Field Service Lead

5 giorni fa

Gallarate, Italia Marel A tempo pieno

**Are you proud of what you did today? Our Field Service Leads are.**

As our new Field Service Lead, you will be responsible for the daily supervision of a team of Field Service Engineers. You will be responsible for the development of the field service team and make sure their goals are met.

You will ensure the demand for field service team activities is carried out in professional and timely manner, that customer expectations are managed, and a high level of customer satisfaction is maintained.

You will be also expected to perform troubleshooting, repair, installation, maintenance, customer training and/or general support for Marel machinery at customer facilities. This includes activities like preparation of installation and maintenance activities, aftercare of new installations and keeping in close contact with the customer and report the progress

Your day-to-day will look a lot like this:

- Monitor schedules and assignments for work activities for the team
- Monitor the teamwork levels and review work performance, conducting performance interviews and appraisals of the team and ensure a suitable training is scheduled
- Participates in investigation of accidents and injuries
- Recommend or initiate personnel actions, such as hires, promotions, transfers, discharges, and disciplinary measures
- Compile operational and personnel records, such as time and activity records, field service operational data such as repair, maintenance and KPI´s statistics and recommend improvements
- Arrange for worker training in safety, repair, and maintenance techniques, operational procedures, or equipment use
- Act as a management representative when visiting Customers premises, and dealing with such relations in a professional manner
- Work closely with the Field Service Manager on optimizing the field service operation
- Based on requirements or demand will actively take part in field service activities

**Who are we?**

We are a team of problem-solvers from all over the world, proud to be working on transforming the future of food. As world leaders in advanced food processing solutions, we can contribute to creating a world where quality food is produced sustainably and affordably - but we need new Field Service Leads with diverse perspectives and skills to help us get the most out of this opportunity.

**What´s in it for you?**

There’s nothing like the feeling you get when you do something worthwhile for a living. That said, coming home from work knowing you made a difference is just one of the great things you can experience at Marel. You can expect:

- freedom to take initiative and make a real impact in a growing global business
- recognition for your achievements
- clear objectives and realistic demands
- access to decision-makers and a global network of specialists
- space to explore and learn

**What kind of a person are you?**

We encourage each of our 7,000+ employees to bring their unique self to work and aim to make everyone feel recognized, valued and free to explore their potential. We’re committed to creating an inclusive culture and welcome new colleagues from all walks of life. You will recognize in yourself that you:

- do your best to help us thrive, take ownership of your work and stand behind your decisions
- collaborate with others and remain open to new ideas
- stay enthusiastic and focused on our mission
- have sound knowledge of principles and processes for providing customer and personal services.
- know the company’s products and processes or similar technologies/industries
- can execute agreed tasks and deadlines against performance criteria (KPI)
- are experienced in the management and motivation of people
- have technical competence in an engineering discipline
- are commercially savvy and experienced in field service operations
- possess excellent oral and written communication skills in English

If you also want to feel proud of what you do every day, then Marel is the right place for you.

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