Digital Customer Experience Coordinator

5 mesi fa

Vimercate, Italia Haier Europe A tempo pieno

Job Posting Title

Digital Customer Experience Coordinator

The challenge

An exciting opportunity has arisen to contribute to the development of the Service Team at Haier Europe. The Company is on a journey to achieve ambitious business growth and leadership objectives

in the region, and we need someone who is passionate, proactive, selfdriven and motivated to join a team of open-minded individuals. We are looking for an individual who demonstrates the core values of the Haier’s attitude: entrepreneurship and innovation, zero distance to consumers and IoT & Ecosystem thinking. A true change agent with an agile approach thriving for idea contamination and with a hyper collaborative approach that breaks silos and creates an open ecosystem.

What you will do

The Digital Customer Experience Coordinator will support the Digital CX and Content Manager in defining and improving the UX and the UI for our brand’s websites.

This position sits in the European Headquarters within the IoT and Brand Division in the Digital and CRM Team. As Digital Customer Experience Coordinator you will be responsible for analyzing and optimizing the end-to-end digital customer experience of the Haier Europe brand websites with a special focus on the ecommerce enabled ones. You will contribute to the continuous improvements of Haier Europe brand websites consistently with the brand strategy, taking into consideration the best practices of the online execution, what needs to be improved in the online user experience, the needs and the peculiarity of the single markets and technological constraints of the platform.

What you will do- You will coordinate digital agencies ensuring that UI design is seamlessly integrated with the brands’ vision and guidelines and the overall user experience will be satisfying, user-friendly, enjoyable and conversion oriented, prioritizing a "mobile-first" approach.- You will be responsible of developing and implementing strategies to improve conversion rate according to the stage of the customer’s lifecycle and you will oversee managing a CRO table coordinating cross-functional teams, external suppliers, and internal stakeholders to increase conversion rate, enhance the customer journey and to ensure successful execution of projects.- Leveraging on data, heatmaps, user research, A/B, and multivariate testing you will understand customer behavior, preferences and pain points and you will translate findings into actionable improvements for the customer experience.- You will be responsible for establishing and monitoring key performance indicators, analyzing results to measure the effectiveness of UX/UI changes and the impact on the conversion rate to iterate on strategies for continuous improvement.- You will oversee the project management developing and managing project timelines, budgets, and deliverables to ensure successful execution of projects. You will work closely with relevant teams to align customer experience with the overall business objectives.- You will be also in charge of creating decks and reports about the project and the main insight and you will be responsible of sharing the knowledge with the key stakeholders of the project in the company to have them informed about the activities centrally planned and to provide insights for continuous improvement fostering a collaborative culture focused on customer satisfaction.- You will manage the end-to-end process and you will be accountable for managing autonomously your daily workload in a highly dynamic and agile work environment.- You will synchronize with SEO strategy to get advantages from the organic traffic and increase conversion rate also from organic search, identifying growth opportunities, suggesting improvements, and implementing corrective actions if needed.

What you need to succeed

Must Have:
- Deep knowledge in digital marketing, strong understanding of digital platforms and technologies, awareness of the constraints and opportunities of working with a highly customized CMS. He/she has a deep understanding of editorial logic, efficiently managing content and facilitating effective publication. Utilizes CMS modularity for targeted user experience customization and brings experience in defining workflows for optimal content management;- Proven experience in managing UI and UX projects having dealt with it personally or having coordinated agencies or teams of professionals; proficiency in fundamental web design principles and user-centered design, capable of creating visually appealing, responsive interfaces that prioritize usability. Experience in wireframing, prototyping, and adhering to accessibility standards. Adept at conversion-oriented design, strategically optimizing user flows and elements to enhance conversion rates and consistently staying updated on industry trends;- Previous experience in managing multi-lingual and multi-country projects and awareness of the need behind cultural differences and can properly u

  • Digital Services and Innovation Coordinator

    4 mesi fa

    Vimercate, Italia Haier Europe A tempo pieno

    Job Posting Title Digital Services and innovation Coordinator The challenge An exciting opportunity has arisen to contribute to the development of the Digital Marketing Team at Haier Europe. The Company is on a journey to achieve ambitious business growth and leadership objectives in the region, and we need someone who is passionate, proactive,...

  • Customer Journey Manager

    4 mesi fa

    Vimercate, Italia Haier Europe A tempo pieno

    Job Posting Title Customer Journey Manager The challenge An exciting opportunity has arisen to contribute to the development of the Consumable Product Line at Haier Europe. The Company is on a journey to achieve ambitious business growth and leadership objectives in the region, and we need someone who is passionate, proactive, self-driven and motivated to...

  • Digital F&b

    3 mesi fa

    Vimercate, Italia Ecolab A tempo pieno

    Build on your ability to learn, your curiosity and team player skills, and grow into _digital_. Join a team that provides digital solutions to food & beverage processors, to advance their food safety, process efficiency and sustainability. The Ecolab Food & Beverage division provides expertise and a comprehensive set of solutions that help increase food...

  • Sales Assistant

    5 giorni fa

    Vimercate, Lombardia, Italia OVS SpA A tempo pieno

    Descrizione del ruoloLa nostra rete di vendita è il cuore pulsante del nostro business. Con un network di oltre 2000 negozi nel mondo e una presenza capillare in Italia, siamo vicini ai nostri clienti e li ispiriamo nei loro acquisti. Da noi trovano accoglienza, cortesia e passione.Le tue responsabilitàGestire il cliente, fornendo un'esperienza di acquisto...

  • Customer Service Inbound

    1 mese fa

    Vimercate, Italia Webhelp A tempo pieno

    Vuoi entrare a far parte di un’azienda globale, vivace e in crescita, dove potrai svilupparti e migliorare professionalmente? **Non perdere tempo! Cerchiamo proprio te!** Questo ruolo è l'opportunità perfetta se stai considerando un’esperienza nell’ **Assistenza Clienti,** **Servizio Pre e Post-Vendita** - per conto di un’azienda leader Italiana...

  • Sales Assistant

    5 giorni fa

    Vimercate, Lombardia, Italia OVS SpA A tempo pieno

    Descrizione del ruoloLa nostra rete di vendita è il cuore pulsante del nostro business. Con un network di oltre 2000 negozi nel mondo e una presenza capillare in Italia, siamo vicini ai nostri clienti e li ispiriamo nei loro acquisti. Da noi trovano accoglienza, cortesia e passione.Il nostro team di Sales Assistant è responsabile di gestire il cliente,...

  • Digital Marketing Analyst Intern

    1 mese fa

    Vimercate, Italia Ecolab A tempo pieno

    JOB DESCRIPTION Are you ready to make an impact and work for a company that makes the world cleaner, safer, and healthier looking through digital lens? Ecolab is seeking brilliant final year students and recent graduates for the DIGITAL CAMPUS 2024 , offering internship opportunities in our divisions and functions to support a new digital approach and...

  • Digital Marketing Analyst Intern

    4 mesi fa

    Vimercate, Italia Ecolab A tempo pieno

    JOB DESCRIPTION Are you ready to make an impact and work for a company that makes the world cleaner, safer, and healthier looking through digital lens? Ecolab is seeking brilliant final year students and recent graduates for the DIGITAL CAMPUS 2024 , offering internship opportunities in our divisions and functions to support a new digital approach and...

  • Customer Service

    3 mesi fa

    Vimercate, Italia Webhelp A tempo pieno

    Vuoi entrare a far parte di un’ azienda globale, vivace e in crescita, dove potrai svilupparti e migliorare professionalmente? Non perdere tempo! Cerchiamo proprio te! Questo ruolo è l'opportunità perfetta se stai considerando un’esperienza nell’ **Assistenza Clienti,** **Servizio Post-Vendita** - per conto di una Compagnia Aerea low cost leader in...

  • Customer Service Per Compagnia Aerea

    3 mesi fa

    Vimercate, Italia Webhelp A tempo pieno

    **Customer Service/Support** **Location** - Vimercate, Italy*** Job Title: Customer Service per Compagnia Aerea **Job Description**: Vuoi entrare a far parte di un’ azienda globale, vivace e in crescita, dove potrai svilupparti e migliorare professionalmente? Non perdere tempo! Cerchiamo proprio te! Questo ruolo è l'opportunità perfetta se stai...

  • SAP Digital Supply Chain Solution Architect

    3 mesi fa

    Vimercate, Italia SAP A tempo pieno

    **We help the world run better** **PURPOSE AND OBJECTIVES** We are looking for a SAP Digital Supply Chain Solution Architect, to address requirements and deliver solutions for customers of multiple industries, in Italy. SAP Solution Architects are familiar with the Digital Economy / Transformation and the top technology trends, enabling it where IT...

  • Customer Success Manager

    7 giorni fa

    Vimercate, Lombardia, Italia SAP A tempo pieno

    About the RoleWe are seeking a highly skilled and motivated individual to join our Customer Success team as a Customer Success Manager. In this role, you will be responsible for driving customer satisfaction, retention, and growth through strategic account planning, relationship building, and solution delivery.Key ResponsibilitiesDevelop and execute customer...

  • Customer Success Professional

    3 settimane fa

    Vimercate, Lombardia, Italia SAP SE A tempo pieno

    About the RoleWe are seeking a highly motivated and experienced Customer Success Manager to join our team at SAP SE. As a key member of our Customer Success organization, you will play a critical role in driving customer satisfaction and loyalty.Key ResponsibilitiesDevelop and execute customer success plans to ensure customer satisfaction and retention.Build...

  • Customer Success Manager

    3 settimane fa

    Vimercate, Lombardia, Italia SAP A tempo pieno

    About the RoleThe Customer Success Manager is a critical customer-facing function within our dynamic Customer Success board area. As a part of this team, you will be responsible for guiding customers through their business journey with our solutions, increasing customer satisfaction, retention, renewals, references, and upsells for Cloud products within...

  • Customer Success Manager

    2 giorni fa

    Vimercate, Lombardia, Italia SAP A tempo pieno

    About the RoleWe are seeking a highly skilled and motivated Customer Success Manager to join our team at SAP. As a Customer Success Manager, you will be responsible for driving customer satisfaction, retention, and growth through strategic account planning, relationship building, and solution implementation.Key ResponsibilitiesDevelop and execute customer...

  • Customer Service Inbound

    3 mesi fa

    Vimercate, Italia Webhelp A tempo pieno

    Vuoi entrare a far parte di un’azienda globale, vivace e in crescita, dove potrai svilupparti e migliorare professionalmente? **Non perdere tempo! Cerchiamo proprio te!** Questo ruolo è l'opportunità perfetta se stai considerando un’esperienza nell’**Assistenza Clienti,** **Servizio Pre e Post-Vendita** - per conto di un’azienda leader mondiale...

  • Customer Service Inbound

    4 mesi fa

    Vimercate, Italia Webhelp A tempo pieno

    **Customer Service/Support** **Location** - Vimercate, Italy*** Job Title: Customer Service Inbound - CATEGORIE PROTETTE **Job Description**: Vuoi entrare a far parte di un’ azienda globale, vivace e in crescita, dove potrai svilupparti e migliorare professionalmente? Non perdere tempo! Cerchiamo proprio te! **Questo ruolo è l'opportunità perfetta...

  • Haier Brand Coordinator

    3 mesi fa

    Vimercate, Italia Haier Europe A tempo pieno

    Job Posting Title Haier Brand Coordinator (Temporary) The challenge An exciting opportunity has arisen to contribute to the development of the Brand Team at Haier Europe. The Company is on a journey to achieve ambitious business growth and leadership objectives in the region, and we need someone who is passionate, proactive, selfdriven and motivated to...

  • Customer Service Representative Madrelingua Francese

    3 mesi fa

    Vimercate, Italia Webhelp A tempo pieno

    **Customer Service/Support** **Location** - Vimercate, Italy*** Job Title: Customer Service Representative _ Madrelingua Francese **Job Description**: **DESCRIZIONE**: Vuoi entrare a far parte di un’ azienda globale, vivace e in crescita, dove potrai svilupparti e migliorare professionalmente? Non perdere tempo! Cerchiamo proprio te! Questo ruolo è...

  • Customer Success Manager

    3 settimane fa

    Vimercate, Lombardia, Italia Sap A tempo pieno

    About the RoleSAP is seeking a highly motivated and experienced Customer Success Manager to join our team. As a key member of our customer success organization, you will be responsible for driving business growth and customer satisfaction through strategic account management, solution implementation, and ongoing support.Key ResponsibilitiesDevelop and...