Manager - Solution Testing

2 settimane fa


Milano, Italia Sky A tempo pieno

Lo Sky Wifi Customer Readiness Manager ha il compito di disegnare e pianificare le attività di readiness per Sky Wifi, guidare l’interazione operativa con gli stakeholder di progetto e garantire lo svolgimento delle attività pianificate nei tempi previsti.

RESPONSIBILITIES
- Identificazione e costruzione del piano delle attività di trial e relativo monitoraggio;
- Raccolta dei requisiti/need dai diversi stakeholder di progetto per definire la strategia di trial/readiness più appropriata;
- Preparazione della documentazione per gli status update per il Middle/Top Management e gli stakeholder di progetto;
- Partecipazione ai SAL di progetto;
- Raccolta e disegno degli Use Case da verificare (focus sui processi e customer journey);
- Interfacciamento con il PM di progetto per allineamento sulla roadmap;
- Contribuzione alla preparazione del SAL di Readiness dei diversi progetti seguiti;
- Governare l’attività di defect management sulle problematiche emerse in fase di trial, indirizzando verso le opportune strutture le analisi necessarie e supportare nelle indagini di approfondimento che fossero richieste;
- Gestione della squadra di Operatori di Trial Room (pianificazione attività, allocazione, budget ecc..).

BACKGROUND AND REQUIRED SKILLS
- Competenze di Project Management (pianificazione, monitoring & reporting, organizzazione e preparazione meeting e relativa documentazione);
- Capacità di gestione degli stakeholder, abilità relazionali e di comunicare efficacemente con il Middle/Top Management;
- Comprensione a 360 gradi degli aspetti legati al lancio di un prodotto (sia contesto tecnico che di prodotto);
- Conoscenza del business e dell’ogranizzazione interna di Sky Wifi e del mercato delle Telco in generale;
- Conoscenza dei processi interni di sviluppo e test di prodotti e servizi, relativi KPI operativi e key milestone;
- Conoscenza del processo interno di delivery di prodotto E2E e del processo di Incident management;
- Capacità di analisi e di rappresentazione dei i dati e del progress dell’attività in maniera chiara ed efficace.



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