Customer Experience, Operational Excellence

5 mesi fa


Bologna, Italia Celanese International Corporation A tempo pieno

**Responsibilities**:

- Regional process owner and expert

**o Business Rules**: Work closely with CX, other Supply Chain functions and Commercial to ensure business rule alignment and adherence
- System key user for SAP, SAP interfaces, Order Cockpit 2.0. System maintenance and support
- Lead and support process and system troubleshooting for Customer Experience
- Knowledge retention - ensure regular review of process documentation
- Focus on process and system improvements and automations to support day-to-day activities of Customer Experience
- Automation of order entry i.e., BOT, EDI, My.Celanese (process set-up, monitoring and error resolution)
- Link between IT and system users to translate business requirements
- Support projects as process and/or system specialist
- Leader for small projects
- Support development of training material
- Trainer for “Train the Trainer” concept
- Experienced system tester who can also develop test scripts and leads test cycles i.e., SIT, UAT

**Qualifications**:
**Skills**:

- Business experience in Customer Service (minimum 5 years experience)
- Logistics experience desirable

**o System Know-how**: SAP, SAP interfaces, Order Cockpit 2.0
- Strong working knowledge of Microsoft Office
- Advanced process thinking and documentation skills
- Problem-solving and hands-on mentality
- Agility and conflict-solving skills
- Positive change mindset and ability to motivate users to embrace change
- Stakeholder management including ability to network and be a strong team player

**Tools**:

- SAP, SAP interfaces, Order Cockpit 2.0
- Ticketing system



  • Bologna, Italia DNV A tempo pieno

    We are seeking a highly motivated and experienced individual to lead our operational excellence and change management activities in Energy Systems Southern Europe, Middle East, Africa and Latin America. This is a newly established role in the region. You will report to both the Finance and Performance Manager and the Global Operational Excellence Lead,...


  • Bologna, Emilia-Romagna, Italia DNV A tempo pieno

    Job SummaryWe are seeking a highly motivated and experienced individual to lead our operational excellence and change management activities in the Southern Europe, Middle East, Africa, and Latin America region.About the RoleAs part of the global operational excellence team, the Operational Excellence Manager will drive step-change improvements in operational...


  • Bologna, Italia Coloplast A tempo pieno

    **Location**: Bologna, IT **Job Family**: Supply & Logistics **Country/Region**: Italy Perché Coloplast La nostra forza nasce dal lavoro a stretto contatto con le persone che utilizzano i nostri prodotti, dall’attività di studio continuo ed analisi che permette di creare soluzioni che rispondono ai loro bisogni speciali. E’ questo che intendiamo con...


  • Bologna, Italia Coloplast A tempo pieno

    **Location**: Bologna, IT **Job Family**: Supply & Logistics **Country/Region**: Italy Perché Coloplast La nostra forza nasce dal lavoro a stretto contatto con le persone che utilizzano i nostri prodotti, dall’attività di studio continuo ed analisi che permette di creare soluzioni che rispondono ai loro bisogni speciali. E’ questo che intendiamo con...

  • Marketing Manager

    3 settimane fa


    Bologna, Emilia-Romagna, Italia ManpowerGroup A tempo pieno

    We are seeking a Marketing Manager to oversee our customer experience initiatives. The ideal candidate will have a strong background in marketing and customer satisfaction, with experience in developing and implementing marketing strategies to drive customer engagement and loyalty.Key Responsibilities:Develop and implement marketing strategies to drive...


  • Bologna, Emilia-Romagna, Italia Kuehne+Nagel A tempo pieno

    Customer Care Role in Sea LogisticsAs a customer care professional for sea logistics at Kuehne+Nagel, you will be responsible for providing top-notch support to customers, ensuring their satisfaction with our services and products. Your expertise will make a significant impact on our global operations.Your Key ResponsibilitiesCustomer care and satisfaction:...

  • Real Estate

    5 mesi fa


    Bologna, Italia Prologis A tempo pieno

    Prologis is the global leader in logistics real estate. We own, manage and develop high-quality properties in the world’s most vibrant centers of commerce, approximately 72 million square meters in 19 countries. Some of the world’s largest brands (e.g., Amazon, BMW, DHL, FedEx, Pepsi) turn to us because they know an efficient supply chain will make their...


  • Bologna, Emilia-Romagna, Italia Page Executive A tempo pieno

    About Our CompanyOur company is a respected Italian industrial manufacturing business, backed by a Private Equity fund.Job Description:We are seeking a skilled Managing Director to join our team. The ideal candidate will have a strong background in operational management, with experience in identifying and analyzing problematic situations in industrial and...


  • Bologna, Italia KPMG A tempo pieno

    **The chance to build a better future is right in front of you.** **_Do Work That Matters - Il tuo ruolo e le tue responsabilità_** Vuoi fare un lavoro che sia davvero significativo e di impatto? In KPMG avrai l’opportunità di aiutare i clienti, la società, le colleghe e i colleghi ad affrontare e risolvere le sfide più attuali e complesse. Entrando...

  • Sales Associate

    3 settimane fa


    Bologna, Emilia-Romagna, Italia Hermès A tempo pieno

    MAIN RESPONSABILITIESSupport customers providing all type of information, including aftersales product care suggestions;Develop and maintain a customer portfolio through a proper client discovery and a bespoke experience in order to foster loyalty and establish long-term relationships;Collect and update client data, in accordance with privacy policy and...


  • Bologna, Emilia-Romagna, Italia Iziwork A tempo pieno

    Descrizione posizioneSiamo alla ricerca di un talento per la nostra azienda cliente leader nella Customer Experience in Outsourcing. La posizione è dedicata all'assistenza clienti per soluzioni di pagamento e servizi, tra cui buoni pasto e welfare. Cosa cerchiamo- Minima abilità informatica - Esperienza pregressa in ambito customer care o contact center...


  • Bologna, Emilia-Romagna, Italia UPS A tempo pieno

    Job Description:This position delivers operational support respective to the supported group, such as data management, planning, package handling, shipping, auditing, inventory, customer service, and operations support.The ideal candidate will perform various tasks as requested and maintain an office-based environment.Working Hours:Part-time, 20 hours per...


  • BOLOGNA, Italia Buscojobs A tempo pieno

    Thales people architect solutions that are relied upon to deliver operational advantage at every decisive moment throughout the mission.Defence and armed forces customers rely on us to deliver the full range of defensive systems for land, sea, and air.From early warning to threat neutralisation, our platforms cover all levels from very short-range systems to...


  • BOLOGNA, Italia Buscojobs A tempo pieno

    Thales people architect solutions that are relied upon to deliver operational advantage at every decisive moment throughout the mission. Defence and armed forces customers rely on us to deliver the full range of defensive systems for land, sea, and air. From early warning to threat neutralisation, our platforms cover all levels from very short-range systems...


  • Bologna, Italia Kuehne+Nagel A tempo pieno

    Sea Logistics Customer Care SpecialistBologna, Bologna, Italy | Frachttransport und Kundenservice | Vollzeit | ITA2094373Do you have a passion for sea logistics and customer care? Imagine working for one of the world’s leading logistics companies, where your expertise can make a global impact. Your Role Sea customer care expert support customers by...


  • BOLOGNA, Italia Kuehne+Nagel A tempo pieno

    Sea Logistics Customer Care Specialist Bologna, Bologna, Italy | Frachttransport und Kundenservice | Vollzeit | ITA2094373 Do you have a passion for sea logistics and customer care?Imagine working for one of the world's leading logistics companies, where your expertise can make a global impact.Your Role Sea customer care expert support customers by providing...


  • Bologna, Emilia-Romagna, Italia iziwork A tempo pieno

    Iziwork è un'agenzia innovativa per il lavoro che semplifica la tua esperienza lavorativa. Candidati facilmente tramite la nostra piattaforma digitale e contatta il nostro servizio clienti per qualsiasi domanda.Descrizione posizioneStiamo cercando talenti per una nostra commessa con un leader nel settore della Customer Experience in Outsourcing. La...


  • Bologna, Italia Sherwin-Williams A tempo pieno

    **CORE RESPONSIBILITIES AND TASKS** **Sales Excellence Leadership** - Implement and champion defined global sales process which utilizes common selling language throughout the EMEAI GI businesses. - Responsible for the direction, development, and implementation of Sales Excellence initiatives across GI EMEAI. - Establish appropriate metrics to measure and...

  • Operational Leader

    3 settimane fa


    Bologna, Emilia-Romagna, Italia Amazon A tempo pieno

    Job Title: Operational LeaderJob Summary:As an up-and-coming leader in our Amazon Operations team, you will be prepared for your new role as a manager in our 8-week internal academy. After extensive onboarding, you'll take on your own team and ensure our customers receive their orders on time and in good quality.Key Responsibilities:- Leading and training a...


  • BOLOGNA, Italia Aemilia Hotel & Savhotel A tempo pieno

    Aemilia Hotel and Savhotel are two independent, 4-star hotels, that have been ranking in the top 2 spots on TripAdvisor, out of 110 hotels in Bologna, continuously for the past several years. This result makes us proud and reflects our strong effort to win our daily mission, which is to provide maximum satisfaction to all our guests.Our strong experience in...