Front Office Manager
5 mesi fa
**Role**: Front Office Manager
**Reports to**: Rooms Division Manager
**Property**: Duo Milan Porta Nuova, a Tribute Portfolio
**Company Profile**
Duo Milan Porta Nuova, Tribute Portfolio is a 4-star, 239 rooms, including 11 suites, all completely renovated with bright colours and unexpected details. In addition, the Hotel has a Bistrot with Italian and international cuisine, a Bar and a Courtyard for informal meetings or relaxing breaks, a fully equipped fitness centre and 5 meeting rooms.
The property is part of Marriott International which is the world's largest hotel brand and Westmont Hospitality Group.
We are looking for a Front Office Manager.
**Main Tasks**
We are looking for an ambitious, dedicated and service-oriented Front Office Manager to join the team at Duo Milan Porta Nuova and more specifically you will be:
**Maintaining Guest Services and Front Desk Goals**
- Manages day-to-day operations, ensuring the quality, standards and meeting the expectations of the customers on a daily basis.
- Develops specific goals and plans to prioritize, organize, and accomplish your work.
- Handles complaints, settling disputes, and resolving grievances and conflicts, or otherwise negotiating with others.
- Supervises staffing levels to ensure that guest service, operational needs and financial objectives are met.
- Ensures that regular on-going communication is happening with employees to create awareness of business objectives and communicate expectations, recognizes performance, and produces desired results.
- Understands the impact of department’s operations on the overall property financial goals and objectives and manages to achieve or exceed goals.
**Managing the Front Desk Team**
- Utilizes interpersonal and communication skills to lead, influence, and encourage others; advocates sound financial/business decision making; demonstrates honesty/integrity; leads by example.
- Encourages and building mutual trust, respect, and cooperation among team members.
- Serving as a role model to demonstrate appropriate behaviors.
- Supervises and manages employees. Manages all day-to-day operations. Understands employee positions well enough to perform duties in employees' absence.
**Ensuring Exceptional Customer Service**
- Provides services that are above and beyond for customer satisfaction and retention.
- Improves service by communicating and assisting individuals to understand guest needs, providing guidance, feedback, and individual coaching when needed.
- Responds to and handles guest problems and complaints.
- Empowers employees to provide excellent customer service.
- Observes service behaviours of employees and provides feedback to individuals.
- Interacts with customers to obtain feedback on quality of product, service levels and overall satisfaction.
**Managing Projects and Policies**
- Implements the customer recognition/service program, communicating and ensuring the process.
- Trains staff and monitors adherence to all credit policies and procedures
- Supervises same day selling procedures to maximize room revenue and control property occupancy.
- Supervises daily Front Desk shift operations and ensures compliance with all policies, standards and procedures.
**What we are looking for**
- Service focused personality is essential and guest-oriented approach
- Previous experience in a similar leadership role is an asset
- Strong interpersonal and problem-solving abilities and the ability to lead by example
- Great communication skills
- Excellent level of written and spoken Italian and English
We are looking for enthusiastic individuals who possess the right attitude and passion to join our team and delight our guests.
The selection is aimed at both sexes in accordance with Law 903 / 77. Send Curriculum Vitae with photo and authorization for data processing in accordance with Art. 13 D. Lgs. 196/2003 and Art. 13 GDPR 679/16.
Contratto di lavoro: Tempo pieno, Tempo indeterminato
Benefit:
- Buoni pasto
- Computer aziendale
Orario:
- Dal lunedì al venerdì
- Weekend
Tipi di retribuzione supplementare:
- Quattordicesima
- Tredicesima
Esperienza:
- Front Office Manager: 1 anno (Preferenziale)
Lingua:
- Inglese (Preferenziale)
-
Front Office Manager
5 mesi fa
Milano, Italia Milu Management A tempo pieno**FRONT OFFICE MANAGER** Per la prossima apertura di un nostro nuovo Hotel 4* a Milano, siamo alla ricerca di un Front Office Manager che sarà una figura chiave all’interno dell’albergo, responsabile della gestione e del coordinamento del personale del Front Office. **Mansioni e Responsabilità**: **Accoglienza e assistenza agli ospiti**: Il Front...
-
Front Office Manager
1 mese fa
Milano Marittima, Italia Maxy Mima Hotel A tempo pieno**Hotel 3 stelle** a **Milano Marittima **direttamente sul mare con 64 camere cerca **1 Hotel Manager Front Office** con esperienza da inserire nello Staff **da Maggio a Settembre**: **Riepilogo del lavoro**: Gestire correttamente tutte le attività correlate alla posizione di Front Office Manager **Requisiti richiesti**: - Esperienza pregressa nel ruolo...
-
Front Office Manager a Milano
5 mesi fa
Milano, Italia Hotel dei Cavalieri Milano Duomo A tempo pienoPresso l’**Hotel dei Cavalieri Milano Duomo**, prestigiosa struttura alberghiera nel centro di **Milano** a pochi passi da piazza Duomo, siamo alla ricerca della seguente figura professionale da inserire nel proprio organico: **Front Office Manager** responsabile del coordino delle attività di Front e Back office e della gestione di un team di 11 persone...
-
Hotel Front Office Manager
3 settimane fa
Milano, Lombardia, Italia Russottigestionihotels A tempo pienoWe are seeking a skilled and experienced Front Office Manager to oversee the front desk operations of our hotel in Milan. As the manager on duty, you will be responsible for ensuring a positive guest experience and maintaining high standards of service.The ideal candidate will have a Bachelor's degree in Hospitality Management or a related field and a...
-
Assistant Front Office Manager
4 mesi fa
Milano, Italia Antal International Network A tempo pienoPer un importante albergo 4*S nel cuore di Milano, siamo alla ricerca di un/a Assistant Front Office Manager A diretto riporto del Front Office Manager e con la sua collaborazione, la figura coordinerà ogni aspetto operativo del front office. Lavorerà a stretto contatto con i manager e con i membri del team, al fine di fornire un servizio puntuale agli...
-
Front Office Manager
6 mesi fa
Baranzate, Milano, Provincia di Milano, Italia ManpowerGroup A tempo pienoManpower ricerca per noto cliente nel gruppo alberghiero un: FRONT OFFICE MANAGER La risorsa sar l'anello di congiunzione tra il front office e la direzione. Gestir all'incirca 5 persone. MANSIONI: definire l'organizzazione del reparto, gestire eventuali reclami da parte dei dipendenti e dei clienti, mantenere i rapporti con le agenzie di viaggio ecc,...
-
Assistant Front Office Manager
2 mesi fa
Milano, Italia Antal International Network A tempo pienoPer un importante albergo 4*S nel cuore di Milano, siamo alla ricerca di un/a Assistant Front Office Manager A diretto riporto del Front Office Manager e con la sua collaborazione, la figura coordinerà ogni aspetto operativo del front office. Lavorerà a stretto contatto con i manager e con i membri del team, al fine di fornire un servizio puntuale agli...
-
Assistant Front Office Manager
4 mesi fa
Milano, Italia Antal International Network A tempo pienoPer un importante albergo 4*S nel cuore di Milano, siamo alla ricerca di un/a Assistant Front Office Manager A diretto riporto del Front Office Manager e con la sua collaborazione, la figura coordinerà ogni aspetto operativo del front office.Lavorerà a stretto contatto con i manager e con i membri del team, al fine di fornire un servizio puntuale agli...
-
Assistant Front Office Manager
3 mesi fa
Milano, Italia Antal International Network A tempo pienoPer un importante albergo 4*S nel cuore di Milano, siamo alla ricerca di un/a Assistant Front Office Manager A diretto riporto del Front Office Manager e con la sua collaborazione, la figura coordinerà ogni aspetto operativo del front office.Lavorerà a stretto contatto con i manager e con i membri del team, al fine di fornire un servizio puntuale agli...
-
Front Office Manager
6 mesi fa
Milano, Italia CONSOLUTIO SRL A tempo pienoIl nostro Cliente è una catena di boutique hotels a 4 e 5 stelle, che sta realizzando un piano di acquisizione di nuove strutture in Italia ed all’estero. Per la propria nuova apertura di **MILANO** (zona Porta Vittoria, **S) ci ha incaricato di ricercare un **FRONT OFFICE MANAGER** **(cod. rif. “RRS424”)** che avrà la responsabilità della...
-
Assistant Front Office Manager
5 mesi fa
Milano, Italia Antal International A tempo pienoJob Description Per un importante albergo 4*S nel cuore di Milano, siamo alla ricerca di un/a Assistant Front Office Manager A diretto riporto del Front Office Manager e con la sua collaborazione, la figura coordinerà ogni aspetto operativo del front office. Lavorerà a stretto contatto con i manager e con i membri del team, al fine di fornire un servizio...
-
Senior Front Office Manager
1 mese fa
Milano, Lombardia, Italia Russotti Gestioni Hotels S.P.A. A tempo pienoWe are seeking a highly skilled and experienced Front Office Manager to oversee the front desk operations of our hotel. As a key member of our team, you will be responsible for ensuring exceptional guest service and satisfaction.Key Responsibilities:Maintain high standards of guest service and satisfactionManage front desk operations, including reception and...
-
Front Office Manager
5 mesi fa
Milano, Italia Leonardo Milan City Center A tempo pieno**About us**: Leonardo Hotels is well positioned for the future as a long-term secure employer and is looking for personalities! We live our motto **BE YOURSELF**. Conformity, strict regulations and rigid rules have long been history with us. What counts for us is your personality. Nobody has to hide or change for us - just be who you are. In our colourful...
-
Assistente di Front Office
1 mese fa
Milano, Lombardia, Italia Tn Italy A tempo pienoDescrizione del LavoroLa nostra azienda, Tn Italy, è alla ricerca di un Front Office Trainee per affiancare il Front Office Manager e acquisire esperienza e professionalità nel settore dell'hotellerie di alto livello.Attività:Accoglienza degli ospitiAdempimenti amministrativi in fase di arrivo, soggiorno e partenzaGestione delle operazioni di check/in -...
-
Front Office Manager
5 mesi fa
Milano, Italia Russotti Gestioni Hotels S.p.A. A tempo pienoWe are looking for our **Milan Marriott Hotel** for a pleasant, organized and friendly **Front Office Manager** to join our team! As a Front Office Manager, you will be responsible for all receptionist and clerical duties at the front desk of our office. As the front-line-employee, your role will be extremely important for improving customer experience and...
-
Front Office Manager
3 mesi fa
Milano, Italia Russotti Gestioni Hotels S.P.A. A tempo pienoWe are looking for our Milan Marriott Hotel for a pleasant, organized and friendly Front Office Manager to join our team! As a Front Office Manager, you will be responsible for all receptionist and clerical duties at the front desk of our office. As the front-line-employee, your role will be extremely important for improving customer experience and...
-
Front Office Manager
2 settimane fa
Milano, Italia Russottigestionihotels A tempo pienoBusiness unit: Front Office Sedi: Italia/Milano We are looking for our Milan Marriott Hotel for a pleasant, organized and friendly Front Office Manager to join our team! As a Front Office Manager, you will be responsible for all receptionist and clerical duties at the front desk of our office. As the front-line employee, your role will be extremely...
-
Front Office Manager
4 mesi fa
Milano, Italia Russottigestionihotels A tempo pienoBusiness unit: Front OfficeSedi: Italia/MilanoWe are looking for our Milan Marriott Hotel for a pleasant, organized and friendly Front Office Manager to join our team! As a Front Office Manager, you will be responsible for all receptionist and clerical duties at the front desk of our office.As the front-line employee, your role will be extremely important...
-
Front Office Manager
2 mesi fa
Milano, Italia Russottigestionihotels A tempo pienoBusiness unit: Front Office Sedi: Italia/Milano We are looking for our Milan Marriott Hotel for a pleasant, organized and friendly Front Office Manager to join our team!As a Front Office Manager, you will be responsible for all receptionist and clerical duties at the front desk of our office.As the front-line employee, your role will be extremely important...
-
Front Office Manager
4 mesi fa
Milano, Italia Russottigestionihotels A tempo pienoBusiness unit Front Office Sedi Italia/Milano We are looking for our Milan Marriott Hotel for a pleasant, organized and friendly Front Office Manager to join our team!As a Front Office Manager, you will be responsible for all receptionist and clerical duties at the front desk of our office.As the front-line-employee, your role will be extremely...
