Customer Project Manager
7 giorni fa
What You'll Do?
- Deliver customer business outcomes for both transactional and subscription delivery types
- Provide leadership and hold the customer and project/program teams accountable to deliver services on-time, within budget, with high quality while achieving customer satisfaction
- Understand a Statement of Work, identify the project deliverables, build project teams, create project plans and schedules, with financial, resource and material requirements
- Monitor and report status, changes, and dependencies to applicable partners throughout the project
- Prepare and maintain Project Plan, Risk Registers, Issue Logs, Lessons learnt and other Project related documentations.
- Identify risks, issues and develop risk mitigation and response strategies
- Publish and archive all project documentation
- Ensure quality control throughout the delivery process
- Be responsible for project/program metric tracking, and running financials and profitability
- Accurately handle internal and external issues with a collaborative approach
- Perform planning, resource management, partner engagement, communications planning and oversight of projects ensuring smooth transition to Operations
- See opportunities for additional business, provide input to presales evaluation, requirements gathering, and renewals
- Influences the customer in the assessment, planning and management of related projects
- Document and lead the execution of contract Change Management process
- Provides leadership to project staff including project engineers, vendors, partners or subcontractors.
- Contribute to Cisco’s PM community by sharing lessons learned and standard methodologies, and involvement in critical initiatives
- Stay abreast of Cisco’s technical service offers and products
Who you'll Work With?
As a Project Manager in the Cisco Customer Experience's (CX) Service Provider organization, you will be responsible for internal initiatives or customer-facing for one or more of Cisco's top customers with project lifecycle spanning over weeks or years. You will work to support the Service Delivery leads, collaborate and partner with the Sales teams and lead multi-functional delivery teams responsible for professional services projects. You will collaborate and manage service and support groups across Cisco, including third-party vendor resources. You will also work directly with customers, both technical and mid/senior management on ensuring project outcomes are met to their satisfaction.
Who you are?
- Extensive hands-on project management experience in a complex customer facing environment
- Ability to communicate effectively with all levels of customer executives, management, and technical resources
- Ability to roll up the sleeves and get into the details, as needed, to understand the many layers of complex problems and move the needle
- Ability to process a lot of information, identify root causes, and connect the dots to provide rich and timely insights
- Strong character and sound judgment with ability to handle sensitive nuanced topics
- Go-getter attitude, possess deep understanding and experience in attitude change, and an enterprising person
- Ability to influence with compassion and knowledge at all levels
- perience with presentations and influencing senior management collaborators
- Excellent written and verbal communication skills
- 10 years of overall experience with a minimum of 5 years of Project Management experience in the IT/SP industry
- Bachelor’s degree, PMP and agile certifications preferred
- experience of using Microsoft Project Plan (MPP) and Excel
- Travel as per the business requirements
**We are Cisco**:
WeAreCisco, where each person is unique, but we bring our talents to work as a team and make a difference powering an inclusive future for all.
We embrace digital, and help our customers implement change in their digital businesses. Some may think we’re “old” (36 years strong) and only about hardware, but we’re also a software company. And a security company. We even invented an intuitive network that adapts, predicts, learns and protects. No other company can do what we do - you can’t put us in a box
But “Digital Transformation” is an empty buzz phrase without a culture that allows for innovation, creativity, and yes, even failure (if you learn from it.)
Day to day, we focus on the give and take. We give our best, give our egos a break, and give of ourselves (because giving back is built into our DNA.) We take accountability, bold steps, and take difference to heart. Because without diversity of thought and a dedication to equality for all, there is no moving forward.
So, you have colorful hair? Don’t care. Tattoos? Show off your ink. Like polka dots? That’s cool. Pop culture geek? Many of us are. Passion for technology and world changing? Be you, with us
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