Field Technical Service Specialist

5 mesi fa

Provincia di Lecce Puglia, Italia KYOCERA Document Solutions A tempo pieno

**Based**: LE Postcode area

**Reporting to**:Service Support Manager

**Contract**:Permanent
Provide Copier/MSP/Print support to clients in the Leicester (LE) area.

**Details for the role**:

Main tasks and responsibilities

Provide technical assistance to assigned KYOCERA Managed Document Services accounts within timescales specified by SLAs
- Effectively investigate and rectify faults reported by KMDS and channel partner end users
- Perform routine maintenance and modifications/updates as required
- Provide support during installations
- Understand and be fully conversant with SLAs relating to assigned KMDS accounts
- Understand solutions in use and be able to carry out basic fault finding
- Back up colleagues when necessary - e.g., holiday, sickness, busy periods
- Log call details using the call logging system within agreed timescales
- Report reoccurring faults to enable proactive management of such faults
- Share expertise and technical information with team members
- Build relationships with key stakeholders within KMDS accounts at all times
- Ensure boot stock and/or site stock is maintained at specified levels
- Attend product courses as requested to ensure knowledge base sufficient for job role
Knowledge, Experience & Skills
- Proven years previous experience of working in a field technical support environment preferably within the MFP/copier/print arena
- Ability to think through problems in a logical manner to enable speedy and accurate resolution of issues
- Excellent communication and interpersonal skills to ensure first class customer service
- Must have full UK drivers licence
Competencies and Key success factors
- City & Guilds or similar qualification
- Ability to think through problems in a logical manner to enable speedy and accurate resolution of issues
- Excellent communication and interpersonal skills to ensure first class customer service
Our Values

The values that underpin the Kyocera Group are the 5 C’s
- Communication, Courage, Commitment, Cooperation and Consciousness. It is our firm belief that employees should live by these values and we would expect that you should show your commitment to these values by carrying out your work fairly and honourably, respecting people, our work as a business, and both our local and global community.
Application details

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