Department Manager, Rome

3 settimane fa

Roma, Italia Loro Piana A tempo pieno

The Department Manager is a professional specialized in RTW & accessories, with MTM and MTO skills and is able to drive the sales target and the performance of the team under his/her responsabilities. He or she is Brand Ambassador of Loro Piana and enhances the customers loyalty in order to ensure the achievement of quantitative and qualitative goals.

**Sales**
- Reflects the Company image in terms of standing and ensures that the team is aligned as well
- Is responsible for the team daily communication and a proper coverage of floor based on business needs
- Supervises the sales maximization of his/her department and the achievement of the KPIs, collaborating with the Store Manager
- Is responsible for sharing periodical sales analysis in order to optimize the products re-order activities, always liaising with the Store Manager
- Is responsible for keeping the department organized and tidy, according to the Loro Piana standards Client management and CRM
- Keeps excellent relations with customers and ensures a high level of customer satisfaction, informing the Store Manager about VIP/Top clients
- Guarantees excellence in the welcome services and supervises the sales of his/her department in order to maintain the customer satisfaction and the qualitative standards required by Loro Piana
- Ensures that the after-sale service are managed with the same qualitative standard of sales in order to satisfy and enhance customers loyalty, always promoting the Brand image

**Team management**
- Supports the Store Manager in the creation of a positive working environment and coordinates the activities in order to constantly have a motivated and competent sales team
- Supervises the team activities and ensures that the customer service is in line with the Company standard of excellence
- Identifies and gives value to the strengths of each member of the team under his/her responsibility,
- supporting the growth and training in accordance with the Store Manager
- Provide periodically Coaching & Performance feedbacks, follow up on the development plans of the team and create future successful career grow stories
- Establishes quantitative and qualitative goals and follows their realization through result analysis, monthly check of the activities and preparing yearly evaluations
- Realizes the planning, organizes and plans the activities, arranging the department team in order to cover the expected workload
- Ensures that the team under his/her responsibility respects all the internal procedures

**Product**
- Ensures that the image of the product cure are always aligned to the Brand DNA
- Ensures that the team of his/her department is always sensitive regarding product management and its care
- Is a specialist of MTM and MTO product and has the skills to provide excellent product personalization skills

**Visual**
- Is responsible for keeping the department displays neat and for overseeing the product rotation
- Promptly informs the Store Manager about displays and windows impact on sales

**Stock**
- Optimizes the department stock management in a proper way for the sale purposes
- Analyzes the sales and verifies the stockpile of his/her own department, daily informing the Store Manager about the technical and stock information related to the product and sharing them with the reference department team

**Profile**:

- Relevant similar previous work experience in a luxury boutique
- Aligned with the Brand identity, detail oriented, with strong coaching, communication, leadership and management skills
- Passion and high motivation for Loro Piana products and Brand
- Deep knowledge of the clothing and accessorize in luxury
- Open minded and flexible attiture
- Strong communication skills
- Strong computer skills and ability to work effectively with Microsoft Office and Outlook; SAP Retail experience preferred
- Fluent English, both spoken and written; other languages are a plus

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