IT Satellite Communications

In this role you’ll be responsible to provide deep technical engineering for the analysis and development of optimal ship to shore communications and data transport, to achieve and sustain world class Shipboard Communications and services for the Carnival fleet.

Main Responsibilities
- Monitor Ship to Shore connectivity operations and optimization to ensure End to End Guest/Crew satisfaction, Ship Operations, Safety, Security, and business functions.
- Execute a thorough process to continuously monitor and enhance the connectivity experience onboard our fleet.
- Work with other groups within IT and the business to collaborate and create a continuous detailed work plan to ensure we are providing the optimal connectivity service and the most cost-effective delivery of bandwidth.
- Correlate efforts to the improvement of customer satisfaction metrics.
- Maintain high performance levels for service-related processes and implement improvement activities wherever necessary.
- Take ownership of critical incidents, coordinating with resolution parties, and establish effective communication between stakeholders for post-incident reviews.
- Ensure that systems, procedures, and methodologies are in place to support outstanding service delivery.
- Take accountability for service delivery performance, meeting customer expectations, and driving future demand.
- Analyze third-party as well as internal processes and create strategies for service delivery optimization.
- Provide on-call support with shared 24x7 on-call duties according to a set schedule.

Key Requirements:
Bachelor’s Degree: Information Technology, Computer Science, Electrical Engineering or Computer Engineering

10+ Years of experience implementing complex telecommunications networks utilizing satellite and terrestrial connectivity
- Expert in QoS and network optimization.
- Well-grounded in the technical aspects of satellite, telecommunications networks, optimization, including an understanding of satellite RF and IP networks and to remain at the forefront of industry´s technical trends. (Manufacture’s certifications in satellite communications would be a plus)
- Knowledge of both theoretical and practical aspects of satellite communications
- Hands on experience with telecommunications networks (Internet protocols, routing, queuing, effects of delay and packet loss, etc.) is required. Strong Knowledge in RF communications with the ability to create link budgets to ensure optimal system performance.
- Experience with internet optimization products/appliances such as caching, pre-fetch, compression, and others.
- Demonstrated hands-on experience with network equipment, testing, troubleshooting, specification of hardware and software.
- Working knowledge of Satellite RF sub-systems (Block Up Converters, LNBs, antennas) is helpful.
- Ability to capture and analyze IP packets using tools like Ethereal or Tcpdump.
- Experienced in supporting installations, upgrades, and system integration efforts.
- Competent with interpreting and using electrical and mechanical engineering drawings, cables lists and similar documents.
- Proficient with electrical and communications wiring, operation, and setup of personal computers.
- Proven experience in implementing complex satellite and terrestrial communication services.
- Experience in Operational Support and/or Service Delivery.
- Advanced technical expertise in computer and network services for both local and wide area networks.

Skills to complete the profile:

- Excellent written and oral communication (inlcl. presentation) skills;
- Ability to communicate ideas in both technical and user-friendly language.
- Passionate about service and making a positive difference.
- Understanding of development and project management processes and methodologies.
- Understanding of industry trends as well as successful strategies and product roadmaps.
- Strong strategic planning capabilities with proven hands-on implementation experience.
- Working knowledge of corporate IT disciplines and group dynamics
- Ability to collaborate well across geographically diverse teams;
- Experience maintaining healthy and progressive partnerships with business units, technical teams, and project management group.
- Effective and courteous communications to ship commands, brand IT leaderships and Onboard Revenue Team.
- Ability to collaborate closely with Business Relationship Managers to maintain an understanding of business cases and ensure appropriate operations adjustment are made.
- Ability to listen to team members and to lead them, communicating effectively
- Experience leading highly technical engineers and architects.
- Working knowledge of MS Office products.
- Ability to conduct research into systems issues and products. Ability to analyze issues, use sound judgment, and solve complex problems.
- Strong organizational skills with a keen attention to detail. Proficient in multi-tasking. Ability to prioritize and execute tasks.

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