Italy Ea Operations Director

1 mese fa

Milano, Italia CBRE A tempo pieno

Posted- 04-Jan-2023- Service line- GWS Segment- Role type- Full-time- Areas of Interest- Facilities Management- Location(s)- Milan '- Lombardia - ItalyPurpose of the position

Role:
Lead GWS EA LOB within Country Italy to ensure:

- Enterprise Accounts can operate successfully in Italy, as efficiently as possible
- Enterprise growth opportunities are maximized
- EA operations are compliant with statutory and company policies.

Missions - main, transversal, punctual - For each mission, give the tasks to be carried out:
Individual accountabilities:
Operational leadership to ensure account operations in Italy portfolio are compliant with local law and statutory requirements (in conjunction with support functions as required - e.g. QHSE, People, Finance)

Where required, Ops Support Leads to provide existing individual accounts up in order to cover:

- Local oversight and operational support for local account leads
- Management of any fractional resource dedicated to an account
- Local country representation, local point of contact for client escalation, occasional client meetings, dispute resolution
- Identifying and recommending margin improvement opportunities, including O1 reviews, supply chain opportunities (in conjunction with Sourcing team), projects / extra works etc.
- Support on Key Personnel matters (recruitment, selection, on-boarding etc.) in conjunction with People team
- Ops leads support on new business opportunities for the Enterprise business including:

- Input into and sense checking of local operational solutioning and pricing (in conjunction with the local sales team where available)
- Support with formulating any local / country specific commercial terms (in conjunction with Commercial team
- Ops leads support on transitions to ensure operations in-country are mobilized effectively for new account (as needed)

Interactions

You -> Others:

- Lead with our RISE values
- Listen to and communicate the voice of client
- Be flexible, responsive and open to change
- Consistently adhere to process and follow change management protocols

Others -> You:

- Coordinate with Enterprise Account and EMEA leadership before engaging with clients
- Be sensitive about platform decisions that may indirectly / adversely impact Division clients
- Be transparent and communicate often

Level of experience and skills required

Minimum 10 years experience in leading teams, preferably in Corporate Real Estate and Facilities Management

Skills required:

- Trusted Strategic Advisor - Provides strategic advice that delivers tangible, portfolio-wide value to clients;
- High Value Provider
- Develops and applies our market leading scale, expertise, and capability to deliver outcomes that cannot be replicated by our competitors
- Great Talent
- Attracts, retains, and develops industry leading talent in every role

Parameters for Success

Key Metrics/Financial Targets:
For EA units in Split country Italy:

- Financial: GM of accounts / “Matrix” P&L
- Safety - TRIR & LTIR
- Compliance - no statutory non compliances
- Client Satisfaction
- WCP

Organizational requirements for success:

- Collaborative relationship between accounts and country to ensure accounts in the portfolio can operate successfully in-country
- Collaborative relationship with LFM organization to ensure LFM country platform provides necessary services to EA in the portfolio
- Key member of team of local EA support specialist

Key Capabilities:

- Offer differentiated services
- Identify and capture significant run-rate savings and cost avoidance
- Develop trusted, strategic advisor skills and capabilities for DD’s & AD’s
- Understand the frame, be able to articulate and guide, with the EA HRBP the EA hierarchy,
- Being able to influence on business & people decisions through the ability to build and maintain relations across the country, and the EA organization

Margin of autonomy

Owns:
For EA units in Split country Italy:

- Staffing and governance in direct EA account portfolio (including any fractional resource)
- Local customer relations
- Relations to LFM organization
- Statutory & QHSE compliance (partly via LFM country platform)
- EA Due Diligence and Transitions activities in the portfolio

Vetoes:

- Local statutory & QHSE requirements
- Local labour laws

Influences:

- Gross margin of accounts in the portfolio
- Pricing and solutioning for work in the portfolio
- Driving growth on existing accounts in the portfolio
- Account based resourcing
- Local commercial arrangements
- Customer satisfaction of accounts in region

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