Customer Support Specialist

3 mesi fa

Sesto San Giovanni, Italia ABB A tempo pieno

**Customer Support Specialist - Spare Parts Specialist**:
**Take your next career step at ABB with a global team that is energizing the transformation of society and industry to achieve a more productive, sustainable future. At ABB, we have the clear goal of driving diversity and inclusion across all dimensions: gender, LGBTQ+, abilities, ethnicity and generations. Together, we are embarking on a journey where each and every one of us, individually and collectively, welcomes and celebrates individual differences.**:
For our Robotics business area, we are looking for a Customer Support Specialist/Spare parts Specialist. Reporting to the Parts & Logistics Manager, you will support the Spare Parts team by managing the entire customer supply process, from quotation to invoicing, ensuring world-class customer service throughout the whole parts request handling process.

**Your responsibilities**:

- Manage inquiries, orders, deliveries, invoicing related to spare parts.
- Identify parts (when needed with the help of suppliers, local & global technical people) and provide customers with prompt and reliable answers to their spare part enquiries.
- Prepare and follow up on spare parts quotations.
- Insert customers’ orders into SAP complying to all relevant internal processes, local and global policies & procedures.
- Monitor the delivery status and make sure the customer expectations with regards to parts delivery are met.
- Follow up on unpaid invoices and resolve any issue to allow their payment.
- Understand the Life Cycle Managements (LCM) of Robotics.
- Provide outstanding service and satisfaction at every customer touch point.

**Your background**:

- Preferably 2 years of experience in the role.
- Excellent knowledge of Office Package (Outlook, Excel, Word, Power Point).
- Excellent knowledge of Italian and English, both written and spoken.
- Knowledge of SAP and Salesforce will be considered a plus.
- An agile and proactive approach, with quick learning abilities and attention to details.
- A collaborative, solution-focused approach, and strong written and spoken communication skills.

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