Guest Intelligence Supervisor

2 mesi fa


Roma, Italia Dorchester Collection A tempo pieno

**Position Overview**:
**Who we are**:
**Our Hotels **:We work with some of the most talented and unique individuals in our business, who always ensure the extraordinary guest experience of Dorchester Collection and the hotels within it. It is, after all, our people that bring our vision to life. As a member of our Dorchester Collection Family, we will support your development by nurturing your personality, creating a transparent culture of trust collaboration and appreciation. Supported by our annual personal development planning, tailored learning opportunities and our Academy programs you will be a part of creating a bespoke experience.
- Treasured by guests. Cherished by employees. Celebrated worldwide.
- Diversity and Inclusion at Dorchester Collection is a core belief of our We Care philosophy. The basis of We Care is to create an environment within our company where all of our employees feel valued and respected, allowing positive engagement to prosper. We continually strive to build and nurture a culture where inclusiveness is part of our DNA reflected by our core values of Passion, Personality, Respect, Working Together and Creativity. We are proud of each and every one of our employees and promote a sense of belonging that transcends all else.**Reference **:2023-4080**Your future, our legacy**:
**Hotel**:
Hotel Eden

**Division & Department**:
Rooms - Administrative

**Job Title**:
Guest Intelligence Supervisor

**Contract Type**:
Fixed-term

**Contract Duration**:
tbd

**Position Overview**:
Avrai passione per il tuo ruolo e soddisfare i nostri ospiti ti riempirà di orgoglio:

- Riporterai al Guest Intelligence Manager e sarai responsabile di garantire un utilizzo coerente ed efficace di Nexus, il nostro sistema di Compagnia per inserimenti dati ospiti e reportistica e condivisione dati, da parte dello staff, assicurandoti che vengano seguite le linee guida fornite dalla Dorchester Collection.
- Sarai responsabile del mantenimento della pulizia del sistema, della creazione di report e template che verranno diffusi all’interno della compagnia.
- Supporterai modifiche e aggiornamenti del sistema Nexus.
- Ci facciamo ispirare quotidianamente dai nostri valori di Passione, Personalità, Rispetto, Lavoro di Squadra, e Creatività. Nel tuo ruolo di Guest Intelligence Supervisor avrai l'opportunità di dar vita a questi valori per rafforzare la nostra cultura We Care

Questa descrizione è puramente indicativa per darti un’idea della tua tipica giornata lavorativa. Ci assicureremo di fornirti informazioni più dettagliate in base al tuo ruolo specifico.

**What you'll get**:

- Nel tuo ruolo di Guest Intelligence Supervisor presso l’hotel Eden, riceverai:
- Salario competitivo, 14 mensilità.
- Piano di sviluppo personale (Your Plan)
- Formazione continua (on the Job, Cross training negli altri reparti e by Dorchester Collection Academy)
- Soggiorni gratuiti con colazione inclusa in tutti i nove hotel Dorchester Collection. Puoi soggiornare gratuitamente due volte l'anno in ciascun hotel (soggetto a regole e disponibilità interne)
- Eventi aziendali (Staff Forum, Staff Party, Cene di reparto, iniziative Diversity, Inclusion and Belonging (DIB), ecc)
- 50% di sconto in bar e ristoranti all'interno di ogni hotel Dorchester Collection
- Mensa aziendale gratuita durante il servizio
- Accesso privilegiato a negozi/servizi/centri fitness/centri medici convenzionati con l’hotel
- Divisa fornita dall'hotel con servizio lavanderia gratuito
- Non è previsto alloggio

**What you'll bring**:
Porterai:

- La tua personalità unica e la passione per il ruolo e per il team.
- Le tue competenze e la tua esperienza passata nel settore dell’hôtellerie di lusso.
- La comunicazione è ciò che fa funzionare perfettamente i nostri dipartimenti. Devi saper dimostrare eccellenti doti comunicative e un'etica solida di servizio al cliente.
- L'Italiano è la lingua principale utilizzata nel nostro hotel. Devi dimostrare di poter comunicare efficacemente in questa lingua.
- È necessario avere un’ottima conoscenza della lingua Inglese.
- Ottime capacità organizzative e analitiche, attitudine all’ascolto, empatia, proattività e predisposizione a muoversi in un ambiente estremamente veloce e dinamico.
- Costituisce requisito fondamentale un’ottima conoscenza di Microsoft Excel.

Una buona conoscenza di Microsfoft Dynamics, Opera, HotSOS, Delphi, Go Concierge, e Spa Soft costituisce requisito preferenziale.

**Position location**:
**Job Location**:
Italy

**Location**:

- Via Ludovisi, 49, 00187 Roma



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