Head of Delivery Operations

3 mesi fa

Milano, Italia RGI Group A tempo pieno

**Main Responsibilities**:

- Define and implement strategies to maximize the business value of technical and functional services, aligning client needs with internal and external resources.
- Lead cross-functional teams composed of business analysts, software engineers, project managers, and other professionals, ensuring their development and optimal performance.
- Oversee several delivery lines/clusters, ensuring efficient resource allocation, meeting financial objectives, and client satisfaction
- Promote and monitor collaboration across various departments (e.g., Sales, R&D, Operations) to shape solutions and ensure smooth service execution and delivery.
- Drive the design and implementation of innovative solutions, ensuring interoperability between internal teams and external system integrators.
- Oversee resource planning and capacity management to meet project demands and client requirements.
- Ensure adherence to financial planning, budgets, and timelines, proactively managing risks and implementing improvements.
- Foster talent development and manage relationships with technology partners to ensure smooth integration of solutions.
- Monitor and analyze performance metrics to ensure continuous improvement in delivery processes and customer satisfaction.Identify and mitigate risks to optimize delivery efficiency and minimize cost overruns.

**Hard Skills**:

- In dept expertise in financial planning, capacity management, and resource allocation.
- In-depth knowledge of Life, P&C, and Claims business processes, IT capabilities and regulatory compliance
- Proficiency in project management methodologies (Agile, Waterfall), shared service management, and risk mitigation strategies.
- Experience with nearshore and offshore delivery models, system integration, and IT infrastructure.Strong understanding of SaaS solutions and cloud architectures and IT infrastructure in the insurance sector.
- **Other Relevant Skills**:

- Strong leadership and team management abilities, with a mentorship-oriented approach.
- Strategic thinker with a proactive approach to problem-solving and decision-making.
- Effective communicator, negotiator and skilled in conflicts resolution
- Ability to drive continuous improvement and optimize cross-functional collaboration.

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