Customer Experience Manager, Italy
2 settimane fa
Travel required up to 10% What You'll Do As a Customer Experience Manager, you will play a crucial role in driving the successful adoption and utilization of Cisco technologies and services within our customer organizations leading to value realization and growth. You're the primary CX point-of-contact for customers taking end-to-end ownership. You will understand their Business and Technical objectives and develop strategies that will enable them. You will be responsible for ensuring we deliver customer aligned outcomes. You will engage with both executives and technical partners within the customer. Drive adoption of software and services, leading to successful renewals and growth by mitigating renewal risks and increasing customer retention rates. Develop and maintain strong executive and technical relationships with customers, understanding their business challenges and objectives. Advocate for customers within Cisco, ensuring their needs are met, and they receive a high-quality customer experience. Own financials, including services revenue and margin, and make strategic financial decisions. Build and implement Technical Adoption Plans and E2E Customer plans in partnership with CSS, aligning with customer goals to improve technology investments and promote full use of our technologies. Who You'll Work With In this role, you'll partner with Customer Technical and Operational Leaders and Executives, orchestrating CX resources across Delivery, Expert Care, Technical Support, Customer Success, Renewals, and our Partners to drive value realization. You will collaborate with Sales, Renewals, the Solution Development Architect team, and Deal Acceleration teams to assist in driving ARR and services growth. Who You Are You are a strategic problem solver with a strong background in customer success and technology adoption. You possess excellent communication and relationship-building skills, enabling you to develop and cultivate partnerships with our customers. You're adept at handling financials, and making strategic investment decisions. With expertise in driving software and service adoption, mitigating renewal risks, and improving customer dedication. You have a deep understanding of Cisco, our technology, and the industry landscape, while acting as a Technology Advocate. Minimum qualifications: Knowledge of SP technology. Italian language fluency. 3 years of delivery experience and a solid understanding of software lifecycle practices. Experience in developing and cultivating strong relationships with executive level customers. Experience leading diverse, cross-functional virtual teams in a collaborative, matrixed organization. Experience with recurring revenue concepts, margin and attrition. Why Cisco? We Are Cisco. We are all unique, but collectively we bring our talents to work as a team, to develop innovative technology and power a more inclusive, digital future for everyone. Together we're committed to learning, listening, caring for our communities, whilst supporting the most vulnerable with a collective effort to make this world a better place either with technology, or through our actions. J-18808-Ljbffr
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Customer Experience Manager, Italy
2 settimane fa
Vimercate, Italia Adh Personal Thüringen A tempo pienoTravel required up to 10%What You'll Do As a Customer Experience Manager, you will play a crucial role in driving the successful adoption and utilization of Cisco technologies and services within our customer organizations leading to value realization and growth. You're the primary CX point-of-contact for customers taking end-to-end ownership.You will...
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Customer Experience Manager, Italy
2 mesi fa
Vimercate, Italia Cisco Systems A tempo pieno**Travel required up to 10%**: **What You'll Do** As a Customer Experience Manager, you will play a crucial role in driving the successful adoption and utilization of Cisco technologies and services within our customer organizations leading to value realization and growth. You're the primary CX point-of-contact for customers taking end-to-end ownership. You...
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Customer Experience Manager, Italy
1 settimana fa
Vimercate, Italia Adh Personal Thüringen A tempo pienoTravel required up to 10%What You'll DoAs a Customer Experience Manager, you will play a crucial role in driving the successful adoption and utilization of Cisco technologies and services within our customer organizations leading to value realization and growth.You're the primary CX point-of-contact for customers taking end-to-end ownership.You will...
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Customer Experience Manager, Italy
1 mese fa
Vimercate, Italia Cisco Systems, Inc. A tempo pienoAs a Customer Experience Manager, you will play a crucial role in driving the successful adoption and utilization of Cisco technologies and services within our customer organizations leading to value realization and growth.You're the primary CX point-of-contact for customers taking end-to-end ownership. You will understand their Business and Technical...
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Customer Experience Manager, Italy
2 mesi fa
Vimercate, Italia Cisco Systems, Inc. A tempo pienoAs a Customer Experience Manager, you will play a crucial role in driving the successful adoption and utilization of Cisco technologies and services within our customer organizations leading to value realization and growth. You're the primary CX point-of-contact for customers taking end-to-end ownership. You will understand their Business and Technical...
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Digital Customer Experience Coordinator
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Vimercate, Italia Haier Europe A tempo pienoJob Posting Title Digital Customer Experience Coordinator The challenge An exciting opportunity has arisen to contribute to the development of the Service Team at Haier Europe. The Company is on a journey to achieve ambitious business growth and leadership objectives in the region, and we need someone who is passionate, proactive, selfdriven and...
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Vimercate, Italia Cisco Systems, Inc. A tempo pienoCustomer Experience Customer Success SpecialistLocation:Area of Interest: Customer ExperienceJob Type: ProfessionalJob Id: 1431451Who we are:The Customer Success Specialist (CSS) role is a critical, strategic advisor and technical expert that engages with customers to accelerate their adoption of Cisco products & solutions that transform their business and...
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Customer Experience Customer Success Specialist
3 giorni fa
Vimercate, Italia Cisco Systems A tempo pieno**Who we are**: The Customer Success Specialist (CSS) role is a critical, strategic advisor and technical expert that engages with customers to accelerate their adoption of Cisco products & solutions that transform their business and drive business outcomes. The role resides within the Cisco Customer Experience (CX) organization. **What You’ll Do**: This...
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Vimercate, Italia Cisco Systems A tempo pieno**Who we are**:The Customer Success Specialist (CSS) role is a critical, strategic advisor and technical expert that engages with customers to accelerate their adoption of Cisco products & solutions that transform their business and drive business outcomes. The role resides within the Cisco Customer Experience (CX) organization.**What You'll Do**:This highly...
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Customer Journey Manager
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Vimercate, Italia Ecolab A tempo pienoJob Description Ecolab is seeking a Supply Chain Manager for Italy, Switzerland, and Greece to join our Supply Chain team.Reporting to a Supply Chain Director, with the guidance from the EU Planning and Logistics leadership team, you will be a part of the team managing End to End Supply Chain within your region to help Ecolab deliver a great customer...
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Customer Success Manager
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Vimercate, Italia SAP A tempo pienoWe help the world run better At SAP, we enable you to bring out your best. Our company culture is focused on collaboration and a shared passion to help the world run better. How? We focus every day on building the foundation for tomorrow and creating a workplace that embraces differences, values flexibility, and is aligned to our purpose-driven and...
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Vimercate, Italia Ecolab A tempo pienoJob Description Ecolab is seeking a Supply Chain Manager for Italy, Switzerland, and Greece to join our Supply Chain team. Reporting to a Supply Chain Director, with the guidance from the EU Planning and Logistics leadership team, you will be a part of the team managing End to End Supply Chain within your region to help Ecolab deliver a great customer...
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Vimercate, Italia Ecolab A tempo pienoJob DescriptionEcolab is seeking a Supply Chain Manager for Italy, Switzerland, and Greece to join our Supply Chain team. Reporting to a Supply Chain Director, with the guidance from the EU Planning and Logistics leadership team, you will be a part of the team managing End to End Supply Chain within your region to help Ecolab deliver a great customer...
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Vimercate, Italia Ecolab A tempo pienoJOB DESCRIPTION Ecolab is seeking a Supply Chain Manager Italy, Switzerland and Greece to join our Supply Chain team. Reporting to a Supply Chain Director, with the guidance from the EU Planning and Logistics leadership team, you will be a part of the team managing End to End Supply Chain within your region helping Ecolab to deliver a great customer...
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Supply Chain Manager Italy, Switzerland And Greece
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Vimercate, Italia Ecolab A tempo pienoJob DescriptionEcolab is seeking a Supply Chain Manager for Italy, Switzerland, and Greece to join our Supply Chain team.Reporting to a Supply Chain Director, with the guidance from the EU Planning and Logistics leadership team, you will be a part of the team managing End to End Supply Chain within your region to help Ecolab deliver a great customer...
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Vimercate (MB), Italia Ecolab A tempo pienoJob Description Ecolab is seeking a Supply Chain Manager for Italy, Switzerland, and Greece to join our Supply Chain team. Reporting to a Supply Chain Director, with the guidance from the EU Planning and Logistics leadership team, you will be a part of the team managing End to End Supply Chain within your region to help Ecolab deliver a great customer...
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Specialist, Field Marketing Italy
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Vimercate, Italia Liferay, Inc. A tempo pieno**About Liferay Liferay, Inc. is a uniquely profitable B2B enterprise software company with 1,200+ fiery-eyed employees all across Europe, the Americas, the Middle East, Asia, and Africa. As a renowned provider of enterprise open source technologies, we have been recognized by Gartner for empowering businesses around the world to solve complex digital...
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Vimercate, Italia Webhelp A tempo pieno**Customer Service/Support** **Location** - Vimercate, Italy*** Job Title: Customer Service Representative _ Madrelingua Francese **Job Description**: **DESCRIZIONE**: Vuoi entrare a far parte di un’ azienda globale, vivace e in crescita, dove potrai svilupparti e migliorare professionalmente? Non perdere tempo! Cerchiamo proprio te! Questo ruolo è...
