Operations Lead Specialist

1 settimana fa


Roma, Italia Manning Global A tempo pieno

Our client, a leading global IT service provider, is recruiting for an ** Operations ** ** Lead Specialist ** to join their business in ** Italy.**

**Position Title**:
**Operations Lead Specialist**
**Position Type**:

- Employment**Start Date**:

- ASAP**Location**:

- Florence, Italy**Contact**:

- Davor Molnar | +49 (0) 89 23 88 98 63**Requirements/Responsibilities**:
- Responsible for Hands and Feet Support Operations for all the countries in scope- Total 8 to 10 Years’ experience in the Customer Support operations and 6 to 8 years of experience in leading a team for end user support- Team Management of the EUC Hands and Feet support engineers deployed in all the Countries/Locations in scope- Act as an escalation point for all end User related issues and ensures these are resolved in an appropriate and timely manner to meet agreed SLA expectations- Ensure that all operational processes ( Service Desk, VIP Support, Regional Support and User Desk provisioning ) manage to support organization's SLA requirements- Day to day management of Resource deployment, Ticket Queues, Shift management/Handover, Backfills, SLA/KPI Tracking and recovery plans- Governance and Reporting of the day-to-day operations and participating Daily/Weekly/Monthly Governance meetings- Manage End User Technology upgrades as directed by Customer and drive the Customer Initiatives across the EUC areas of scope/countries- Having knowledge of Service Management and Proficiency in building reports related to incidents and service requests and compliance- Ability to multi-task and solve problems innovatively- Bilingual language skills are must (English & Italian)
- For more details contact:- Quoting reference:
- I_MGDM_OLS_14311- Or call
- **_Davor_**

*** on:
- +49 (0) 89 23 88 98 63- View our latest jobs:- Follow us on twitter:**_Please note:_**- _- _
- _- _
- If you are working for the client we are representing, but have confirmation you are leaving a permanent or contract position, please discuss this with us, so we can discuss representation with you._
- _- _

**Group Head Office**

**Manning Global AG**

**Hohenzollernstraße 60, 80801 Munich, Germany**

Sitz der Manning Global AG: München, HRB 170058 Amtsgericht München, Vorstandsvorsitz: Rachael Manning

**Munich/ Dusseldorf/ Bonn (DE) - Dublin (IRE) - Liverpool (UK) - Zurich (CH) - Lille (FR) - Changzhou (CN) - New York/ Houston (USA) - Zagreb (HR) - Timișoara (RO) - Madrid (ES) - Istanbul (TR)



  • Roma, Italia Lime A tempo pieno

    Lime is the world's largest shared electric vehicle company. We’re on a mission to build a future where transportation is shared, affordable and carbon-free. Our electric bikes and scooters have powered 400+ million rides in 250+ cities on 5 continents, replacing an estimated 100+ million car trips. Named a Time 100 Most Influential Company and Fast...

  • Hse Lead Specialist

    2 settimane fa


    Roma, Italia Baker Hughes A tempo pieno

    **Join our Baker Hughes Team!** The HSE Lead Specialist shall provide HSE support and follow up in the onshore and offshore operations linked to the site including remote locations. The position will play an important role in advancing HSE Culture, Risk reduction and assessment initiatives across the operations. **Partner with the best** As a HSE Lead...

  • Hse Lead Specialist

    2 settimane fa


    Roma, Italia Baker Hughes A tempo pieno

    **Join our Baker Hughes Team!** The HSE Lead Specialist shall provide HSE support and follow up in the onshore and offshore operations linked to the site including remote locations. The position will play an important role in advancing HSE Culture, Risk reduction and assessment initiatives across the operations. **Partner with the best** As a HSE Lead...

  • Hse Lead Specialist

    3 settimane fa


    Roma, Italia Baker Hughes A tempo pieno

    **Join our Baker Hughes Team!** The HSE Lead Specialist shall provide HSE support and follow up in the onshore and offshore operations linked to the site including remote locations. The position will play an important role in advancing HSE Culture, Risk reduction and assessment initiatives across the operations. **Partner with the best** As a HSE Lead...

  • Operations Specialist

    2 settimane fa


    Roma, Italia Everli A tempo pieno

    **Who we are** ***\uD83C\uDF0D\uD83D\uDED2 **Everli is Europe’s leading marketplace for online grocery shopping and one of its fastest growing scale-ups. **Supported by international world-class investors, we are on a mission to deliver customers peace of mind with a trouble-free grocery experience they love and trust. We achieve our growth through a...


  • Roma, Italia Telepass A tempo pieno

    Company: TELEPASS- Location: Roma, IT**Marketing Operations Specialist**: Nell’ambito della nostra **divisione Consumer Sales and Marketing**, in particolare nel dipartimento Marketing, siamo alla ricerca di un/una **Marketing Operations Specialist **che avrà l’opportunità di contribuire alla promozione di Telepass e, nello specifico, al posizionamento...


  • Roma, Italia Spefin Finanziaria S.p.A. A tempo pieno

    _Il _**Gruppo Spefin**_, società finanziaria ex art. 106 TUB, seleziona un _**Digital Marketing Specialist**_, con specifico focus nell’utilizzo evoluto e nella programmazione del _**CRM Zoho**_ _e dei suoi tool, nonchè nella creazione e nella gestione delle _**campagne di online advertising **_finalizzate alla _**lead generation**_._ La risorsa si...

  • Operations Specialist

    2 settimane fa


    Roma, Italia QuiCare A tempo pieno

    **QuiCare **è un'azienda leader nello sviluppo e nella gestione di **progetti innovativi, soluzioni integrate e servizi a supporto dei pazienti cronici e delle loro famiglie**. QuiCare è partner delle più importanti aziende farmaceutiche che sviluppano **programmi di supporto ai pazienti** per migliorarne l'aderenza alla terapia. Mettiamo il nostro...

  • Operations Specialist

    2 settimane fa


    Roma, Italia QuiCare A tempo pieno

    **QuiCare **è un'azienda leader nello sviluppo e nella gestione di **progetti innovativi, soluzioni integrate e servizi a supporto dei pazienti cronici e delle loro famiglie**. QuiCare è partner delle più importanti aziende farmaceutiche che sviluppano **programmi di supporto ai pazienti** per migliorarne l'aderenza alla terapia. Mettiamo il nostro...


  • Roma, Italia Zeitview A tempo pieno

    **Zeitview** is the leading intelligent aerial imaging company for high-value infrastructure, providing businesses with actionable, real-time insights through a single-source solution to recover revenue and reduce liability risk. **Zeitview** is the trusted, go-to data management platform for worldwide enterprise clients spanning industries such as renewable...


  • Roma, Italia Organon A tempo pieno

    **Job Description**: Organon is a Women’s Health Company that believes in a better and healthier every day for every woman. We are a passionate, global community of thousands dedicated to redefining the future of women’s health. Our mission is to deliver impactful medicines and solutions for a healthier every day. But what really makes it work at Organon...


  • Roma, Italia Orchard Therapeutics A tempo pieno

    **Location**: Field-Based, Italy **Reporting to**: General Manager, Italy **Job Summary**: Reporting to the General Manager, Italy, the Therapeutic Operations Lead will be responsible for delivering the company’s commercial business in neurometabolic disorders. This will include building trusted relationships with qualified treatment centers, healthcare...


  • Roma, Italia Wandrian A tempo pieno

    Are you ready to embark on a journey where you'll blend your passion for Italy with your knack for crafting unforgettable travel experiences? Here at Wandrian, working directly with our esteemed brand, ItaliaTours, you'll step into the role of Sales & Operations Specialist, where you'll be instrumental in supporting our operations and sales...


  • Roma, Italia Wandrian A tempo pieno

    Are you ready to embark on a journey where you'll blend your passion for Italy with your knack for crafting unforgettable travel experiences? Here at Wandrian, working directly with our esteemed brand, ItaliaTours, you'll step into the role of Sales & Operations Specialist, where you'll be instrumental in supporting our operations and sales...


  • Roma, Italia PharmaPrime A tempo pieno

    PharmaPrime is a company leader in the development and management of **innovative projects, integrated solutions, and services to support chronic patients and their families**.PharmaPrime is partnered with the most important **pharmaceutical companies** developing **Patient Support Programs **to improve patient adherence to therapy. We put our **heart, soul,...

  • Operations Specialist

    2 giorni fa


    Roma, Italia PharmaPrime A tempo pieno

    PharmaPrime is a company leader in the development and management of **innovative projects, integrated solutions, and services to support chronic patients and their families**.PharmaPrime is partnered with the most important **pharmaceutical companies** developing **Patient Support Programs **to improve patient adherence to therapy. We put our **heart, soul,...


  • Roma, Italia Manpower A tempo pieno

    **Warehouse Operations and Automation Specialist**: - Codice annuncio: 698033- - Data di pubblicazione: 09 febbraio 2024- - Tipologia di assunzione: Assunzione Diretta- - Industria: engineering- - Validità annuncio fino a : 31 dicembre 2024- - Posizioni ricercate : 1- - Da Remoto: No- - Full-time/Part-time: Full time - **:**Descrizione** Il gruppo Manpower,...


  • Roma, Italia Bristol Myers Squibb A tempo pieno

    **Working with Us** Challenging. Meaningful. Life-changing. Those aren’t words that are usually associated with a job. But working at Bristol Myers Squibb is anything but usual. Here, uniquely interesting work happens every day, in every department. From optimizing a production line to the latest breakthroughs in cell therapy, this is work that transforms...


  • Roma, Italia vema e partners srl A tempo pieno

    Redford Center nel Suo percorso di crescita e sviluppo costante nel servizio di erogazione di corsi linguistici e di qualifica professionale è alla ricerca di una figura in grado di operare sulle varie piattaforme social, ads per sviluppare campagne pubblicitarie ad hoc e generare lead. La figura ricercata dovrà lavorare in autonomia, sia a livello...


  • Roma, Lazio, Italia Johnson & Johnson A tempo pieno

    Johnson & Johnson is looking for an Operations Support Intern to join the Operations team based in Latina.At Johnson & Johnson, we are passionate about health. Our commitment to healthcare innovation enables us to envision a future where complex illnesses are prevented, treated, and cured. We aim for smarter and less invasive treatments, offering...