Customer Manager

5 giorni fa

Bergamo, Italia AsstrA A tempo pieno

**Customer Manager**

**Responsibilities**:

- Organizing the work with active customers;
- Development of relations with the customers;
- Regular monitoring of trade lanes and types of necessary logistic services of active customers;
- Ensure the quality of the services provided; information and advisory support of the customers from ICP, monitoring KPI fulfillment, provided for in the contracts with the customers;
- Organizing an operative work with the real customers of the Division (ensure 100% of requests are processed), informing the customers on cargo movement, maintaining the established forms of reporting on cargo movement;
- Monitoring timely updating of the data in CRM on the customers;
- Preparing price offer on quota/tender together with Sales Specialist and TL manager, alternative solutions development and provision within customers' requests
- Participation in negotiations with the customers.

**Requirements**:

- At least 2 years of experience in Road Freight Transportation;
- Knowledge of Polish, English and Russian;
- Basic knowledge about freight forwarding and transportation;
- Good level of negotiation and presentation skills;
- Knowledge of the market, including innovation;
- Self-motivation and energy;
- Result-oriented mindset.

**We want to offer you**:

- Opportunity to develop and increase your knowledge due to work in a multicultural and dynamic environment (over 1000 employees, over 20 countries);
- Professional adaptation thanks to the Mentorship Institute;
- Career development within the grading system;
- Co-financing of foreign language courses;
- Cafeteria of rewards for work experience in the company;
- Internal and external training, participation in internal projects and contests;
- Corporate training center (AsstrA focuses on continuous professional development of employees);
- Referral program "Refer a friend”;
- Financing of participation in marathons and other sport events;
- Health care;
- “Birthday party” - extra free day
- Gifts for the children of the employees for Christmas;
- Unforgettable multiple corporate parties;
- Great atmosphere and open-minded team.

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