![Haier Europe](https://media.trabajo.org/img/noimg.jpg)
Customer Journey Manager
3 settimane fa
Job Posting Title
Customer Journey Manager
The challenge
An exciting opportunity has arisen to contribute to the development of the Consumable Product Line at Haier Europe. The Company is on a journey to achieve ambitious business growth and leadership objectives in the region, and we need someone who is passionate, proactive, self-driven and motivated to join a team of open-minded individuals. We are looking for an individual who demonstrates the core values of the Haier’s attitude: entrepreneurship and innovation, zero distance to consumers and IoT & Ecosystem thinking. A true change agent with an agile approach thriving for idea contamination and with a hyper-collaborative approach that breaks silos and creates an open ecosystem.
What you will do
Main Activities
- Stay up-to-date with new web technologies, digital marketing trends and customer insights within and outside the industry to assess opportunities, best practices and building related internal reporting
- Map customer experience journeys with an omni-channel approach to identify journey bottlenecks, pain points and produce related documentation outcomes
- Define re-design principles and build design proposals on customer experience journeys across several online and offline touchpoints
- Leverage on customer transactional & emotional data, across specific customer experience journeys, to build re-design proposal based on insights
- Lead the requirements gathering process and recurrent planning/review sessions with the internal stakeholders as well as with the external providers
- Facilitate the requirements gathering process, schedule and lead recurrent planning and review sessions with the internal stakeholders as well as with the external providers
- Lead CJ projects, according to specific budget results in terms of revenues & investment
- Develop customer data tracking tools (e.g. surveys, market research briefs,) to capture insights on customer behaviors and satisfaction
- Analyze customer transactional & emotional data, across specific customer experience journeys, and build re-design proposal based on insights
- Support and sponsor the overall company transformation towards a consumer-centric approach
- Support the evolution of the strategy for the Consumable & Added-Value Services Business, providing valuable input for omni-channel campaigns and acting as consumer-centric ambassador
- Perform benchmarking activities within and outside the industry to identify best practices
What you need to succeed
**Requirements**:
- Degree in International Business Management or Marketing
- +8 years of experience in Omni-channel Customer Journey MGMT, Digital Marketing or Marketing Analytics
- Fluent English and Italian
- Motivation, Self-driven approach & Positive attitude as key skills to success in this role
- UX design and MGMT tools knowledge
- Customer-oriented mind-set
- Data-Driven decision making
- Innovation Approach
- Change Management
Haier Europe is an Equal Opportunity Employer. Employment decisions are made without regard to race, color, religion, national or ethnic origin, sex, sexual orientation, gender identity or expression, age, disability, or other characteristics protected by law.
-
Customer Success Manager
4 giorni fa
Vimercate, Lombardia, Italia SAP A tempo pienoWe help the world run betterAt SAP, we enable you to bring out your best. Our company culture is focused on collaboration and a shared passion to help the world run better. How? We focus every day on building the foundation for tomorrow and creating a workplace that embraces differences, values flexibility, and is aligned to our purpose-driven and...
-
Customer Success Manager
2 giorni fa
Vimercate, Italia Sap Se A tempo pienoCustomer Success Manager - permanent role - powered by SAP Academy - Italy At SAP, we enable you to bring out your best. Our company culture is focused on collaboration and a shared passion to help the world run better. How? We focus every day on building the foundation for tomorrow and creating a workplace that embraces differences, values flexibility, and...
-
Customer Success Manager
2 giorni fa
Vimercate, Italia SAP A tempo pienoWe help the world run better At SAP, we enable you to bring out your best. Our company culture is focused on collaboration and a shared passion to help the world run better. How? We focus every day on building the foundation for tomorrow and creating a workplace that embraces differences, values flexibility, and is aligned to our purpose-driven and...
-
Customer Success Manager
2 giorni fa
Vimercate, Italia Sap A tempo pienoWe help the world run better At SAP, we enable you to bring out your best. Our company culture is focused on collaboration and a shared passion to help the world run better. How? We focus every day on building the foundation for tomorrow and creating a workplace that embraces differences, values flexibility, and is aligned to our purpose-driven and...
-
Digital Customer Experience Coordinator
2 mesi fa
Vimercate, Italia Haier Europe A tempo pienoJob Posting Title Digital Customer Experience Coordinator The challenge An exciting opportunity has arisen to contribute to the development of the Service Team at Haier Europe. The Company is on a journey to achieve ambitious business growth and leadership objectives in the region, and we need someone who is passionate, proactive, selfdriven and...
-
Customer Success Manager
6 giorni fa
Vimercate, Italia SAP A tempo pienoWe help the world run better At SAP, we enable you to bring out your best. Our company culture is focused on collaboration and a shared passion to help the world run better. How? We focus every day on building the foundation for tomorrow and creating a workplace that embraces differences, values flexibility, and is aligned to our purpose-driven and...
-
Customer Success Manager
5 giorni fa
Vimercate, Italia SAP A tempo pienoWe help the world run better At SAP, we enable you to bring out your best. Our company culture is focused on collaboration and a shared passion to help the world run better. How? We focus every day on building the foundation for tomorrow and creating a workplace that embraces differences, values flexibility, and is aligned to our purpose-driven and...
-
Customer Success Manager
2 giorni fa
Vimercate, Italia Sap A tempo pienoWe help the world run better At SAP, we enable you to bring out your best.Our company culture is focused on collaboration and a shared passion to help the world run better.How?We focus every day on building the foundation for tomorrow and creating a workplace that embraces differences, values flexibility, and is aligned to our purpose-driven and...
-
Customer Success Manager
4 giorni fa
Vimercate, Italia SAP A tempo pienoWe help the world run better At SAP, we enable you to bring out your best. Our company culture is focused on collaboration and a shared passion to help the world run better. How? We focus every day on building the foundation for tomorrow and creating a workplace that embraces differences, values flexibility, and is aligned to our purpose-driven and...
-
Key Account Manager Built-in
3 settimane fa
Vimercate, Italia Haier Europe A tempo pienoJob Posting Title Key Account Manager Built-In The challenge An exciting opportunity has arisen to contribute to the Sales Built-In Team at Haier Europe. The Company is part of Haier Smart Home, the number one group globally in home appliances and among the Fortune Global 500 Companies. Haier Europe is on a journey to achieve ambitious business growth and...
-
Junior Customer Project Manager
3 mesi fa
Vimercate, Italia NOKIA A tempo pieno**Come create the technology that helps the world act together** Nokia is committed to innovation and technology leadership across mobile, fixed and cloud networks. Your career here will have a positive impact on people’s lives and will help us build the capabilities needed for a more productive, sustainable, and inclusive world. We challenge ourselves...
-
Commercial Customer Officer
3 settimane fa
Vimercate, Italia DNV A tempo pienoLocal Unit & Position Description: We are looking for a new colleague to join our **DNV Business Assurance** team in Italy as a ** Commercial Customer Officer.** The main goal of the role is to be responsible for achieving personal sales target related to commercial customer segment through cross selling andthe engagement of new commercial...
-
Field Account Manager
4 settimane fa
Vimercate, Italia Haier Europe A tempo pienoJob Posting Title Field Account Manager The challenge An exciting opportunity has arisen to contribute to Haier Europe. The Company is on a journey to achieve ambitious business growth and leadership objectives in the region, and we need someone who is passionate, proactive, self-driven and motivated to join a team of open-minded individuals. We are...
-
Key Account Manager Built-in
2 settimane fa
Vimercate, Lombardia, Italia Haier Europe A tempo pienoJob Posting TitleKey Account Manager Built-InThe challengeAn exciting opportunity has arisen to contribute to the Sales Built-In Team at Haier Europe. The Company is part of Haier Smart Home, the number one group globally in home appliances and among the Fortune Global 500 Companies. Haier Europe is on a journey to achieve ambitious business growth and...
-
Direct to Consumer
4 settimane fa
Vimercate, Italia Haier Europe A tempo pienoJob Posting Title Direct to Consumer & E-commerce Manager The challenge An exciting opportunity has arisen to contribute to the Direct to Consumer & Online Sales team at Haier Europe. The Company is part of Haier Smart Home, the number one group globally in home appliances and among the Fortune Global 500 Companies. Haier Europe is on a journey to achieve...
-
Direct to Consumer
4 settimane fa
Vimercate, Italia Haier Europe A tempo pienoJob Posting Title Direct to Consumer & E-commerce Manager The challenge An exciting opportunity has arisen to contribute to the Direct to Consumer & Online Sales team at Haier Europe. The Company is part of Haier Smart Home, the number one group globally in home appliances and among the Fortune Global 500 Companies. Haier Europe is on a journey to achieve...
-
Commercial Customer Officer
2 settimane fa
Vimercate, Lombardia, Italia DNV A tempo pienoLocal Unit & Position Description:We are looking for a new colleague to join our DNV Business Assurance team in Italy as a Commercial Customer Officer.The main goal of the role is to be responsible for achieving personal sales target related to commercial customer segment through cross selling andthe engagement of new commercial customers.Main tasks will...
-
Regional Account Manager
3 settimane fa
Vimercate, Italia Haier Europe A tempo pienoJob Posting Title Regional Account Manager The challenge An exciting opportunity has arisen to contribute to the Sales Team at Haier Europe. The Company is part of Haier Smart Home, the number one group globally in home appliances and among the Fortune Global 500 Companies. Haier Europe is on a journey to achieve ambitious business growth and leadership...
-
Site Manager
3 settimane fa
Vimercate, Italia EcoLab A tempo pienoAs the industry leader in water technology, we’re growing and need talented people like you to help us continue to protect the world’s most vital resource, water. Our impactful program, Ecolab Water for Climate, is designed to turn climate commitments into local actions across our customers’ enterprise and advance sustainable business growth. Nalco...
-
Key Account Manager
2 settimane fa
Vimercate, Lombardia, Italia Haier Europe A tempo pienoJob Posting TitleKey Account ManagerThe challengeAn exciting opportunity has arisen to contribute to the Sales team at Haier Europe. The Company is on a journey to achieve ambitious business growth and leadership objectives in the region, and we need someone who is passionate, proactive, self-driven and motivated to join a team of open-minded individuals.We...