Property & Casualty Claims Handler

2 settimane fa

Milano, Italia Swiss RE A tempo pieno

**About the Team**:
Our claims team comprises claims professionals of different backgrounds, fields and languages, handling losses in the retail markets across all the main lines of business.

We believe that the way in which claims are handled, through the delivery of our Corporate Solutions Claims Commitment, can be a key differentiator and enables us to provide an outstanding service to our customers. Put simply: we want outstanding claims service to be the reason customers buy insurance from us.

This position is based in Milan and reports to the Head of Claims for France, Iberia and Italy.

**About the Role**:
You would be responsible for the professional handling of direct insurance claims underwritten in both the retail and international wholesale markets. The claims portfolio consists of a mix of Casualty (Third Party Liability, Employer's Liability, Product Liability, Product Recall) and Property claims.

You will be acting as lead or as a coinsurer, and capable of technical coverage evaluation and exposure analysis and influencing a market to reach the desired outcome. Our objective is proactive investigation and evaluation, fair resolution, and delivery of exceptional customer service in line with our commitment.

This role would suit someone in the early stages of their insurance career who is looking to take a junior position in an experienced team and to develop as a claim handler in a growing and dynamic book of business.

**Your key responsibilities**:

- Handle claims of low/medium severity within defined authority including, coverage review, fact investigation, loss evaluation, and crafting and executing on an appropriate claim resolution strategy. Set and maintain appropriate and timely indemnity and expense reserves in accordance with the guidelines
- Proactive diary management to drive claims toward a timely resolution
- Develop and implement appropriate strategy for fair claim resolution, to include settlement negotiation where needed
- Select, direct and lead external specialists (attorneys where needed as well) and vendors, including working with them to set appropriate resolution strategy, budgets and effectively managing costs
- Regularly provide meaningful claims insights and input to internal partners, including underwriters, sales and risk engineering, and studies review and analysis relating to claims, emerging risks, legal, regulatory and societal developments and other industry topics
- Assist underwriting and others with contractual wording and risk assessments associated with policies or risks
- Keep Claim Management and internal partners aware of loss potential and material claim developments, consistent with the guidelines
- Provide accurate information and data for Claims reporting. Follow internal governance, legal and regulatory requirements
- Receive regular claims and insurance industry training/education. Participate in regional and global projects

**About You**:

- Prior experience as a claims handler and knowledge of Casualty and/or Property claims is a plus however the position is **open to juniors**.
- Educated to legal university degree-level.
- Basic policy language skills enabling accurate and consistent policy wording interpretation.
- Strong written and verbal communication skills, proficient in English.
- A desire to learn and develop as a person and as an insurance professional
- Curious, energetic, analytical, confident, collaborative, proactive, problem solver who is prepared to contribute towards all areas of the CorSo business
- Ability to work independently and as part of a team
- Ability to engage and manage external specialists, including proactive cost management
- Litigation and outside attorney management skills.
- Good presentation skills
- Strong digital literacy including proficiency in the use of MS Office (Word, Excel, Power Point), MS Outlook

LI-Hybrid

**About Swiss Re**

Swiss Re is one of the world’s leading providers of reinsurance, insurance and other forms of insurance-based risk transfer, working to make the world more resilient. We anticipate and manage a wide variety of risks, from natural catastrophes and climate change to cybercrime. Combining experience with creative thinking and cutting-edge expertise, we create new opportunities and solutions for our clients. This is possible thanks to the collaboration of more than 14,000 employees across the world.

Our success depends on our ability to build an inclusive culture encouraging fresh perspectives and innovative thinking. We embrace a workplace where everyone has equal opportunities to thrive and develop professionally regardless of their age, gender, race, ethnicity, gender identity and/or expression, sexual orientation, physical or mental ability, skillset, thought or other characteristics. In our inclusive and flexible environment everyone can bring their authentic selves to work and their passion for sustainability.

**Keywords**:
**Reference Code**:124068

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