Internship - Customer Support Specialist

1 settimana fa

Sesto San Giovanni, Italia Abb A tempo pieno

**Internship - Customer Support Specialist**:
**Take your next career step at ABB with a global team that is energizing the transformation of society and industry to achieve a more productive, sustainable future. At ABB, we have the clear goal of driving diversity and inclusion across all dimensions: gender, LGBTQ+, abilities, ethnicity and generations. Together, we are embarking on a journey where each and every one of us, individually and collectively, welcomes and celebrates individual differences.**:
We are looking for an intern to join our Robotics & Discrete Automation business. You will be responsible to provide technical, order and payment-related assistance/support to the internal and external customers. You will coordinate with relevant stakeholders to obtain complete case ownership and to improve customer satisfaction.
**This position reports to**:
Sales Support Manager - Customer Support
**Your responsibilities**:
- Verification of Orders received from our customers, control of order confirmations received from factories and communication with them regarding possible requests.
- Master data management of our customers through our internal portal.
- Activation of new customer accounts via our MyABB portal.
- Monitoring the status of orders, verification of deliveries and follow up of delays.
- Ensuring that inquiries are resolved and providing assistance in any necessary escalation.
- Ensuring a positive customer experience.
- Observing the overall process and trends across inquiries and identifying improvement areas.
**Your background**:
- Preferably a Diploma in administrative field or a degree in Economy.
- Interest in principles and practices in customer service would be considered a plus.
- Knowledge of MS-Office tools.
- Knowledge of SAP would be considered a plus.
- A good knowledge of English and Italian.
- An agile and proactive approach, with ability to work in a team.
- A collaborative, solution-focused approach, and good written and spoken communication skills.
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