Customer Success Internship

3 settimane fa

Milano, Italia Mapp Digital A tempo pieno

**WHAT YOU WILL DO**:
The Customer Success Team manage our customers’ journey at Mapp. This includes a Mapp customer’s experience, adoption of product functionality and services, routine product support, program optimization and revenue expansion opportunities. Mapp’s Customer Success Team is the primary interface for all inquiries and actively build relationships with all relevant stakeholders as a trusted advisor. They are responsible for ensuring Mapp is poised to retain and prevent churn. The Customer Success Team must have a strong understanding of our Customers’ business objectives, and the ability to identify and articulate how our solutions support achievement of our Customers’ strategic business goals. The Customer Success Team are responsible for understanding and gaging the ‘health’ of our customers, using both data based methodologies and their own input, ultimately ensuring all customers grow into strong Mapp advocates.

The Customer Success Assistant will primarily focus on:

- Providing administrative support to the Customer Success and Account Management team and Director, organising data, and keeping internal reporting accurate
- Support Customer Business Reviews creation, optimisation, and improvement + template creation for scalable internal and external documentation
- Closely monitor product and feature adoption rates of assigned Accounts; driving maximum usage of purchased products.
- Create and contribute to ‘Thought Leadership’ content and proactively seek opportunities to educate across the business on industry knowledge and customer best practice.
- Maintain a proficiency in Mapp products, capabilities, roadmaps, and people to solve and simplify marketing problems.
- Provide support to team and clients
- Producing content for quarterly business reviews
- Assisting on marketing insights for clients
- Coordinate projects through internal and external teams and systems
- Support on client meetings/calls
- Exposure to working with all internal teams
- Performing ad hoc client requests in the system
- Customer-First attitude and approach
- A passion for digital marketing, technology, advertising, and marketing communications

**THE ASSETS YOU BRING TO THE TEAM**:

- Exceptional time management
- Reporting and analysis skills
- Highly motivated and enthusiastic
- Adaptable under pressure, Ability to work in a fast-paced, results-oriented culture
- Ability to work alongside team and independently
- Capability to multitask and manage internal and external priorities
- Excellent communication skills, both written and verbal
- Creative Thinker with ability to problem solve/troubleshoot issues quickly and effectively
- Strong analytical skills
- Common knowledge of Microsoft Office, especially Excel and PowerPoint
- HTML experience desirable

**P.S. This opportunity is an Internship (stage extracurriculare) which will last 12 months. We require your presence in our Milan's office twice per week.**
- Department
- Customer Success
- Locations
- Milan
- Remote status
- Hybrid Remote
- Employment type
- Contract

  • Customer Success Assistant

    4 settimane fa

    Milano, Italia Mapp Digital A tempo pieno

    **WHAT YOU WILL DO**: The Customer Success Team manage our customers’ journey at Mapp. This includes a Mapp customer’s experience, adoption of product functionality and services, routine product support, program optimization and revenue expansion opportunities. Mapp’s Customer Success Team is the primary interface for all inquiries and actively build...

  • Customer Success Specialist

    4 settimane fa

    Milano, Italia User Group srl A tempo pieno

    User Group è una Startup innovativa nata per offrire prodotti software e competenze altamente specializzate volte a supportare la Digital transformation dei Clienti. Ci stiamo concentrando sul trend topic dell’API Management offrendo ai Clienti un servizio per la definizione dell’API Strategy Enterprise ed un prodotto software: ApiShare. ApiShare è il...

  • Customer Success Manager

    4 settimane fa

    Milano, Italia Board International A tempo pieno

    At Board, we help enterprises plan smarter, drive outcomes and lead transformation with one single Intelligent Planning Platform. Trusted by thousands of leading organizations, over the last 28 years we have designed our Product with enterprise planning agility in mind and the passionate care of our people as our main driver. We strongly believe every...

  • Customer Success Manager

    4 settimane fa

    Milano, Italia Board International A tempo pieno

    At Board, we help enterprises plan smarter, drive outcomes and lead transformation with one single Intelligent Planning Platform. Trusted by thousands of leading organizations, over the last 28 years we have designed our Product with enterprise planning agility in mind and the passionate care of our people as our main driver. We strongly believe every...

  • Customer Success Specialist

    7 giorni fa

    Milano, Italia TeiaCare srl A tempo pieno

    Portiamo il** potere dell'Intelligenza Artificiale nel settore socio-sanitario e sanitario**, in modo che ogni casa di cura possa fare di più e meglio. Il nostro obiettivo è quello di **amplificare le risorse degli operatori sanitari e dei manager**, migliorando il loro lavoro quotidiano e garantendo ad ogni residente un nuovo modello di assistenza. I...

  • Customer Success Consultant

    1 settimana fa

    Milano, Italia Fiscozen A tempo pieno

    Invia un messaggio diretto all’autore dell’offerta di lavoro da Fiscozen Fiscozen si prende cura del benessere fiscale di liberi professionisti e imprenditori. Attraverso la tecnologia e le consulenze personalizzate, i nostri commercialisti azzerano la burocrazia ed eliminano l’ansia della gestione della Partita IVA. Tramite la nostra app imprenditori...

  • Customer Success Assistant

    7 giorni fa

    Milano, Italia OfCourseMe A tempo pieno

    **ABOUT US** OfCourseMe è una start-up in rapida crescita nell'universo EdTech, con sede a Milano e organizzazione fully remote. La nostra missione è quella di offrire un percorso di apprendimento personale ai dipendenti di tutte le aziende italiane, in un contesto caratterizzato da una rapida obsolescenza delle competenze e da un'abbondanza non...

  • Customer Success Manager

    1 mese fa

    Milano, Italia Mia-Platform A tempo pieno

    The roleWe are looking for a Customer Success Manager to join our Mia group.As a Customer Success Manager, you will be responsible for nurturing and maintaining strong relationships with our large enterprise clients. Your primary focus will be to drive software adoption, ensure client satisfaction, and keep our clients informed about product updates and...

  • Customer Success Manager

    4 settimane fa

    Milano, Italia Mia-Platform A tempo pieno

    The roleWe are looking for a Customer Success Manager to join our Mia group.As a Customer Success Manager, you will be responsible for nurturing and maintaining strong relationships with our large enterprise clients. Your primary focus will be to drive software adoption, ensure client satisfaction, and keep our clients informed about product updates and...

  • Customer Success Manager

    7 giorni fa

    Milano, Italia TechneValue GmbH A tempo pieno

    **Customer Success Manager** **-- **Fluent German is mandatory** --** Important tasks include: - Supervise interactions between customers and Servicedesk - Train and organize employees (Servicedesk) on how to provide customer assistance - Collect and analyze data to improve customer service health by identifying solutions for improving the service...

  • Junior Customer Success Specialist

    4 settimane fa

    Milano, Italia TeiaCare srl A tempo pieno

    Portiamo il** potere dell'Intelligenza Artificiale nel settore socio-sanitario e sanitario**, in modo che ogni casa di cura possa fare di più e meglio. Il nostro obiettivo è quello di **amplificare le risorse degli operatori sanitari e dei manager**, migliorando il loro lavoro quotidiano e garantendo ad ogni residente un nuovo modello di assistenza. I...

  • Customer Success Manager

    4 settimane fa

    Milano, Italia Infocert A tempo pieno

    **InfoCert** è la più grande Certification Authority e Qualified Trust Service Provider (QTSP) in Europa e risponde alle esigenze di evoluzione digitale di Imprese ed Enti pubblici, disegnando soluzioni digitali che migliorano ed accelerano la trasformazione digitale dei processi aziendali. InfoCert è una realtà che opera a livello internazionale e...

  • Customer Success Executive

    4 settimane fa

    Milano, Italia SOPHiA GENETICS A tempo pieno

    Are you passionate about customers & distributors getting best-in-class support? Do you have experience supporting indirect channels to enable customers to get the best from their products? Our Customer Success team are directly responsible for the ongoing management and expansion of our accounts. Bring your knowledge & passion to SOPHiA GENETICS, and join...

  • Customer Success

    4 settimane fa

    Milano, Italia Treatwell A tempo pieno

    **Customer Success Specialist - Training Specialist** Per avere successo nella digitalizzazione del mondo del beauty siamo alla ricerca di un/una Customer Success Specialist, pronto/a a coinvolgere i nostri clienti nei primi mesi con Treatwell. Il nostro scopo è quello di supportare i nuovi Partner nell’utilizzo del nostro SaaS (TreatwellPro)...

  • Customer Welfare Success

    4 settimane fa

    Milano, Italia Oliver James Associates A tempo pieno

    Per azienda leader nel settore dell'employee benefit, siamo alla ricerca di una figura di Project Manager per la divisione Welfare La risorsa ricercata è un Project Manager, che verrà inserito/a all'interno della Direzione Welfare, area Customer Success, impegnato/a costantemente in attività di consulenza volte ad accompagnare i clienti nella...

  • Customer Success Manager

    4 settimane fa

    Milano, Italia W EXECUTIVE S.R.L. A tempo pieno

    AI-powered Decisioning Company builds artificial intelligence to create customizable algorithms for advanced privacy-friendly media buying, executed in the Demand-Side Platforms of your choice. Scibids’ tailored algorithms activate a brand’s proprietary planning, buying, and measurement inputs to optimize programmatic bidding decisions across multi-KPI...

  • Customer Success Specialist

    4 settimane fa

    Milano, Italia JoVE A tempo pieno

    JoVE is the world-leading producer and provider of science video solutions with the mission to improve scientific research and education. Our institutional clients comprise over 1,000 universities, colleges, and biopharma companies, including such leaders as University of Padua, University of Bologna, University of Naples Federico II, University of Turin,...

  • Head of Customer Success Management

    1 mese fa

    Milano, Italia HAYS A tempo pieno

    Sanità, ehealth, sales, head of sales, business development, farmacia, life sciences, pharma, medical device **La tua nuova azienda** Il nostro cliente è una realtà operante nel settore Life Science, in grado di offrire sistemi informativi, tecnologie e servizi, attraverso le quale mettere in connessione tra di loro in vari protagonisti del mondo...

  • Customer Success Hero

    4 settimane fa

    Milano, Italia OneDay Group A tempo pieno

    In Glint non abbiamo clienti, ma Business Partners. Lavoriamo insieme a loro per accelerare il Brand attraverso il canale Direct-To-Consumer. Il nostro approccio e la nostra mentalità assicurano che amiamo il loro Business come se fosse il nostro. Il nostro obiettivo è creare partnership fondate sulla continuità e sugli incentivi condivisi. Per farlo,...

  • Customer Success Specialist

    7 giorni fa

    Milano, Italia xFarm Technologies A tempo pieno

    In xFarmTechnologies abbiamo la missione di guidare la **trasformazione digitale in agricoltura **migliorando la vita di milioni di agricoltori, agendo per l’aumento della sostenibilità ambientale, economica e sociale del settore. Lo facciamo sviluppando strumenti digitali e progetti di consulenza, fornendo un ecosistema digitale di **Smart Farming** per...