Technical Operations
2 mesi fa
**Per Azienda leader nel settore di riferimento, siamo alla ricerca di una figura di**:
**Technical Operations (Team Contract Closing) _Settore Automotive**
La risorsa all’interno del team Contract Closing si occuperà di garantire l’esecuzione e perseguire l’efficienza delle attività relative alla chiusura del contratto delle vetture appartenenti alla flotta aziendale, assicurando il rispetto delle tempistiche e delle procedure di rivendita, l'esaustività della rilevazione, la correttezza del programma di ri-fatturabile, la soddisfazione del Cliente.
**Responsabilità**:
- Garantire l’esecuzione dell’operatività quotidiana, assicurando il rispetto delle tempistiche di incarico e la chiusura contrattuale sugli applicativi utilizzati dal Team.
- Assicurare la completa presenza di tutta la documentazione di chiusura contrattuale ed il costante aggiornamento delle informazioni sui sistemi.
- Fornire supporto ai Return Point relativamente alle problematiche evidenziate su tool e\o processi eseguiti durante l’esecuzione delle attività di chiusura contratto.
- Avviare interventi diretti e risolutivi in caso di problematiche operative, coinvolgendo eventualmente le corrette figure necessarie alla completa risoluzione.
- Promuovere un approccio innovativo, sia nella ricerca costante di un miglioramento sul livello e la gestione di servizio fornito che nella proposizione di possibili nuove soluzioni operative e tecnologiche.
- Garantire feedback puntuali e completi al Cliente relativamente a richieste di informazioni sull’ambito di competenza.
- Curare feedback interni ed esterni, relativamente a richieste di informazioni sull’ambito di verifica stato d’uso ed addebito stato d’uso per fine contratto.
- Monitorare il rispetto delle procedure aziendali, delle SLA contrattuali e dei processi operativi da parte dei Fornitori.
**Requisiti**:
- Laurea o diploma in discipline tecniche/scientifiche
- Ottima conoscenza del pacchetto office (Excel/Outlook)
- Buona conoscenza della lingua inglese
- Conoscenza del mercato automotive e del prodotto auto
Completano il profilo attitudini di team working, orientamento al cliente e capacità di problem solving.
Si offre inserimento diretto in Azienda,
Contratto inziale a tempo determinato 6-8 mesi, ticket restaurant.
Contratto di lavoro: Tempo pieno, Tempo determinato
Benefit:
- Buoni pasto
Orario:
- Dal lunedì al venerdì
- Turni
Sede di lavoro: Ibrido/da remoto (00143 Roma, RM)
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