Head of Arrival Operations Manager
20 ore fa
At Milano Cortina 2026, we are seeking an experienced Head of Arrival Operations Manager to lead the planning and implementation of our arrivals & departures service for the Olympic and Paralympic Games. As a key member of our team, you will be responsible for designing and delivering a comprehensive service that meets the needs of our stakeholders, from their arrival on the national territory to their accommodation or working location and back.
Key Responsibilities:- Strategically plan services and operations across the Games theatre according to IOC, IPC, and OCOG requirements to meet the stakeholders' expectations;
- Engage and manage relationships with key external delivery partners such as airport operators, train stations, and relevant national authorities involved in the process;
- Liaise with all Games stakeholders to capture needs, understand arrival and departure patterns, and define processes and proper service levels accordingly;
- Provide guidelines to Transport and Logistics functional areas and coordinate their AND-related activities during both planning and delivery phases;
- Integrate planning with relevant Games Services functional areas as well as Security and client-owner functional areas;
- Integrate planning with the relevant venue and event teams to guarantee the delivery of services;
- Coordinate the development of the Arrivals & Departures systems (ADS and call-centre);
- Hire, manage, and train the AND team;
- Define and manage the functional budget;
- Identify and manage opportunities and risks.
- Bachelor's degree in a relevant field;
- 10-15 years of experience in planning and delivering customer-related services;
- International work experience;
- Experience at Olympic/Paralympic Games or other major sporting events;
- English language proficiency;
- MS Office, ADS systems, and database management skills.
We offer a competitive salary of €120,000 per year, depending on experience, plus additional benefits including health insurance and a generous pension scheme. We are committed to creating an inclusive and diverse work environment and welcome applications from candidates with disabilities.
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