Guest Service Agent
6 giorni fa
Lavoropiù Spa - divisione Horeca - è alla ricerca di una risorsa da inserire come guest service agent/front office per importante azienda cliente operante nel settore turistico/alberghiero 4 stelle a Venezia.
**Orario**: 7-15 / 15-23 / 23-7.
**La risorsa**:
Accoglie gli ospiti, secondo le politiche, gli standard e le procedure aziendali
Garantisce le attività di check-in e check-out
Gestisce le telefonate e le richieste via mail degli ospiti
Deve essere costantemente informato su tutti i servizi offerti dall'hotel e sulle attrazioni turistiche della zona per poter informare gli ospiti e rispondere a tutte le richieste e necessità
Gestire le richieste di emergenza quando richiesto
Mantiene relazioni professionali con ospiti e colleghi
Anticipa le esigenze degli ospiti
Ascolta le loro esigenze e sono in grado di affrontarle con le soluzioni più adatte per creare un’esperienza indimenticabile
E' richiesta disponibilità immediata.
Inquadramento commisurato all'esperienza.
**Requisiti**:
Conoscenza dei gestionali per l'hotellerie (Opera)
Preferibile precedente esperienza nello stesso ruolo
Ottima conoscenza della lingua inglese e italiana
Sa controllare ed esprimere le proprie emozioni
É fortemente orientato al lavoro in Team mantenendo un clima collaborativo
Dimostra orgoglio nel fornire livelli di servizio eccezionali e coerenti a clienti interni ed esterni anticipando e superando le loro aspettative
È disposto ad apprendere nuove competenze e tenersi al passo con gli sviluppi del dipartimento.
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