do you match this  profile? Do you have a previous background in CRM Operations & Programs and Customer Service? Do you have a strong spirit of initiative and collaboration? Are you at ease taking decisions and fixing issues? Are you organised, energetic and well-structured thinking? Do you have excellent...

  • CRM Manager Junior

    1 giorno fa

    Milano, Italia Qubo Consulting A tempo pieno

    Giovane e dinamica società di consulenza direzionale, parte di un importante gruppo multinazionale, per l'ampliamento del proprio organico, ricerca la figura di **CRM Manager Junior **da inserire nella propria struttura con l'obiettivo di supportare la **Divisione Management **in ambiziosi progetti a breve, medio e lungo periodo. - Stabilire flussi di...

  • Temporary Demand Planner

    4 settimane fa

    Milano, Italia Michael Page A tempo pieno

    Per realtà leader del settore giocattoli, stiamo selezionando un/a Temporary Demand Manager per la sede di Milano.

  • Project Manager Data Warehouse E Crm

    2 mesi fa

    Milano, Italia Cgm Consulting S.R.L. A tempo pieno

    CGM Consulting ricerca Project Manager Data Warehouse e CRM a Milano da inserire su un progetto.Cerchiamo profilo con i seguenti requisiti:- Conoscenza Salesforce o esperienza piattaforme CRM;- Esperienza di IT PM (anche junior);- Background IT;- Livello Inglese medio-alto.Mansioni:- Project Management Warehouse e CRM: condivisione agenda Project Manager,...

  • CRM Manager

    1 mese fa

    Milano, Italia Bluvacanze A tempo pieno

    Il Gruppo Bluvacanze, la più grande agenzia viaggi d’Italia, azienda del Gruppo MSC, con oltre 300 travel stores fisici di proprietà presenti su tutto il territorio nazionale e oltre 600 dipendenti. Per lo sviluppo di un importante progetto di _digital communication_, ricerca per la sua sede di Milano un professionista con la qualifica di: **CRM...

  • CRM Manager

    1 mese fa

    Milano, Italia Bluvacanze A tempo pieno

    Il Gruppo Bluvacanze, la più grande agenzia viaggi d’Italia, azienda del Gruppo MSC, con oltre 300 travel stores fisici di proprietà presenti su tutto il territorio nazionale e oltre 600 dipendenti. Per lo sviluppo di un importante progetto di _digital communication_, ricerca per la sua sede di Milano un professionista con la qualifica di: **CRM...

  • Temporary Demand Planner

    4 settimane fa

    Milano, Italia Michael Page A tempo pieno

    Ottima opportunità di carriera Realtà leader di settore Il nostro clientePer realtà leader del settore giocattoli, stiamo selezionando un/a Temporary Demand Manager per la sede di Milano.

  • Temporary Demand Planner

    4 settimane fa

    Milano, Italia Jr Italy A tempo pieno

    col-wideJob Description:Ottima opportunità di carrieraRealtà leader di settoreIl nostro clientePer realtà leader del settore giocattoli, stiamo selezionando un/a Temporary Demand Manager per la sede di Milano.

  • Crm Campaign Manager

    4 settimane fa

    Milano, Italia Michael Page International Italia S.R.L. A tempo pieno

    Azienda Parte di uno dei più grandi gruppi turistici al mondo ed è il leader in Europa nel settore del trasporto marittimo Job Description Come CRM CAMPAIGN MANAGER riportari al Director of CRM and Analytics e avrà le seguenti responsabilità: Gestione della pianificazione delle Campagne Outbound in collaborazione con il dipartimento Customer...

  • CRM Junior Project Manager

    1 mese fa

    Milano, Italia qubo s.r.l. A tempo pieno

    Giovane e dinamica società di Consulenza, parte di un importante gruppo multinazionale, per l'ampliamento del proprio organico, ricerca la figura di **CRM/Project Manager** da inserire nel team. - Gestire le utenze attive del portafoglio clienti - Gestire le attività di configurazione CRM - Avviare le attività tecniche (precedentemente analizzate dal...

  • Global CRM Manager

    3 giorni fa

    Milano, Italia Amplifon Group A tempo pieno

    Amplifon is the global leader in the hearing care retail industry. Since 1950 we've been changing the lives of millions of customers all around the world. And though we are a global company that's constantly growing, we have a start-up approach and strive for innovation every day. We take pride in setting the standard for our industry and constantly...

  • E-business & CRM Manager

    1 mese fa

    Milano, Italia Acqua Di Parma A tempo pieno

    **Position**: Reporting to the International Sales Director, the E-Business & CRM Manager is responsible for the management of the online sales of Acqua di Parma Worldwide and for the development of the CRM strategy and action plan. MAIN RESPONSIBILITIES: E-Business: - Drive the global e-commerce and e-retailing teams of Acqua di Parma, managing all...