Booking Agent

3 mesi fa

Firenze, Italia STARHOTELS S.P.A. A tempo pieno

Join Starhotels and become part of our Reservation Center as a **Booking Agent** at our **Headoffice**_ _in_ _**Florence**_. _
As the main contact for rooms’ reservations, you will sponsor our property to the guest and invite them to choose us for their stay.

Your responsibilities include:

- Mastering the art of efficient phone conversations.
- Utilizing finesse in sales techniques, giving suggestions throughout the reservation process.
- Turning inquiries into successful contracted business deals.
- Identifying and pursuing promising sales leads with precision and enthusiasm.
- Responding to all enquiries in a professional yet approachable tone assuring all reservations are completed and comply with the expectations of our guests.
- A passionate commitment to delivering exceptional customer experiences.

Exceed expectations revealing:

- A unique personality and a true passion for hospitality.
- Familiarity with Opera PMS.
- Excellent communication skills.
- Experience in the role.
- Ability to anticipate and resolve challenges and complaint resolution finesse.

Embrace global diversity by speaking:

- Italian - fluently
- English - fluently
- Additional languages are a plus.

Unlock a world of benefits including:

- Exclusive discounted stays within the group.
- Discounts on local businesses.
- Ticket Restaurants for delightful dining.
- Performer Management Program.

Embrace growth with:

- Exceptional career advancement opportunities.
- An attractive compensation package based on your experience.
- The chance to be a part of an ambitious, caring organization.
- Join us to shape your outstanding career_

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