Guest Experience Manager

Reports to Restaurant Manager. Main duties & responsibilities: - Anticipate guests needs and handle guest complaints, providing an excellent and personalized guest experience according to our service standards; - Cooperate with the head Sommelier - Develop special events about wine; - Inventory and requisitions: assist in monitoring stock levels and...

Reports to Restaurant Manager. **Main duties & responsibilities**: - Anticipate guests needs and handle guest complaints, providing an excellent and personalized guest experience according to our service standards; - Cooperate with the head Sommelier - Develop special events about wine; - Inventory and requisitions: assist in monitoring stock levels and...

The ideal candidate is willing to provide authentic, luxury experiences to our guests of world-renowned destinations, demonstrating care, confidence and curiosity.Reports to Restaurant Manager.Main duties & responsibilities:- Providing an excellent and personalized guest experience according to our service standards;- Manage and develop staff in everyday...

The ideal candidate is willing to provide authentic, luxury experiences to our guests of world-renowned destinations, demonstrating care, confidence and curiosity.Reports to Restaurant Manager.Main duties & responsibilities:- Providing an excellent and personalized guest experience according to our service standards;- Manage and develop staff in everyday...

The ideal candidate is passionate about hospitality and comfortable with challenges. He/she should have exceptional taste and exemplary customer service skills. He/she reports to the Restaurant Manager. Main duties & responsibilities: Anticipate guests needs and handle guest complaints, providing an excellent and personalized guest ...

The ideal candidate is passionate about hospitality and comfortable with challenges. He/she should have exceptional taste and exemplary customer service skills. He/she reports to the Restaurant Manager. Main duties & responsibilities: Anticipate guests needs and handle guest complaints, providing an excellent and personalized guest ...

Reports to Events Manager. **Main duties & responsibilities**: - Cooperate with F&B and Event office; - Support the Events Manager about other tasks regarding the organization of the events. - Securing and booking requested services and wedding options; - To help with the administration duties for the banqueting; - To follow the guidelines in order to...

Reports to Front Office Manager **Main duties & responsibilities**: - Fulfil Front Office operations, according to the company policies, standard and procedures, maintaining high standards at all times; - Responsible for cash accounting (payment of guest bills) - Assist hotel guests with itineraries and or recommendations for dining and activities -...

Reports to Events Manager. **Main duties & responsibilities**: - Cooperate with F&B and Event office; - Support the Events Manager about other tasks regarding the organization of the events. - Securing and booking requested services and wedding options; - To help with the administration duties for the banqueting; - To follow the guidelines in order to...

Reports to Events Manager. **Main duties & responsibilities**: - Manage all the correspondence and phone call with guests according to our high standards and procedures; - Securing and booking requested services and wedding options; - Support the Events Manager about other tasks regarding to the organization of the events. - Collaborate with the Events...

Reports to Bar Manager. **Main duties & responsibilities**: - Collaborate with the Bar Manager for the drinks production and service of main bar, achieving and maintaining the brand standards and exceeding Guests expectations. In charge of the Bar Manager duties in his absence; - Assist the Bar Manager in training, coaching and developing the bar team,...

Reports to Front Office Manager. **Main duties & responsibilities**: - Fulfil operations of the Front Office, according to the company policies, standards and procedures, maintaining high standards at all times: handle all guest arrival check ins and departure check-outs - Create memorable and tailored experiences for all guests following Belmond...

Reports to Front Office Manager **Main duties & responsibilities**: - Fulfil Front Office operations, according to the company policies, standard and procedures, maintaining high standards at all times; - Responsible for cash accounting (payment of guest bills) - Assist hotel guests with itineraries and or recommendations for dining and activities -...

Main duties and responsibilities: Deal with all Front Office operations (check in - check out - escorting - cashier operations - guests’ care) according to company policies and procedures and compliance with our code of conduct; Handle emergencies according to the relevant training; Daily closure, cashier check for all hotel outlets, accounting reports,...

Reports to Events Manager. **Main duties & responsibilities**: - Manage all the correspondence and phone call with guests according to our high standards and procedures; - Securing and booking requested services and wedding options; - Support the Events Manager about other tasks regarding to the organization of the events. - Collaborate with the Events...

Reports to Bar Manager. **Main duties & responsibilities**: - Collaborate with the Bar Manager for the drinks production and service of main bar, achieving and maintaining the brand standards and exceeding Guests expectations. In charge of the Bar Manager duties in his absence; - Assist the Bar Manager in training, coaching and developing the bar team,...

Reports to Front Office Manager. **Main duties & responsibilities**: - Fulfil operations of the Front Office, according to the company policies, standards and procedures, maintaining high standards at all times: handle all guest arrival check ins and departure check-outs - Create memorable and tailored experiences for all guests following Belmond...

He / she is highly motivated, professional presented and investigates the needs of the hotel, working closely together with the other departments, to exceed expectations. Reports to the General Manager. Main duties & responsibilities: PRESS DUTIES Single press visits and group press trips: - Constant monitoring of journalists stay from check-in to...

We are looking for an Income Auditor, The Income Auditor should: - Verify the daily work prepared by the Night Audit/Reception staff. - Perform any other audit functions as required by the policy manual. - Review and balance adjustments, allowances and rebates, discounts, voids, officer’s and entertainment checks and miscellaneous charges and staff...

We are currently looking for a Switchboard Operator to join our Front Office Team for the season 2024 Reports to Front Office Manager **Main duties and responsibilities**: - Operate the switchboard according to the hotel standards, policies and procedures - Manage and oversee all requests received through Belmond app and Chat - Support the Front Office...