Internship Operation Analyst

**Position Snapshot**
- Nespresso in Italy, Milan (Assago) Head Quarter
- Undergraduates or graduates in Engineering/Economics
- Full-time internship (6 month)
- Start date: November/ December

**Position Summary**
- She/He will support the team in optimizing After Sales KPIs for machine maintenance and repair for B2C/B2B.
- You will support the team in the day-by-day activities in the management of technical problems of both B2B and B2C customers, aiming to guarantee the best service level.

**A day in the life of...**
- Maintain and improve a KPI dashboard, identify and propose new KPI to address trends and performance; highlight and anticipate possible issues;
- Ensure consistent, high service levels towards right Repair Performances and service level by monitoring and taking required action on cases;
- Automatize analysis on Machines Performances and Costs management.
- Support with proactive approach the After Sales activities together with the team;
- Support 3P (Third Party) in daily management: stock reconciliation, intervention management and inbound-outbound processes;
- Identify improving areas, actively promote continuous improvement approach;
- Ensure communication and collaboration with other functional departments (Customer Service, Sales, Logistic, etc.) and between 3PLs for a quick reaction to urgencies or issues.

**What Will Make You Successful**
- Curiosity and interest to processes in a complex and dynamic Operation & After Sales Services;
- Strong analysis and problem-solving skills;
- Good communication skills;
- Positive forward-looking mindset and team spirit;
- Knowledge of Microsoft Office: Excel (macro), PowerPoint, Power BI;
- Fluent in English.

We are Nestlé. We are the **_Good food, Good life_** company.
- Good food, Good life_ is our promise, it is a daily commitment. It is only thanks to our people that we can make a difference and realize this belief: we call them **_Good People_**.

At Nestlé, we believe that **recognition, inclusion and valorization of diversity** can make us grow both as individuals and as a company. This is why we promote a work environment, a business culture and a leadership model that guarantee **equal opportunities** for everyone and at all organizational levels. We believe **diversity is a winning factor** and we always encourage our people to share ideas and collaborate.

Here at Nestlé you will also be able to be part of the **Emotional Communities**, groups of colleagues of different functions and seniorities who come together with the aim of spreading a corporate culture that allows everyone to freely express their passions and identities. **LGBT +, Gender Balance, Young, Disability, Volunteering, Green, Multiculturalism** are just some of the communities that you can be part of.

**Diversity is a fact, inclusion is a choice and we have chosen to be inclusive.