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Key Account Manager

5 mesi fa

Roma, Italia Experian A tempo pieno

**Company Description** Who are Experian?**

We are the world’s leading global information services company. During life’s big moments - from buying a home or a car, to sending a child to college, to growing a business by connecting with new customers - we empower consumers and our clients to manage their data with confidence. We help individuals to take financial control and access financial services, businesses to make smarter decisions and thrive, lenders to lend more responsibly, and organisations to prevent identity fraud and crime.

We have 20,000 people operating across 44 countries and every day we’re investing in new technologies, talented people, and innovation to help all our clients maximise every opportunity. We are listed on the London Stock Exchange (EXPN) and are a constituent of the FTSE 100 Index.

**Our approach to flexible working**

We care about work that works, whether that’s about where you work or adjusting your hours to fit better with your life. Our flexible working practices, including our hybrid working model where you can split your working time between the office and your home, support our belief that this balance brings long-lasting benefits for our business as well as ensuring that our people can balance successful careers with their commitments and interests outside of work. So that you can love where you work, please discuss what works for you with your recruiter during the hiring process.

**Accepting you, for you.**

We want you to feel accepted for who you are and to feel safe, valued and to help us build a culture of true belonging. Experian is proud to be an equal opportunity employer and we take affirmative action to create a more inclusive and equitable world of work. We are committed to equal employment opportunities regardless of age, disability, gender identity, marital status, race, ethnicity, faith or belief, sexual orientation, socioeconomic background, Veteran status or whether you’re pregnant or on family leave.

We are looking for an Account Manager specialist in Data Quality and Marketing Intelligence solutions, combined with advanced analysis and modelling techniques, to achieve revenue targets through the retention and growth of customers, typically tier 3.

Key responsibilities:

- Achieve a total revenue target and a new business target.
- Identify key contacts within existing accounts; cross selling and upselling accordingly.
- Develop and maintain account plan to support revenue goals and objectives.
- Build and implement an effective contact strategy.
- Understand Experian's proposition and be able to articulate this in the context of the client/s requirements. Have broad knowledge of the market we operate in and our competitors.
- Forecast accurately and consistently on a monthly basis and effectively manage client debt.
- Ensure all KPIs surrounding client contact, retention, and growth are met.
- Actively contribute to a culture that achieves the business goals, delights customers and keeps consumer advocacy at the heart of everything we do.
- Ensure that good client / consumer outcomes are at the centre of all operational activity and decision making.
- Deliver great clients and consumers service and seek to exceed client / consumer expectations.
- Adhere to all regulatory requirements within role responsibility and escalate issues quickly.
- Pro-actively identify risks and make recommendation to mitigate these.
- Understand and adhere to specific regulatory obligations and company policies and procedures.
- Understand and participate in Elevate Performance ensuring stretching personal objectives and personal development plan.
- Comply with the Training and Competency requirements and complete required training in a timely manner

**Qualifications**
- Degree in Business Administration, Marketing, Statistics, Mathematics or relevant field.
- At least 4 - 5 years of proven experience.
- Drive, determination and the ability to self-motivate
- Ability to build and sustain effective business relationships
- Fluency in data, analytics and business process management
- Proven ability to articulate complex propositions in terms of business value
- Excellent commercial acumen and negotiation skills
- Outstanding networking and communication skills
- Strong written communication
- English, Italian C1
- French, desirable

**Additional Information**

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