Digital Marketing Specialist for Customer Experience

6 giorni fa


Roma, Italia DocPlanner A tempo pieno

**Responsibilities**:

- Create, analyze and optimize upsell/cross sell processes at each stage of Customer’s Journey
- Work in close collaboration with Customer Success Specialists to maximise customer satisfaction
- Coordinate with CX Specialists worldwide to meet company KPI

**Requirements**:

- Proven experience in upsell/cross sell processes creation
- Analytical skills (basic Excel knowledge)
- Proven capability to communicate in English (B2)
- Capability to meet deadlines and work with KPIs
- Cross-cultural communication skills and adaptive thinking
- At least 1 year of experience in Marketing or Customer Experience departments
- Based in Rome

**Additional**:

- Hubspot knowledge
- Appcues or other In-App Messaging tool knowledge

**Benefits**:

- A target-based bonus, calculated on the salary and the % of goals achievement
- An attractive stock option plan
- An international environment and, as a consequence, the chance to work with other smart CX specialists from our offices in Warsaw, Barcelona, Istanbul, Curitiba (Brazil) and Mexico City
- Growth opportunities with the Company



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