Head of Arrival Operations Manager

20 ore fa


Milano, Lombardia, Italia Milano Cortina 2026 A tempo pieno

At Milano Cortina 2026, we are seeking an experienced Head of Arrival Operations Manager to lead the planning and implementation of our arrivals & departures service for the Olympic and Paralympic Games. As a key member of our team, you will be responsible for designing and delivering a comprehensive service that meets the needs of our stakeholders, from their arrival on the national territory to their accommodation or working location and back.

Key Responsibilities:
  • Strategically plan services and operations across the Games theatre according to IOC, IPC, and OCOG requirements to meet the stakeholders' expectations;
  • Engage and manage relationships with key external delivery partners such as airport operators, train stations, and relevant national authorities involved in the process;
  • Liaise with all Games stakeholders to capture needs, understand arrival and departure patterns, and define processes and proper service levels accordingly;
  • Provide guidelines to Transport and Logistics functional areas and coordinate their AND-related activities during both planning and delivery phases;
  • Integrate planning with relevant Games Services functional areas as well as Security and client-owner functional areas;
  • Integrate planning with the relevant venue and event teams to guarantee the delivery of services;
  • Coordinate the development of the Arrivals & Departures systems (ADS and call-centre);
  • Hire, manage, and train the AND team;
  • Define and manage the functional budget;
  • Identify and manage opportunities and risks.
Requirements:
  • Bachelor's degree in a relevant field;
  • 10-15 years of experience in planning and delivering customer-related services;
  • International work experience;
  • Experience at Olympic/Paralympic Games or other major sporting events;
  • English language proficiency;
  • MS Office, ADS systems, and database management skills.

We offer a competitive salary of €120,000 per year, depending on experience, plus additional benefits including health insurance and a generous pension scheme. We are committed to creating an inclusive and diverse work environment and welcome applications from candidates with disabilities.



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