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Store Experience Support Analyst

4 settimane fa

Milano, Italia Pandora Jewelry A tempo pieno

Pandora is looking for a passionate and motivated Store Experience Support Analyst to join our global Digital & Technology Team. The role is based in Milan at Pandora Italia’s office but you will be part of the team store experience operation, based in the HQ in Copenaghen.

At
**PANDORA** we are guided by four values:
**WE DREAM**-we are visionaries and go beyond the obvious.
**WE DARE** we pursue bold ambitions with courage and agility.
**WE CARE** we care deeply for each other, our customers and the planet we all share. Every day we strive to be a fulfilling workplace where each of us can grow and contribute,
**WE DELIVER** we keep our promises to colleagues, customers, partners and stakeholders.

We are all ambassadors of our brand and together we form the great Pandora community

**We deliver**” and probably the most representative for the IT team.

Here you will have a unique opportunity to express your talents and be part of a team where you can build the best version of yourself What are you waiting for?

**Main purpose of the role**:
The Store Experience Support Analyst is responsible for the overall Digital Store Operations service delivery to the PANDORA stores in the Cluster(s) and must collaborate closely with multiple business stakeholders and Digital&Technology functions.

Pandora operates hundreds of stores in the cluster, and you will play a key role in managing the delivery of new stores, store services, and store support services. This position is in the Store Experience organization, and you will have colleagues in many countries around the world.

The Store Experience Support Analyst will play a key role in supporting POS, Fiscal solution, hardware and network in the stores in collaboration with other D&T functions. You will manage and oversee several service providers and ensure they deliver the agreed services, on time, and within agreed budget. Some travel regionally will be expected.

Duties will include strong alignment with the other Retail DevOps teams, both in and outside Digital&Technology, global service desk teams, platform teams, and business stakeholders to offer a consistent, resilient, and measurable support and operations of Pandora’s stores in the cluster.

**Key accountabilities**:

- Focal point for Retail stakeholders in the clusters and markets and the D&T functions
- Manage our global partners and their deliveries in the region
- Manage the operational aspects of new store openings and other related store activities
- Analyze performance of Retail Store technology, identify problem areas, and devise and deliver solutions to enhance quality of service and issue prevention
- Develop, track, and analyze Retail Infrastructure support incidents, problems, and trends; identify and respond to training gaps.
- Develop and implement processes and documentation for repeatable new store infrastructure implementations and upgrades
- Be the link between our Fiscal provider and Pandora, and develop and support the service in close collaboration with the D365 team
- Serve as managing lead for the implementation of projects for new or enhanced infrastructure technologies or services
- Ensure all new technology solutions are well documented and on-boarded into Retail Support teams
- Subject matter expert on how all technology components within our retail environment function and are supported
- Develop and improve retail service concepts
- Continuously focus on improving the support services delivered to PANDORA stores
- Stakeholder management: Close collaboration with local retail business stakeholders and key resources
- Task and Project management and participation for retail projects in all clusters or technical domains

**Professional qualifications & technical skills**:

- At least 3-5 years of experience in the role within an international retail organization
- Bachelor’s degree in Data science, IT, communications, or similar
- Fluent in english & Italian language
- Experience with Epson Fiscal print services
- Exceptional written and oral communication skills with the ability to present ideas in user-friendly language to non-technical staff and end users
- A strong sense of Business urgency and a customer centric approach to tasks
- Project Manager mentality and approach to tasks and projects

**Personal competencies**:

- A dynamic profile with a structured approach to work
- Analytical and able to easily present multi-source data in a simple structure
- Ability to oversee several running projects next to BAU responsibilities
- Strong stakeholder communication skills
- Independent and able to work in a remote team with an internationally based manager
- Outspoken and able to communicate to all levels of an organization

**About Pandora**

Headquartered in Copenhagen, Denmark, Pandora employs 27,000 people worldwide and crafts its jewellery at two LEED certified facilities in Thailand using mainly recycled silver and gold. The company plans to be carbon neutr

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