Hospitality Operator

6 mesi fa

Provincia di Genova Liguria, Italia Costa Crociere A tempo pieno

We are ready to discover new horizons together. Are you? Whoever you are, you are at home, here

Drive success, Live your ambition.

We are looking for enthusiastic and costumer oriented.

HOSPITALITY OPERATOR

Are you ready to embark on this journey?

Wherever you are from, you are about to find a multicultural team of over +15000 passionate and collaborative people, from over 50 countries, all ready to cooperate with you. We will organize the necessary arrangements for your embarkation and pay for your travel to the embarkation and from the disembarkation ports. Meals and accommodation are complimentary onboard, as are the many facilities to enjoy your free time: gym, beach, bar, internet point, in addition to perks such as onboard discounts, family passages, and many more as in Costa we committed to elevate our crew experience in all aspects, professional and personal.

**Hospitality Operator**:
**How you will live your ambition**:
**Demonstrate your passion**:

- You will be the main reference for the information and requests of our Guests.
- You will provide accurate and timely information about the cruise services.
- You will handle complaints and requests from the Guest to deliver an effective, courteous, and professional service.

**Get things right**:

- You are responsible for all the onboard services and departmental procedures (such as luggage handling, lost & found) providing accurate and timely information to Guests and effectively manages complaints providing satisfactory solutions.
- You assist with embarkation and disembarkation operational tasks assigned to the department (personal ID or passports and landing cards collection, photocopying, distribution, boarding forms, overbooking, luggage, transfers, port agents, cash deposit, settlement of guest’s payments) to guarantee company standards.
- You give substantial support to the Hospitality team in dealing with department priorities (such as Lost Luggage handling, Lost & Found, Class & Sub-Class List, 360° Compensation Guidelines).
- You use the necessary software to support all work activities (MS Office, SAPI, Oscar) to manage them in an effective and timely manner.
- You take an active part in a work environment that support a successful safety culture and is a dynamic contributor in following safety policy and procedures.
- You monitor Guest activities during excursions to ensure compliance with service standard and safety procedures.

**What makes you unique**:
You have previous experience of at least 6 months in hotels in similar positions (receptionist, customer service).

You possess a Secondary School Diploma.

You are enthusiastic, a good communicator and you find yourself at ease with public speaking.

As a citizen of the world, you are comfortable in communicating in English (B2 level), and familiar in other two European Languages (Italian, French, German, Spanish) at B1/ B2 level.

Why Costa

You are about to embark on an extraordinary and international journey within a vibrant and multicultural setting.

You will be part of a project of setting up shops on Costa’s cruise vessel, a unique experience that you will proudly report in your resumé.

You will familiarize yourself with a set of renowned brands in different retail and luxury industries and receive training on such products.

Diversity, equity & inclusion

Costa is like a world within a world. We are an extraordinary melting pot of different backgrounds, experiences, ages, and cultures. Each of us brings unique insights and perspectives. All of us are valued and respected for who we are. Costa is a global community where everyone belongs.

Take Your career to the next level. Bring your ambitions to life.

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