Operations Agent
1 mese fa
Join our global TUI Musement Operations & Delivery Team in Sorrento, Italy as an Operations Agent (Excursion Team).
This is a locally employed position. You must have the right to live and work in the Italy before applying. If you live in Europe and would like to work abroad - please search for our 'flexible' jobs.
ABOUT THE JOB
You are responsible for communicating booking updates with our excursion suppliers and destination teams to ensure a smooth Service Delivery operation.
Ensure all reservations are managed in detail and suppliers receive them on time
Monitor that the terms and conditions of excursions meet the quality and operations standards agreed
Overseeing Operation during excursion day.
Managing and loading all bookings into the system
Guarantee that all information is collected in a timely and efficient manner for invoicing purposes.
Managing amendments and communicating them to Service delivery team and suppliers guaranteeing services as smoothly as possible and optimizing costs and load factor.
Responsible for loading pick up times into the system.
Solving daily operational incidents to guarantee that our Service Level Agreements are met.
Offer full experience as a local expert to the delivery team.
Responsible for pre-ordering attractions entrance tickets.
Guide contracting.
ABOUT YOU
Excellent communication skills, both verbal and written in English is required. Other European languages would be advantageous.
Great organizational skills and ability work in a fast-paced environment.
Experience in the leisure and tourism industry - ideally in a booking admin position is desirable.
Able to work in a flexible manner (including different shifts Monday-Sunday)
Can solve problems independently and embrace our digital culture.
Easily adapts to a variety of changes to ways of working and quickly learns new skills
A collaborative and great team player
ABOUT OUR OFFER
Competitive salary and benefits as standard
Career progression opportunities in more than 50 countries worldwide
Develop yourself as part of a friendly, richly diverse and virtual international team
Exceptional approach to your learning - access to free learning platforms & language lessons
TUI Musement is a leading Tours & Activities business. It combines a scalable digital platform with local service delivery, to offer excursions, activities, tickets and transfers in more than 50 countries worldwide. There are over 130,000 ‘things to do’ in all major holiday and city destinations, which are distributed through B2B partners, via the Musement and TUI websites and direct to TUI customers. We also offer services to cruise lines through Intercruises Shoreside & Port Services in ports worldwide.
TUI Musement sold around 10 million excursions, tours and activities delivered by our international colleagues located around the world and is one of the major growth areas of TUI Group.
We love to see your uniqueness shine through and inspire the future of travel. If you would like to read more about what Diversity & Inclusion means to us simply visit Our DNA.
TUIJobs #TUIMusement
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