Ikam - Internal Key Account Management

3 giorni fa

San Giuliano Milanese, Italia TD SYNNEX A tempo pieno

**Job Purpose**:
Internal key account management for a defined set of customers across the Tech Data portfolio, focusing on small and medium accounts.

Responsible for maximising associated lines of revenue, profit and potential business by developing virtual customer relationships.

**Responsibilities**:

- Develops small to mid-size accounts of moderate complexity (incl. growth opportunities, account planning, digital platforms etc.).
- Work across an allocated set of accounts to identify customer targets, deliver sales proposition and increase customer spend.
- Use collaboration tools to engage with customer contacts to gain business insights, build opportunities and sell across the Tech Data value proposition with support of the manager and in collaboration with Internal Sales Executives.
- Conduct virtual customer visits, proactively maintaining relationships with customers and be seen as a trusted advisor.
- Gathers information from the customer in order to plan an effective approach that demonstrates an understanding of requirements in order to maximise opportunities.
- Ensure timely and accurate completion of visit reporting and general administration within Tech Data systems, including CRM.
- Develop a clear understanding of Tech Data's working practices and business objectives to drive customer engagement.
- Develop strong collaboration and relationships with Internal Sales, Sales Operations and the Sales Manager to maximise new and existing business growth potential.
- Support Internal Sales Executives for business at risk customers.
- Maintain and improve customer Service Level Agreements.
- Provide accurate and timely quotations to customers, follow up on quotations and conversion to sales orders with the Internal Sales Executive team.

***
**Knowledge, Skills and Experience**:

- >1 to 3 Years of relevant work experience is required.
- Required Education: High School Graduate
- Possesses strong data entry skills.
- Able to perform basic mathematical calculations.
- Able to create and conduct formal presentations.
- Able to communicate clearly and convey necessary information.
- Able to collaborate and build solid, effective working relationships with others.
- Able to work independently with minimum supervision.

***
**Working Conditions**:

- Professional, office environment.
- Remote / Work-from-home.

LI-NL1

At TD SYNNEX, we're proud to be recognized as a great place to work and a leader in the promotion and practice of diversity, equity and inclusion. If you're excited about working for our company and believe you're a good fit for this role, we encourage you to apply. You may be exactly the person we're looking for

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