Expert - Technical Analysis
2 settimane fa
Principali attività / Responsabilità della posizione:
La persona ricercata opererà nella struttura "Group Workplace Solution" all'interno dell'area "Tech Bar" responsabile del supporto e della risoluzione delle problematiche legate all'utilizzo degli strumenti informatici di lavoro. Nello specifico, la struttura è responsabile della gestione de degli incidenti, dei problemi e degli eventi, processi fondamentali per garantire l'eccellenza del livello di servizio e per promuovere il miglioramento continuo del Digital Workplace in Sky.
Principali requisiti e competenze
- Preferenza per il diploma o la laurea in elettronica, telecomunicazioni, informatica o simili.
- Ottima conoscenza dell'inglese (parlato e scritto)
- Buone capacità di leadership, team building e problem solving
- Buona conoscenza delle metodologie di Project Management, sia waterfall che agile
- Capacità di analisi, sintesi e comunicazione efficaci
- Ottime capacità di comunicazione e di organizzazione delle informazioni
- Propensione ad approfondire la conoscenza delle piattaforme tecnologiche
- Saper operare nel rispetto delle scadenze e delle priorità, lavorando sia in autonomia che in gruppo
- La conoscenza di CA Clarity PPM, le certificazioni PMI, Prince2, ITIL e Agile sono requisiti preferenziali
- Ottima conoscenza del sistema operativo Microsoft Windows (e messa a punto delle prestazioni)
- Ottima conoscenza del sistema operativo Apple Mac (amministrazione e messa a punto delle prestazioni)
- Ottima conoscenza di Office 365 (amministrazione e formazione degli utenti).
- Conoscenza dei protocolli e delle tecnologie di rete (suite TCP/IP)
- Conoscenza dei dispositivi mobili, iOS e Android, Smartphone e Tablet
- Conoscenza della diagnostica hardware (Personal Computer e dispositivi mobili)
- 5+ anni di esperienza maturata in un ruolo simile.
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