Contract Logistics Customer Care Manager

2 mesi fa

Mantova, Italia Kuehne+Nagel A tempo pieno

Are you a Contract Logistics Customer Service Manager? Do you want to work in the largest global logistics organization of the world?
- ** Your Role **:Contract Logistics Customer Service Manager works within Contract Logistics. In this case, She/He will operate for adidas Campus South, our new fully automated warehouse located in Mantua, which, with over 130,000 square metres, will represent an unparalleled example of excellence and innovation in automated technology operations. The Contract Logistics Customer Service Manager will be responsible for the Customer Service team and, in line with Site Manager guidelines, will manage data analysis activities, transport planning management and the relationships with the costumer in order to be always updated regarding customer needs, capable to provide information regarding the status of the warehouse workflow to the customer and align internal stakeholders about customer requests.
- ** Your Responsibilities**:

- Define a clear strategy to ensure accurate, consistent, and timely info-communication between departments and customers
- Supervise and coordinates activities related to customer support, especially in case of claims, regarding shipments, discrepancies, billing, stock accuracy, special campaigns, and other relative tasks
- Define and cascade clear strategies regarding development and implementation of data analysis reports to ensure accurate data production useful to reduce or prevent problems and/or discrepancies
- Analyse complaints related to service rendered, sending complaints for non-performance to the services responsible for investigations and promptly updating customers to keep them aligned about all the processes
- Identify and elaborate the execution strategy related to claims and product quality issues
- Development of the inventory control strategy and monitor the right implentation and execution
- Guide and enhance proper hardware maintenance solutions related to the warehouse carried out by local IT team
- Management of carriers relations and ensure the respect of transport management requirements
- As a manager, embody the company's values and integrate them into your management style to inspire your team to align their behaviours with the company's goals and work towards achieving them
- Support team members in achieving their career goals, promote work-life balance to reduce work-related stress and commit every day to talent retention and employee engagement
- Demonstrate high level of respect for diversity and take all necessary actions to embrace different perspectives, background, and experiences ensuring equitable treatment

**Your Skills and Experiences**:

- 5 - 8 years managing large scale (>300FTE) highly automated fulfilment operations with strong preference given to eCommerce / Fashion / Retail experience, preferably in multinational companies with matrix organizational structure
- Solid people management experience regarding operation business areas contemplating professionals with different backgrounds, preferably with work environments where automation, operation, customer service and people engagement have been fully integrated
- Previous experience in quantitative oriented and metric-based work environments which made you able to stand your decisions on data
- Deep expertise with client management and communication with external stakeholders which made you able to moderate, adapt and link customer needs to warehouse opportunities and capacity

**Good Reasons to Join**:
**About Kuehne+Nagel***

With over 80,000 employees at some 1,300
- Next steps to joining our teamStep 1

- Step 2
Speak with your Kuehne+Nagel recruiting specialist
Step 3
Meet our hiring team
Step 4
Decide if you will accept the offer

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