Customer Experience Customer Success Specialist

2 giorni fa

Vimercate, Italia Cisco Systems A tempo pieno

**Who we are**:
The Customer Success Specialist (CSS) role is a critical, strategic advisor and technical expert that engages with customers to accelerate their adoption of Cisco products & solutions that transform their business and drive business outcomes. The role resides within the Cisco Customer Experience (CX) organization.

**What You’ll Do**:
This highly technical role supports customers with adoption challenges across the security architecture, specifically with the following Solution Domains:

- Integrated Security Operations
- Cloud & Network Security
- Zero Trust Network Access

Experience with integrating Cisco’s security products is essential.

**Key Responsibilities**:

- ** Customer Engagement**: Conduct targeted consultative sessions and interactive technical presentations to increase product awareness, share standard processes, and drive software adoption and business value.
- ** Risk Management**: Identify and mitigate renewal risks, including those associated with low technical adoption, to ensure successful product integration and consistently meet customer expectations.
- ** Collaboration**: Work closely with Account teams, Customer Success, and Partners to enhance customer adoption, address product concerns, and drive growth.
- ** Product Feedback** **and Advocacy**: Provide feedback to Engineering and Product Management Teams for product improvements, promote the CX offer strategy, and highlight feature opportunities.
- ** Strategic Advice and Adoption Journey**: Guide customers on deployment decisions and long-term business outcomes, develop onboarding and adoption journeys, lead architectural initiatives, and address product challenges.

**Who You Are**:

- ** Technical Expert**: Possesses deep technical knowledge with a focus on connecting Cisco solutions to customer use cases, continuously learning new technologies and standard processes.
- ** Customer-Centric Attitude**: Proactively understands customer needs and drives decisions to enhance customer value and satisfaction.
- ** Cross-Team Collaborator**: Works seamlessly across internal and external teams to encourage technical implementation decisions, operating effectively in both remote and face-to-face environments.
- ** Business Acumen**: Understands high-level business landscapes, strategic priorities, and the competitive marketplace to align technical solutions with business goals.
- ** Results Oriented**: Demonstrates proven execution ability with relevant technologies, driving successful customer outcomes.
- ** Effective Communicator**: Delivers complex information clearly and convincingly to diverse audiences, with the ability to engage both technical architects and C-level executives, ensuring understanding and alignment.

**Minimum Required Experience**:

- 7+ years of experience in technical consulting or direct customer interfacing/engagement role with a deep understanding of industry standard processes related to the security domain
- Expert-level technical knowledge a must for:

- Zero Trust Network Access
- Secure Firewall and Cloud Security
- SecOps
- Minimum two of the following Cisco Security Suites:

- Breach Protection Suite or
- User Protection Suite
- Cloud Protection Suite
- Fluently bilingual (Speaking and Writing) in Italian and English.
- Delivered consultative sessions, interactive technical presentations, and collaborating on quarterly business reviews (QBRs).
- Conducted product and solution demos to drive product adoption with a solid understanding of software licensing models and running competitive SWOT analyses.

**Desired Qualifications**:

- Expert-level knowledge of integrating across multiple architectures.
- Demonstrated success with complex technologies and conducting high-risk architecture reviews.
- Provided strategic advice on deployment decisions, led architectural initiatives, incorporating standard processes and validated designs from across Cisco to ensure successful implementation and adoption with customers.
- Expert understanding and experience with public cloud providers such as AWS, Azure, and GCP, as well as knowledge of virtualization technologies.
- Expertise in automation, including demonstrating APIs and programmability to orchestrate workflows and integrate with existing ecosystems (e.g., ITSM, Open Source).
- Suggested Certifications: DevNet, CCNA, CCNP, or CCDP required; CCIE, CISM, CISSP or equivalent strongly preferred.
- Suggested Cisco Success Management certifications: Cisco Certified Success Specialist.
- BS in Engineering, Computer Science; Masters or equivalent experience preferred.

**Why Cisco?**

WeAreCisco. We are all unique, but collectively we bring our talents to work as a team, to develop innovative technology and power a more inclusive, digital future for everyone. How do we do it? Well, for starters - with people like you

Nearly every internet connection around the world touches Cisco. We’re the Internet’s optimists. Our technology makes sure the d

  • Customer Experience Manager, Italy

    2 settimane fa

    Vimercate, Italia Adh Personal Thüringen A tempo pieno

    Travel required up to 10% What You'll Do As a Customer Experience Manager, you will play a crucial role in driving the successful adoption and utilization of Cisco technologies and services within our customer organizations leading to value realization and growth. You're the primary CX point-of-contact for customers taking end-to-end ownership. You will...

  • Customer Experience Manager, Italy

    2 settimane fa

    Vimercate, Italia Adh Personal Thüringen A tempo pieno

    Travel required up to 10%What You'll Do As a Customer Experience Manager, you will play a crucial role in driving the successful adoption and utilization of Cisco technologies and services within our customer organizations leading to value realization and growth. You're the primary CX point-of-contact for customers taking end-to-end ownership.You will...

  • Customer Experience Manager, Italy

    1 settimana fa

    Vimercate, Italia Adh Personal Thüringen A tempo pieno

    Travel required up to 10%What You'll DoAs a Customer Experience Manager, you will play a crucial role in driving the successful adoption and utilization of Cisco technologies and services within our customer organizations leading to value realization and growth.You're the primary CX point-of-contact for customers taking end-to-end ownership.You will...

  • Customer Experience Manager, Italy

    2 mesi fa

    Vimercate, Italia Cisco Systems A tempo pieno

    **Travel required up to 10%**: **What You'll Do** As a Customer Experience Manager, you will play a crucial role in driving the successful adoption and utilization of Cisco technologies and services within our customer organizations leading to value realization and growth. You're the primary CX point-of-contact for customers taking end-to-end ownership. You...

  • Digital Customer Experience Coordinator

    8 mesi fa

    Vimercate, Italia Haier Europe A tempo pieno

    Job Posting Title Digital Customer Experience Coordinator The challenge An exciting opportunity has arisen to contribute to the development of the Service Team at Haier Europe. The Company is on a journey to achieve ambitious business growth and leadership objectives in the region, and we need someone who is passionate, proactive, selfdriven and...

  • Customer Experience Manager, Italy

    1 mese fa

    Vimercate, Italia Cisco Systems, Inc. A tempo pieno

    As a Customer Experience Manager, you will play a crucial role in driving the successful adoption and utilization of Cisco technologies and services within our customer organizations leading to value realization and growth.You're the primary CX point-of-contact for customers taking end-to-end ownership. You will understand their Business and Technical...

  • Customer Experience Manager, Italy

    2 mesi fa

    Vimercate, Italia Cisco Systems, Inc. A tempo pieno

    As a Customer Experience Manager, you will play a crucial role in driving the successful adoption and utilization of Cisco technologies and services within our customer organizations leading to value realization and growth. You're the primary CX point-of-contact for customers taking end-to-end ownership. You will understand their Business and Technical...

  • Customer Success Manager

    6 mesi fa

    Vimercate, Italia SAP A tempo pieno

    We help the world run better At SAP, we enable you to bring out your best. Our company culture is focused on collaboration and a shared passion to help the world run better. How? We focus every day on building the foundation for tomorrow and creating a workplace that embraces differences, values flexibility, and is aligned to our purpose-driven and...

  • Customer Journey Manager

    7 mesi fa

    Vimercate, Italia Haier Europe A tempo pieno

    Job Posting Title Customer Journey Manager The challenge An exciting opportunity has arisen to contribute to the development of the Consumable Product Line at Haier Europe. The Company is on a journey to achieve ambitious business growth and leadership objectives in the region, and we need someone who is passionate, proactive, self-driven and motivated to...

  • Customer Quality Engineering Leader

    1 mese fa

    Vimercate, Italia Cisco Systems A tempo pieno

    Who We Are The Silicon Operations team's vision is to enable a world class Silicon Supply Chain Operations team to service Silicon component needs of Cisco's core businesses as well as the emerging components business. We are an exciting team that works in a fast-paced, start-up type environment with a mission to scale Cisco's Silicon-One business. Who...

  • Customer Quality Engineering Leader

    2 mesi fa

    Vimercate, Italia Cisco Systems A tempo pieno

    **Who We Are** The Silicon Operations team’s vision is to enable a world class Silicon Supply Chain Operations team to service Silicon component needs of Cisco’s core businesses as well as the emerging components business. We are an exciting team that works in a fast-paced, start-up type environment with a mission to scale Cisco's Silicon-One...

  • Customer Quality Engineering Leader

    1 mese fa

    Vimercate, Italia Cisco Systems A tempo pieno

    Who We AreThe Silicon Operations team's vision is to enable a world class Silicon Supply Chain Operations team to service Silicon component needs of Cisco's core businesses as well as the emerging components business. We are an exciting team that works in a fast-paced, start-up type environment with a mission to scale Cisco's Silicon-One business.Who You'll...

  • Customer Service Inbound

    4 mesi fa

    Vimercate, Italia Webhelp A tempo pieno

    Vuoi entrare a far parte di un’azienda globale, vivace e in crescita, dove potrai svilupparti e migliorare professionalmente? **Non perdere tempo! Cerchiamo proprio te!** Questo ruolo è l'opportunità perfetta se stai considerando un’esperienza nell’ **Assistenza Clienti,** **Servizio Pre e Post-Vendita** - per conto di un’azienda leader Italiana...

  • Customer Service Per Compagnia Aerea

    6 mesi fa

    Vimercate, Italia Webhelp A tempo pieno

    **Customer Service/Support** **Location** - Vimercate, Italy*** Job Title: Customer Service per Compagnia Aerea **Job Description**: Vuoi entrare a far parte di un’ azienda globale, vivace e in crescita, dove potrai svilupparti e migliorare professionalmente? Non perdere tempo! Cerchiamo proprio te! Questo ruolo è l'opportunità perfetta se stai...

  • Customer Service Inbound

    6 giorni fa

    Vimercate, Italia Webhelp A tempo pieno

    Vuoi entrare a far parte di un'azienda globale, vivace e in crescita, dove potrai svilupparti e migliorare professionalmente?**Non perdere tempo! Cerchiamo proprio te!**Questo ruolo è l'opportunità perfetta se stai considerando un'esperienza nell' **Assistenza Clienti,** **Servizio Pre e Post-Vendita** - per conto di un'azienda leader Italiana nella...

  • Customer Service

    6 mesi fa

    Vimercate, Italia Webhelp A tempo pieno

    Vuoi entrare a far parte di un’ azienda globale, vivace e in crescita, dove potrai svilupparti e migliorare professionalmente? Non perdere tempo! Cerchiamo proprio te! Questo ruolo è l'opportunità perfetta se stai considerando un’esperienza nell’ **Assistenza Clienti,** **Servizio Post-Vendita** - per conto di una Compagnia Aerea low cost leader in...

  • Customer Quality Engineering Leader

    2 mesi fa

    Vimercate, Italia Cisco Systems, Inc. A tempo pieno

    The Silicon Operations team's vision is to enable a world class Silicon Supply Chain Operations team to service Silicon component needs of Cisco's core businesses as well as the emerging components business.We are an exciting team that works in a fast-paced, start-up type environment with a mission to scale Cisco's Silicon-One business.Who You'll Work...

  • Customer Quality Engineering Leader

    2 mesi fa

    Vimercate, Italia Cisco Systems, Inc. A tempo pieno

    The Silicon Operations team's vision is to enable a world class Silicon Supply Chain Operations team to service Silicon component needs of Cisco's core businesses as well as the emerging components business. We are an exciting team that works in a fast-paced, start-up type environment with a mission to scale Cisco's Silicon-One business.Who You'll Work With...

  • Customer Quality Engineering Leader

    1 mese fa

    Vimercate, Italia Cisco Systems, Inc. A tempo pieno

    The Silicon Operations team's vision is to enable a world-class Silicon Supply Chain Operations team to service Silicon component needs of Cisco's core businesses as well as the emerging components business. We are an exciting team that works in a fast-paced, start-up type environment with a mission to scale Cisco's Silicon-One business.Who You'll Work With...

  • Technical Customer Service Specialist

    1 mese fa

    Vimercate, Italia Adecco Italia S.P.A. A tempo pieno

    Per importante e strutturata realtà multinazionale sita nei pressi di Vimercate (MB) ricerchiamo una figura di Technical Customer Service Specialist .All'interno della struttura, la figura ha il compito di gestire tutte le necessità dei clienti relative all'esecuzione degli ordini di acquisto, al fine di instaurare rapporti di fiducia e duraturi con la...