Customer Support Specialist

7 mesi fa

Bologna, Italia Musixmatch A tempo pieno

**ABOUT MUSIXMATCH**:
Musixmatch is the leading music metadata company, featuring the world’s largest lyrics catalog and +70M user contributors. Musixmatch is the trusted global partner of companies like Spotify, Apple, Amazon Music, Meta, Google, MTV, Shazam, Vevo and has a partnership with +100,000 music publishers including Sony/ Music Publishing, Universal Music Publishing, Warner/Chappell, Kobalt, BMG Rights, and the Harry Fox Agency.

We are a bunch of creatives who care about our work and what we do. We believe that participation and collaboration are key to getting things done well. We are looking for tech-savvy people who are eager to learn in a fast-paced environment, who have an international outlook on life, and who love taking on new challenges.

**Position**:
This role is perfect for someone who is excited about collaborating with other teams to identify, unify, and escalate customer requests to Engineering/Product partners. As a Customer Support Specialist, you will help customers to get the best from our technology.

**What you will do**:

- Provide support to customers on technical issues through an effective troubleshooting process;
- Keep track of recurring complaints from customers and escalating them to the appropriate person or department;
- Identify opportunities to improve operating procedures and the collection of articles in our help center;
- You will be accountable for meeting individual (KPIs) and team goals;
- Prepare FAQs, and improve our customer care notes and document support.

**Requirements**:
Good command of written and spoken English to handle English speaking customers and work with an International team;
- Passionate about Customer service and have Customer service skills - empathy, patience, great communication;
- Tech savvy with analytical thinking and high problem-solving skills;
- Curious, investigative and inclined to get to the bottom of things.

**It’s Great if you have**:

- Fresh graduates who are passionate in customer service are also welcomed to apply.

**WHAT WE OFFER**:

- Flexible schedule
- Generous training budget
- Top class tech and equipment
- Company-wide retreat once per year
- Welfare plan

**COVID-19 DISCLAIMER**:
Musixmatch is actively hiring and, in response to COVID-19, conducting all interviews and onboarding virtually.

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