Operations Lead Specialist
7 mesi fa
Our client, a leading global IT service provider, is recruiting for an ** Operations ** ** Lead Specialist ** to join their business in ** Italy.**
**Position Title**:
**Operations Lead Specialist**
**Position Type**:
- Employment**Start Date**:
- ASAP**Location**:
- Florence, Italy**Contact**:
- Davor Molnar | +49 (0) 89 23 88 98 63**Requirements/Responsibilities**:
- Responsible for Hands and Feet Support Operations for all the countries in scope- Total 8 to 10 Years’ experience in the Customer Support operations and 6 to 8 years of experience in leading a team for end user support- Team Management of the EUC Hands and Feet support engineers deployed in all the Countries/Locations in scope- Act as an escalation point for all end User related issues and ensures these are resolved in an appropriate and timely manner to meet agreed SLA expectations- Ensure that all operational processes ( Service Desk, VIP Support, Regional Support and User Desk provisioning ) manage to support organization's SLA requirements- Day to day management of Resource deployment, Ticket Queues, Shift management/Handover, Backfills, SLA/KPI Tracking and recovery plans- Governance and Reporting of the day-to-day operations and participating Daily/Weekly/Monthly Governance meetings- Manage End User Technology upgrades as directed by Customer and drive the Customer Initiatives across the EUC areas of scope/countries- Having knowledge of Service Management and Proficiency in building reports related to incidents and service requests and compliance- Ability to multi-task and solve problems innovatively- Bilingual language skills are must (English & Italian)
- For more details contact:- Quoting reference:
- I_MGDM_OLS_14311- Or call
- **_Davor_**
*** on:
- +49 (0) 89 23 88 98 63- View our latest jobs:- Follow us on twitter:**_Please note:_**- _- _
- _- _
- If you are working for the client we are representing, but have confirmation you are leaving a permanent or contract position, please discuss this with us, so we can discuss representation with you._
- _- _
**Group Head Office**
**Manning Global AG**
**Hohenzollernstraße 60, 80801 Munich, Germany**
Sitz der Manning Global AG: München, HRB 170058 Amtsgericht München, Vorstandsvorsitz: Rachael Manning
**Munich/ Dusseldorf/ Bonn (DE) - Dublin (IRE) - Liverpool (UK) - Zurich (CH) - Lille (FR) - Changzhou (CN) - New York/ Houston (USA) - Zagreb (HR) - Timișoara (RO) - Madrid (ES) - Istanbul (TR)
-
Marketing Operations Team Lead
4 settimane fa
Roma, Italia Factorial HR A tempo pienoAt Factorial we're looking for a rock star Team Lead - Marketing Operations to lead and inspire a team of five marketing operations professionals to deliver best-in-class systems, processes, and insights. The ideal candidate will bring strategic vision, operational expertise, and strong leadership skills to elevate marketing operations to a key driver...
-
Operations Specialist
2 mesi fa
Roma, Italia Elgin Energy A tempo pieno**Elgin Values**: **Core behavioural responsibilities for all employees** **Agility** - We Lead with Agility **Integrity** - We Act with Integrity **Excellence** - We Empower Excellence **Care** - We Value Care Integration of our four core values into our employment processes and frameworks allows Elgin to recognise and respect individual employees for...
-
Documentation Operations Specialist
2 settimane fa
Roma, Lazio, Italia Energy Development Corporation A tempo pienoJob DescriptionThe Documentation Operations Specialist will be responsible for administering the corporate document management system, ensuring standardization and alignment to corporate guidelines. This role involves managing external files used as reference and records generated by the management systems to ensure proper control, security, and...
-
Digital Finance Specialist
2 settimane fa
Roma, Lazio, Italia Tether Operations Limited A tempo pienoJob Description:**About Tether Operations Limited:**Tether Operations Limited is a pioneering force in the fintech industry, revolutionizing digital finance with cutting-edge solutions. Our innovative product suite features the world's most trusted stablecoin, USDT, relied upon by hundreds of millions worldwide.**Role Summary:**We are seeking an experienced...
-
Manufacturing Operations Lead with Innovative Strategies
3 settimane fa
Roma, Lazio, Italia Page Executive A tempo pienoOverviewPage Executive, a global recruitment firm, seeks an experienced Industrial Director to lead and optimize manufacturing operations.About Our ClientOur client specializes in custom solutions for potentially explosive atmospheres. They offer innovative products that require expert manufacturing strategies.Job DescriptionThe successful applicant will...
-
Operations Specialist
2 settimane fa
Roma, Italia FOREXCHANGE A tempo pienoOperations Specialist - ATM Network - Ruolo - Monitora e supervisiona la rete ATM. - Garantisce la comunicazione e il coordinamento tra i fornitori di servizi dell'azienda - Collabora quotidianamente con gli stakeholder interni, segnala e risolve problematiche tecniche e operative - Organizza la manutenzione della rete ATM, coordina e controlla il...
-
Roma, Italia Asics Italia S.R.L. A tempo pienoMerchandise Operations Specialist Onitsuka Tiger As an operational merch specialist, you are the main contact person regarding everything associated with operations of our product collection. You will support the product team in delivering back-office goals, streamline processes and link multiple departments (product, allocation, demand planning, buying,...
-
Business Operations Specialist
3 settimane fa
Roma, Lazio, Italia Mygwork A tempo pienoThis role presents an exceptional opportunity for a motivated and detail-oriented individual to contribute to the success of Johnson & Johnson as a Business Operations Support Intern in Latina.About UsAt Johnson & Johnson, we are driven by our passion to put patients first. Our strength in healthcare innovation empowers us to build a world where complex...
-
Service Team Lead
1 mese fa
Roma, Lazio, Italia Humangest S.p.A. A tempo pienoJob DescriptionHumangest S.p.A., a leading company in the hotel industry, is seeking an experienced Service Team Lead to join our team in Rome. As a key member of our service staff, you will be responsible for overseeing the smooth operation of our dining areas.Key Responsibilities:Lead and coordinate the service team to ensure exceptional guest...
-
Clearing - Client Support Operations Specialist
3 settimane fa
Roma, Lazio, Italia Euronext A tempo pieno 6 €Job OverviewWe are seeking a skilled Clearing - Client Support Operations Specialist to join our team at Euronext. This role will involve providing exceptional client support and ensuring efficient incident management processes.
-
Satellite Operations Specialist
2 settimane fa
Roma, Lazio, Italia Serco Group plc A tempo pienoAbout the RoleWe are seeking an experienced Satellite Operations Specialist to join our team at Serco Group plc. As a key member of our Space Operations department, you will play a crucial role in ensuring the smooth operation of satellite missions.Job OverviewThe successful candidate will be responsible for monitoring and operating satellite missions,...
-
Operations Specialist
7 mesi fa
Roma, Italia QuiCare A tempo pieno**QuiCare **è un'azienda leader nello sviluppo e nella gestione di **progetti innovativi, soluzioni integrate e servizi a supporto dei pazienti cronici e delle loro famiglie**. QuiCare è partner delle più importanti aziende farmaceutiche che sviluppano **programmi di supporto ai pazienti** per migliorarne l'aderenza alla terapia. Mettiamo il nostro...
-
Therapeutic Operations Lead
6 mesi fa
Roma, Italia Orchard Therapeutics A tempo pieno**Location**: Field-Based, Italy **Reporting to**: General Manager, Italy **Job Summary**: Reporting to the General Manager, Italy, the Therapeutic Operations Lead will be responsible for delivering the company’s commercial business in neurometabolic disorders. This will include building trusted relationships with qualified treatment centers, healthcare...
-
Hotel Shift Lead
2 mesi fa
Roma, Lazio, Italia Sonder A tempo pienoSonder is a hospitality company that's revolutionizing the way people stay. We're looking for a highly skilled and enthusiastic individual to join our team as a Hotel Shift Lead - Guest Experience Specialist.This role is perfect for someone who is passionate about delivering exceptional guest experiences and has a talent for leading a team. As a Hotel Shift...
-
Roma, Italia ManpowerGroup A tempo pienoPosizione: Warehouse Operations and Automation Specialist Il gruppo Manpower, per importante azienda del settore della distribuzione di prodotti e servizi, ricerca un/una Warehouse Operations and Automation Specialist. Ti occuperai di progetti e di attività relative al disegno di impianti e sistemi automatici ed al coordinamento e monitoraggio delle...
-
Warehouse Operations and Automation Specialist
4 settimane fa
Roma, Italia ManpowerGroup A tempo pienoPosizione: Warehouse Operations and Automation Specialist Il gruppo Manpower, per importante azienda del settore della distribuzione di prodotti e servizi, ricerca un/una Warehouse Operations and Automation Specialist. Ti occuperai di progetti e di attività relative al disegno di impianti e sistemi automatici ed al coordinamento e monitoraggio delle...
-
Treasury Operations and Banking Relationship Specialist
2 settimane fa
Roma, Lazio, Italia Michael Page International A tempo pienoJob OverviewA leading multinational non-for-profit organization is seeking an experienced Treasury Operations and Banking Relationship Specialist to join its Head Office in Rome.
-
Space Operations Specialist
2 settimane fa
Roma, Lazio, Italia Serco A tempo pienoWe are seeking a highly skilled Space Operations Specialist to join our team at Serco, a leading provider of space services. As a key member of our Copernicus Engineering Operations, you will play a crucial role in the operational management of our services, including the management of Earth Observation data flows and Monitoring and Reporting components.Main...
-
Global Operations Support Specialist
3 settimane fa
Roma, Lazio, Italia Johnson And Johnson A tempo pienoAbout Johnson & JohnsonWe believe health is everything. Our strength in healthcare innovation empowers us to build a world where complex diseases are prevented, treated, and cured. Through our expertise in Innovative Medicine and MedTech, we are uniquely positioned to innovate across the full spectrum of healthcare solutions today to deliver the...
-
Operations Specialist Europe
3 settimane fa
Roma, Italia G Adventures Inc A tempo pienoPrivacy Notice : We use technologies on our website for personalizing content, advertising, providing social media features, and analyzing our traffic. We also share information about your use of our site with our social media, advertising and analytics partners. By continuing to use this website, you consent to our use of this technology. Operations...