Customer Support Internship

7 mesi fa

Milano, Italia Fedrigoni A tempo pieno

Ready to elevate the creativity of our brands?

At Fedrigoni, we have a strong ambition to amaze the world - by transforming our industry, achieving new levels of innovation, elevating creativity, and building a sustainable future while growing rapidly. We want to reinvent the boundaries of what our Industry can do.
- Discover Extraordinary* Every Day._

The role designed for you

In your role as Customer Support Intern you will be part of our italian Customer Care team based in Milano and you will bring your contribution in achieving the company sales target, providing an excellent level of customer service to current clients.
- You will perform sales orders and sampling in our ERP system, from entry to dispatch
- You will be in charge of entering requests for offer for Special customized products in our ERP
- You will organize shipments to customers, track orders to delivery, address post-sale shipping issues.
- You will be the assigned point of reference for your group of Agents, supporting them in managing customer requests.
- You will guarantee a high-level customer experience, understanding and supporting customer needs and requirements.
- You will perform reactive Cross-selling activity to the client when requested product is not available.
- You will ensure follow-up by passing leads to appropriate team members with calls-to-action, dates, complete information, sources.

The Attitudes And Skills We’re Looking For
- You are a Bachelor/Master final year student, or you just graduated.
- You are goal oriented, have strong analytical and problem-solving skills.
- You are reliable, flexible and great with people.
- You are curious, eager to learn and have a hands-on approach.
- You have a good knowledge of Excel and other IT tools, while a good knowledge of SAP is a plus.
- You are fluent in Italian and English.

What’s In It For You
- A 6-month full-time internship (hiring opportunity at the end)
- A competitive internship salary and ticket restaurant.
- The guidance of an experienced tutor.
- A challenging journey, and the support and empowerment to perform.
- Exposure and hands-on experience.
- The opportunity to be part of the transformation journey of a growing global company.

What You Can Expect From Our Selection Process

Interview with the HRBP Sales & Marketing and with the Head of Customer Care.

Based in: Italy, Milan.

Ready to start your new exciting journey with us? Come Discover Extraordinary* Every Day.

We are happy to make any reasonable adjustments to the recruitment process to accommodate your needs.

We are committed to ensure that every person feels connected, that their uniqueness is valued and celebrated and that everyone feels that they belong. This is why providing our people with a flexible and welcoming work environment is one of our top priorities.

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