Customer Relations
2 mesi fa
AVIS BUDGET GROUP è la multinazionale leader mondiale nel mercato del noleggio auto a breve termine che opera in Italia attraverso 5 leading brands: Avis, Budget, Maggiore, Amico Blu, Morini. L'azienda opera attraverso le stazioni di noleggio, presenti negli aeroporti del territorio nazionale ed in centro città. I nostri team forniscono un servizio al di sopra delle aspettative, ponendo al centro la soddisfazione del cliente e la promozione dei nostri Brands.
Siamo d eterminati ad essere la migliore azienda di noleggio veicoli al mondo. Insieme.
Per i nostri uffici di **Peschiera Borromeo **, siamo alla ricerca di un Customer Relations & Reservations Agent da inserire con orario part time 20h/settimana per i nostri Brands Amico Blu e Morini.
**Principali mansioni**:
- Gestione prenotazioni
- Supporto al cliente via telefono, mail, chat
- Supporto alle filiali nella gestione pratiche: contrattualistica, rimborsi, preventivi, note di credito, cambio intestazione, fatture
- Aggiornamento e invio documentazione sulle disponibilità dei veicoli
- Invio mensile report (file chiusure e fatturazione)
- Gestione reclami/contestazioni inviate dal cliente
- Creazione Voucher sconto o richiesta rimborso alla contabilità
- Invio contabili di pagamento e creazione note di credito
**Chi stiamo cercando**:
- Esperienza pregressa di almeno un anno nel settore
- Capacità organizzative, problem solving, gestione dello stress, affidabilità e capacità relazionali
- Disponibilità a lavorare su turni di 20 ore settimanali (i nostri uffici sono aperti dal lunedì al venerdì dalle 8 alle 20 e il sabato dalle 8 alle 15)
**Cosa offriamo**:
- Contratto diretto di lavoro a tempo determinato fino a fine settembre
- Ticket Restaurants
- Retribuzione ed inquadramento secondo CCNL di riferimento
- Formazione e possibilità di crescita in un contesto multiculturale e dinamico
Peschiera Borromeo
Milano
Italy
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