Stage After Sales Business Analyst Nespresso

2 settimane fa

Assago, Italia Nestle A tempo pieno

**Position Snapshot**:

- Nespresso in Italy, Milan (Assago) Head Quarter
- Undergraduates or graduates in Engineering, Economics
- Full-time internship (6 month)
- Start date: March

**Position Summary**
- She/He will support the team in optimizing After sales KPIs for machine maintenance and repair for B2C B2B.

**A day in the life of...**:

- Ensure consistent, high service levels towards right Repair Performances and service level by monitoring and taking required action on cases
- Analyse Report and Performances of Nespresso After Sales Center;
- Automatize analysis on Machines Performances and Costs management;
- Support in developing changes and/or enhancements to the current procedures within Operation functions, collaborating in project for lean process reengineering with Customer Relationship involvement
- Collaborate in the optimization of Operational KPIs;
**What Will Make You Successful**:

- Curiosity and interest to processes in a complex and dynamic After Sales and Technical Services;
- Strong analysis and problem-solving skills;
- Good communication skills;
- Positive forward-looking mindset and team spirit;
- Knowledge of Microsoft Office: Excel (macro), PowerPoint, Power BI;
- Fluent in English

We are Nestlé. We are the **_Good food, Good life _**company.
- Good food, Good life _is our promise, it is a daily commitment. It is only thanks to our people that we can make a difference and realize this belief: we call them **_Good People _**.

At Nestlé, we believe that **recognition, inclusion and valorization of diversity **can make us grow both as individuals and as a company. This is why we promote a work environment, a business culture and a leadership model that guarantee **equal opportunities **for everyone and at all organizational levels. We believe **diversity is a winning factor **and we always encourage our people to share ideas and collaborate.

Here at Nestlé you will also be able to be part of the **Emotional Communities **, groups of colleagues of different functions and seniorities who come together with the aim of spreading a corporate culture that allows everyone to freely express their passions and identities. **LGBT +, Gender Balance, Young, Disability, Volunteering, Green, Multiculturalism **are just some of the communities that you can be part of.

**Diversity is a fact, inclusion is a choice and we have chosen to be inclusive.

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