Customer Support Specialist
9 ore fa
**Customer Support Specialist - Temporary**:
**Take your next career step at ABB with a global team that is energizing the transformation of society and industry to achieve a more productive, sustainable future. At ABB, we have the clear goal of driving diversity and inclusion across all dimensions: gender, LGBTQ+, abilities, ethnicity and generations. Together, we are embarking on a journey where each and every one of us, individually and collectively, welcomes and celebrates individual differences.**:
The Customer Support Specialist is the first point of contact for customers and business partners of the Robotics & Discrete Automation business area in Sesto San Giovanni. Reporting to the Service Team Leader and using your customer service skills and knowledge, you will aid the Sales team by reacting to customer inquiries.
**This position reports to**:
Business Manager - Portfolio
**Your responsibilities**:
- Evaluating the possibility to provide services based on customer's specific information available in SAP.
- Taking care of the operational process from opening the service order in SAP till assigning delegations to the field service engineers.
- Creating/updating new/existing account customers in SERVIS/Webconfig and SAP; updating the customers' IB periodically and keeping the Site Services Database timely up-to-date.
- Managing the relation with the customer from the call out (e.g. availability of the field service engineer, spares & logistics, service rates, MOD052, etc) to the site repair done.
- Using BOL and communicating prices, AWBs, availability of spares to customers and field service engineers.
- Following up deliveries of goods from local / international suppliers; managing joined site visits with technical people of suppliers.
- Creating the Access Code for contract customers through the Info Contratti Tool and updating the FAST BOL tool.
- Opening/managing Tickets and Cases in Sales Force and finding the relevant people/functions inside the organization where forwarding Tickets and Cases.
**Your background**:
- Strong knowledge of Sales Force.
- Good knowledge of SAP (es. transactions IW31, M51, CO09 and all subcategories) as well as of excel (standard fuctions, graphs, pivot).
- Basic knowledge of BOL, FAST BOL and Info Contratti Tool and good knowledge of the most common IT tools.
- Available to work beyond the normal working hours to get the job done, excellent time management skills as well as ability to give priorities in order to efficiently manage all incoming emergency requests for support.
- Fluent in English language, both written and spoken.
- Strong communication skills (verbal, written) and undisputed ability to manage the relation with customers/suppliers in stressful situations and high team spirit and ability to be multi-task executing all jobs with high quality standards. Excellent skills of flexibility and adaptability.
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