Client Success Manager
6 mesi fa
Ogury is a global adtech company that delivers Personified Advertising solutions grounded in privacy to brands, agencies and publishers by focusing on targeting personas, not people.
- We deliver relevant audiences at scale and on quality publisher inventory thanks to our exclusive data, which is meticulously collected and crafted from millions of self-declared customer surveys, enriched with billions of impactful data points, and refined by AI. This results in audience insights and performance not available through any other adtech platform.
- Founded in 2014, Ogury is a global organization with a diverse team of 500+ people across 17 countries.
- At Ogury, our vision unites us all. But we know that it takes people from all walks of life to come together and make it happen. We embrace and celebrate what makes us different, creating a unique and winning culture where everyone feels safe, has access to the same opportunities, and is excited about bringing their most authentic self to work. Everyday.
- At Ogury, we will consider and champion all qualified applicants for employment without regard to race, creed, color, religion, national origin, sex, age, disability, sexual orientation, gender identity, gender expression, genetic predisposition, veteran, marital, or any other status protected by law.
- Together we’re changing the face of adtech with values that inspire excellence, standards that encourage a leadership mindset, and an inclusive workplace where Ogurians are engaged and know they belong.
Ogury is seeking an experienced Customer Success Executive to oversee all client service-related aspects of the sales cycle.
The Customer Success Executive ideates and executes strategic solutions that will achieve clients KPI's and objectives.
This is a customer facing role where outgoing, organized, analytical individuals can thrive in a fast-paced, collaborative environment.
- The position is best suited for a problem-solver with excellent time management skills, who can provide equal attention to a wide range of client needs and build lasting client relationships. The Customer Success Executive is a self-motivated and driven team player who is not afraid to roll up their sleeves and get the job done.
This person is comfortable in a dynamic environment and is focused on both personal and professional growth.
**What you will be doing**:
- Partner with Sales to determine a client’s campaign objectives in order to craft insights-driven RFP responses, including pricing, insights-based targeting tactics & creatives.
- Be your clients’ advocate and liaise with AdOps, Insights, Design and other internal departments to ensure campaign success during every stage of the sales cycle.
- Provide insightful reporting for pre
- and post-sale presentations intended to drive retention and continued account growth.
- Pinpoint upselling opportunities and work directly with the Sales teams to drive incremental revenue.
- Deliver exceptional customer service by providing timely deliverables and managing client expectations, while showcasing mobile marketing expertise.
- Provide final reporting, insights, and recommendations - inclusive of campaign performance metrics, advanced Ogury Insights, and 3rd party study results.
- Escalate any issues to management as needed.
**About you**:
- Experience in Account Management, Media Planning, Digital Media, and/or Client Services (mobile experience preferred).
- Proven understanding of digital media, managed and programmatic campaigns. Excellent communication and presentation skills, ability to prioritize multiple responsibilities.
- Comfortable with working in a fast paced and dynamic, quick turn-around based environment.
- Strong technical aptitude.
- An enthusiastic, positive attitude, a collaborative spirit, and the ability to build strong working relationships with others.
- Preferred but not required: Experience with 3rd party reporting, ad serving, and reporting systems including MOAT, Double Verify, IAS, DCM.
- Preferred but not required: Fluent knowledge of various DSP platforms, buying models, and various channel buying (video, mobile, creative).
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