Sales Support Specialist

6 mesi fa

Sesto San Giovanni, Italia ABB A tempo pieno

**Sales Support Specialist**:
**Take your next career step at ABB with a global team that is energizing the transformation of society and industry to achieve a more productive, sustainable future. At ABB, we have the clear goal of driving diversity and inclusion across all dimensions: gender, LGBTQ+, abilities, ethnicity and generations. Together, we are embarking on a journey where each and every one of us, individually and collectively, welcomes and celebrates individual differences.**:
The Sales Support Specialist is the first point of contact for customers and business partners of the Motion Drives Division. In this role and using your customer service skills and knowledge, you will aid the sales team by reacting to customer inquiries.

**This position reports to**:
Marketing & Sales Manager

**Your responsibilities**:

- Delivering effective solutions to customers with order-related queries by coordinating with internal resources to resolve the issue.
- Monitoring the status of orders.
- Ensuring that inquiries are resolved and providing assistance in any necessary escalation.
- Ensuring a positive customer experience by giving them regular updates and clarification.
- Observing the overall process and trends across inquiries and identifying improvement areas.

**Your background**:

- 2 years of experience working as technical/sales roles.
- An agile and proactive approach, with a demonstrated ability to take ownership of customer issues.
- Knowledge of principles and practices in customer service.
- A collaborative, solution-focused approach, and strong written and spoken communication skills.
- Degree in electrical engineering or technical diploma in similar field.
- Fluent in English.

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