Travel and Lifestyle Services Workforce Management
7 giorni fa
**Workforce Management Internship**
AMEX is seeking Interns for the Workforce Management team within the Travel & Lifestyle business unit in our Rome office. This is a paid internship opportunity that will provide the intern with an excellent, hands-on introduction to a thriving, high-growth, entrepreneurial environment.
**Key Projects**
Within the Platinum and Centurion Division of Travel & Lifestyle Services, the intern will provide support in the day-to-day management of Workforce Management dynamics through several activities
The intern will gain experience in the following areas:
- Support the WFM team in Real Time management tool (inbound flow monitor, check on staffing adherence, alert in case of KPI out of target)
- Support in optimization of available resources and traffic inbound (quality review for existing schedule, break optimization, shrinkage schedule)
- Maintenance and update of WFM database
- Support in data analysis
- Analytical and problem-solving abilities
- Proficient with Excel
- Fluent in English
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