After-sales Service Technician

BorgWarner is a global product leader in powertrain solutions. We focus on developing leading powertrain technologies that improve fuel economy, emissions, and performance. Our facilities are located across the globe to provide local support for our diverse customer base.

BorgWarner is a company of independent thinkers who share a passion for the latest vehicle technology, enjoy working in a fast-paced, collaborative environment, and desire to play a key role in transforming the transportation landscape.

We engage this talented group of employees with meaningful work, amazing technologies, world-class facilities, and a culture that respects diversity and rewards excellence. It’s an atmosphere that fosters personal growth and allows you to propel your career to the next level.

ROLE: After-sales service technician

POSITION SUMMERY: Reporting to the After Sales and Maintenance Manager, the after-sales service technician is in charge of the management, coordination and supervision of after-sales activities.

Products: Industrial Stationary Chargers and Automotive Stationary DC Fast Chargers

KEY ROLES AND RESPONSABILITIES
- Provide after-sales service support to customers, such as the installation, maintenance and repair of the sold products.
- Take corrective actions to ensure customers’ satisfaction, resolve technical product-related issues and write customer summary reports.
- It is focused on daily interactions with customers such as technical support and after-sales support with direct communication with customers.
- Register, follow-up, solve and respond to customer requests, complaints and after-sales services related to products.
- Respond to and communicate with customers in the most efficient and appropriate manner to enable them to access the desired products or services, or any other help they may require.
- Contact customers in order to respond to inquiries or to notify them of claim investigation results or any planned adjustments on products.
- Implement strategies that ensures post-sale follow up of customer satisfaction.
- Handle customer expectations in a professional manner, anticipating and addressing their needs and desires. Provide flexible customer service to ensure customer satisfaction.
- Solve problems which arise in planning, prioritising, organising, of all activity of the department. Use systematic processes of collecting, analysing, and synthesising information to evaluate current practice to generate new understandings and lesson learned to share with Quality, Production and Engineering to improve and develop product quality and reliability.
- Collaborate with Sales department for the technical definition of new products and/or Customers product improvement request.
- Producing customer documentation such as product manuals and charger setup procedures
- Assist customers in charger fault-finding and provide guidance to customers regarding charging protocols, infrastructure/remote protocols, EMC, electric installation
- Customer support to be provided remotely from BorgWarner site in Lugo and if needed on-site at charging stations throughout Europe, and NA.
- Interpreting customer specifications and providing technical advice to customers to assist in correct selection of BorgWarner products to be used.

QUALIFICATION
- Technical High school or technical Degree
- At least 5 years’ experience in the role and preferably coming from the industrial or electrical/electronic field

KEY COMPETENCES
- Good mediation skills in customer relations
- Good knowledge of written and spoken English
- Knowledge of the MS Office package
- Ability to work on multiple projects simultaneously
- Communication skills
- Problem solving
- Ability to work in a team

EEO STATEMENT
- BorgWarner is an equal employment opportunity employer such that all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or protected veteran status._

SAFETY

This position will adhere to Global Star Safety Program, including safety rules, practices and training as outlined in the BorgWarner PTC Safety Policy Manual, which includes the use of equipment, protective devices, or clothing that the employer requires. This individual will work in manners that stress the importance of preventing accidents and illnesses. He/she must take every precaution reasonable in the given circumstance for the protection of themselves and coworkers. In addition, he/she is responsible for reporting all injuries and/or possible dangerous situations, incidents, or occurrences to the immediate supervisor.

GLOBAL TERMS OF USE AND PRIVACY STATEMENT

Please access the linked document by clicking

here

,

Internal Use Only: Salary

Global Terms of Use and Privacy Statement

Please access the linked document by clicking

here

,
- Career Scam Disclaimer:_
- BorgWarner makes no representations or guarantees regarding employmen